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All 13 Beverly Hills hotels

L'Ermitage Beverly Hills: Traveler Reviews

5.0 of 5
9291 Burton Way, Beverly Hills, CA 90210
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L'Ermitage Beverly Hills
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89%
Ranked #2 of 13 hotels in Beverly Hills
Most recent review
5 of 5 stars Reviewed December 22, 2011
Philking64 Bristol, United Kingdom
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323 reviews from our community

Traveler rating
    252
    38
    14
    12
    7
See reviews for
Families
50
 
Couples
110
 
Solo
29
 
Business
70
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Bristol, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Comfort and service abound”
5 of 5 stars Reviewed December 22, 2011 via mobile

Great hotel. Stayed with my wife for a few days and loved it. Lovely pool, too!

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Philking64 about L'Ermitage Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LermitageBH1, Front Office Manager at L'Ermitage Beverly Hills, responded to this review
January 8, 2012
Dear Philking64,

Thank you for sharing your thoughts with fellow travelers. We look forward to your return visit.

Best regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“A Perfect Boutique Hotel!”
5 of 5 stars Reviewed December 21, 2011 via mobile

My husband and I spent three perfect days at the L'Ermitage Beverly Hills. Christine, the awesome concierge, booked us at two wonderful restaurants before we even arrived. She also arranged a rental car, which was delivered to the hotel the day we were using it. When we accidentally left our credit card at one of the restaurants, she sent the hotel car back to the restaurant to retrieve it for us. You could not ask for better service. The room is large and lovely. There is nightly turn down service and everything is done beautifully. We had a delicious meal in the hotel dining room our final evening and it was a perfect ending to a perfect three days. This is an elegant boutique hotel whose staff caters to one's every need. We could not pick a better place to stay in Los Angeles.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sailorsandy about L'Ermitage Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LermitageBH1, Front Office Manager at L'Ermitage Beverly Hills, responded to this review
January 8, 2012
Dear Sailorsandy,

Thank you for taking the time to write a review of your experience at L’Ermitage Beverly Hills. We appreciate your feedback and will make sure to recognize Christine for her efforts. We look forward to welcoming you back again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Service of Excellence”
5 of 5 stars Reviewed December 20, 2011

When Qantas cancelled all flights around the world on Oct 29, 2011 we had just checked out of l'Ermitage Beverly Hills. My partner and I had a wonderful stay at this Hotel. Superb service, decor of our room, restaurant and of course the roof top pool. It was a wonderful place to relax after sightseeing. When it came to being stranded in LA, the staff went out of their way to assist us. We re-checked in and were shown every courtesy. Complimentary drinks to our room, the use of an IPAD to try to re-book flights with another carrier, follow up calls from reception to ask if we needed anything. The staff were amazing. I highly recommend this hotel and should you be thinking of staying there, DO IT!!!

Room Tip: We stayed in two different rooms, both super. We did not stay overlooking the street but on the side...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MaursyDawsey about L'Ermitage Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LermitageBH1, Front Office Manager at L'Ermitage Beverly Hills, responded to this review
January 8, 2012
Dear MaursyDawsey,

Thank you for your enthusiastic recommendation of our hotel! It was a pleasure meeting you. We are glad you finally made it home safe and look forward to welcoming you back on your next visit to Beverly Hills.

Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“We definitely felt special here”
5 of 5 stars Reviewed December 12, 2011 via mobile

I don't usually write reviews. We had a horrible experience in palm springs at the viceroy with no response. We gave the L'meritage a shot even tho they are affiliated. It was great in every way. The staff never said no, we asked for later checkout, we asked for a ride 10 minutes after the house car stopped, etc. It made our anniversary very enjoyable. The one bit of constructive criticism would be the bed was a bit uncomfortable... That's it. Great job to the entire staff.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nelsonco about L'Ermitage Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LermitageBH1, Front Office Manager at L'Ermitage Beverly Hills, responded to this review
January 8, 2012
Dear Nelsonco,

Thank you for choosing to stay with us for your anniversary. We are pleased to hear that your expectations were exceeded by our staff. We hope to see you again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Good but disappointed.”
3 of 5 stars Reviewed December 3, 2011

The hotel is in a wonderful location and overall was very nice. The staff in the bar and restaurant was excellent. I was disappointed that in my room there was not very good attention to detail with the housekeeping. There was a cubed lattice divider between my bed and the bathroom that had small open holes and ever hole was covered in a thick layer of dust. I asked the front desk when I was going out in the evening if someone would please take care of that and no one did. I had to ask again the next day. Someone came in the middle of the day and the process took about an hour to clean. The toilet was not that clean either and there was a dirty washcloth in the stack of my clean washcloths. Not acceptable for a luxury hotel. Other areas of the hotels were a little warn too. Spots on the carpets and marks on walls. Other than that I thought most of the staff was very nice, food excellent, and comfortable atmosphere. The management never apologized for the inconvenience with the dusting either which added to the overall dissatisfaction of this experience.

Room Tip: I would not stay there again but would recommend to anyone who does to ask ahead that the room has b...
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask MJBNYFL about L'Ermitage Beverly Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LermitageBH1, Front Office Manager at L'Ermitage Beverly Hills, responded to this review
December 7, 2011
Dear MichaelRitz,



Thank you for taking the time to write your review of our hotel. We appreciate the compliments about our food and beverage staff. Please accept my apologies for the condition of your room and the slow response time from our hotel staff. You are absolutely correct that your experience was unacceptable by any standards. As you can see from the other reviews below, this is not the typical stay for our guests. Thank you again for sharing your experience with the TripAdvisor community and we hope you will give us another chance to exceed your expectations on your next visit to Beverly Hills.



Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about L'Ermitage Beverly Hills

Also Known As:
l`Ermitage Beverly Hills Hotel
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills
Address: 9291 Burton Way, Beverly Hills, CA 90210
Phone Number:
Region: United States > California > Beverly Hills
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Beverly Hills
#2 Business Hotels in Beverly Hills
#2 Luxury Hotels in Beverly Hills
#4 Family Hotels in Beverly Hills
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
L'Ermitage Beverly Hills stands among the finest of Beverly Hills California luxury hotels, a stately property embodying the spirit of a sophisticated private club and a gracious urban residence.Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, this boutique Beverly Hills hotel is renowned for its legendary elegance and unquestioned privacy – drawing discriminating clients from the world over.Guests enjoy quick access to the city’s cultural attractions, prime entertainment centers, shopping destinations and celebrated beach towns. Acclaimed dining and lounge choices, private dining and meeting spaces, a stunning rooftop pool retreat, an intimate spa, and spacious, sumptuously outfitted guestrooms complete the best-in-class experience visitors have come to expect from this luxury Beverly Hills California hotel.Enter a private sanctuary where luxury and serenity reign. Where balconies offer magnificent views of the surrounding city and hills. And where pampering amenities and up-to-the-moment technologies combine to assure an inspired, restful stay.Featuring a sophisticated California aesthetic with accents of the Far East, each of the hotel’s guestrooms and suites reflects the property’s laid-back sensibility and cosmopolitan decor. Smart, stylish, secluded: accommodations at this luxury Beverly Hills hotel immerse guests in the true spirit of repose – and take delight to another level. ... more   less 
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