Just had a weekend stay here. When looking for a hotel along the Wilshire Blvd. /Rodeo Drive corridor, the luxury choices are the Peninsula, Beverly Hilton or Regent Beverly Wilshire (the Beverly Hills Hotel, Raffles L'Ermitage, and Four Seasons are a bit further away). Boutique hotels include the Mosaic (#1 with Trip Advisors) and Maison 140, both a block from the Peninsula, and the Luxe on Rodeo. I chose the Peninsula due to pleasant past experiences at Peninsulas in New York and especially Hong Kong, which remains my favourite hotel of all time, thus far.
I made the reservation on-line, and very quickly received a confirmaiton e-mail with an attachment to "personalize your experience" and fax back to the hotel specific requests. Of our few requests, the hotel got the monogram (they will monogram your pillowcases) and newpaper preferences correct, but did not acknowledge our room preference or welcome beverage selection (we were aksed again at check-in).
Two weeks before arrival, I called the concierge desk for assistance with restaurant reservations on 2 occasions. One request was for Cut, the popular new Wolfgang Puck steakhouse in the Beverly Wilshire, and the other was for Spago. On neither occasion did the concierge e-mail me back as promised--I had to follow up by phone on my own, and then discovered Cut was completely booked, but Spago was confirmed. No offer to help with another reservation was made.
When making a hotel reservation, you are asked what time you will arrive. I stated 3pm, but we arrived at 2:30. The room was not ready, but within 30 minutes we were called and escorted to the room by a front desk receptionist. Luggage had already arrived. During the 30 minute wait, I observed the activity at the front entrance. Scads of valet, bellmen and pages stand at the ready, and almost all the cars entering and exiting were German and luxury. The hotel itself has a Rolls at the ready. No taxis noted, but many town cars.
Here are some observations after exploring the hotel: the hotel is definitely French-inspired, with almost all room windows being French doors. The hotel's architects/designers have made maximum use of a small, irregularly shaped plot prime real estate. All the amenities and services expected of a 5-star property are here. The main building is a zig-zag shape, with a triangular porte cochere and 2 triangular wedges of villas surrounding it. While critics may use such descriptions as "small, cramped and narrow", I prefer to describe public areas as " intimately opulent, cozy, and charming". This includes the lobby, restaurants, lounge, function rooms, pool, spa (both rooftop), and giftshop.
The guest room, however, was well-sized, well-designed and well-equipped. The least expensive superior rooms apparently all face Lasky Drive, a quiet, not unpleasant side street off Wilshire. Maison 140 is on Lasky. A negative may be that the Peninsula's loading dock is also here. We had a deluxe room--same size but with a view of the gardens between the main building and the villas. A fountian's trickle could be heard from the window. Nice touches: live orchid plant, fresh fruit bowl, bedside control panels. One negative--no TV in the large bathroom.
Service was impressive, with almost all staff greeting you, sometimes by name, as you pass. Some also pause, hands clasped, and wait until you pass before they resume walking in the other direction.
We were amused by the variety of mineral waters available, often complimentary. There was Fiji as a welcoming beverage (over $10 in the minibar), Voss in the Living Room in the mornings (along with coffee and tea), Spa water in the spa and fitness center, and Evian at turndown.
We did get to sample the food from Cut, without a reservation. The charming lounge Sidebar, next to Cut, serves its full menu at the bar.