We stayed at l'ermitage in November the final stop in a tour of California to celebrate 25 years of marriage. We found this hotel on google and liked the reviews room size etc so booked here despite having been recommended the Beverley Hilton and were very glad we did.
We were greeted on arrival by staff who were polite but not OTT. The check in was quick and easy and we were taken to our room and shown around by Nelly from front desk who was very helpful. It was our anniversary which the travel agent told the hotel in advance. We were delighted to have warm apple cider cookies and strawberries in chocolate delivered to our room on arrival together with a card. Very nice gesture.
The rooms are spacious and comfortable and its nice to have the walk in wardrobe . The bathroom was spacious and water pressure in shower good
Nothing was too much trouble for any staff yet no one was 'in your face '. When ordering a taxi the doorman on realising the driver didnt know our destination went and got route planner from concierge without being asked
The bar was welcoming and both restaurant and light meals in bar enjoyable the bar staff friendly and efficient remembering our names
We used the rooftop pool which was very quiet and pleasant
All in all, having stayed in many 5 star hotels this is by far my favourite much as I recommend Jumeirah and Mandarin Oriental this hotel has the edge. If we were to return to LA we would without doubt stay here