My husband and I spent three perfect days at the L'Ermitage Beverly Hills. Christine, the awesome concierge, booked us at two wonderful restaurants before we even arrived. She also arranged a rental car, which was delivered to the hotel the day we were using it. When we accidentally left our credit card at one of the restaurants, she sent the hotel car back to the restaurant to retrieve it for us. You could not ask for better service. The room is large and lovely. There is nightly turn down service and everything is done beautifully. We had a delicious meal in the hotel dining room our final evening and it was a perfect ending to a perfect three days. This is an elegant boutique hotel whose staff caters to one's every need. We could not pick a better place to stay in Los Angeles.

When Qantas cancelled all flights around the world on Oct 29, 2011 we had just checked out of l'Ermitage Beverly Hills. My partner and I had a wonderful stay at this Hotel. Superb service, decor of our room, restaurant and of course the roof top pool. It was a wonderful place to relax after sightseeing. When it came to being stranded in LA, the staff went out of their way to assist us. We re-checked in and were shown every courtesy. Complimentary drinks to our room, the use of an IPAD to try to re-book flights with another carrier, follow up calls from reception to ask if we needed anything. The staff were amazing. I highly recommend this hotel and should you be thinking of staying there, DO IT!!!

I don't usually write reviews. We had a horrible experience in palm springs at the viceroy with no response. We gave the L'meritage a shot even tho they are affiliated. It was great in every way. The staff never said no, we asked for later checkout, we asked for a ride 10 minutes after the house car stopped, etc. It made our anniversary very enjoyable. The one bit of constructive criticism would be the bed was a bit uncomfortable... That's it. Great job to the entire staff.

The hotel is in a wonderful location and overall was very nice. The staff in the bar and restaurant was excellent. I was disappointed that in my room there was not very good attention to detail with the housekeeping. There was a cubed lattice divider between my bed and the bathroom that had small open holes and ever hole was covered in a thick layer of dust. I asked the front desk when I was going out in the evening if someone would please take care of that and no one did. I had to ask again the next day. Someone came in the middle of the day and the process took about an hour to clean. The toilet was not that clean either and there was a dirty washcloth in the stack of my clean washcloths. Not acceptable for a luxury hotel. Other areas of the hotels were a little warn too. Spots on the carpets and marks on walls. Other than that I thought most of the staff was very nice, food excellent, and comfortable atmosphere. The management never apologized for the inconvenience with the dusting either which added to the overall dissatisfaction of this experience.