I'm rating this as "terrible" because I'm comparing it to other hotels I've stayed at. I don't believe I'm a picky person at all but when I pay this much money to stay in a hotel that felt like I was staying at the local HoJo, I get irritated.
Our first experience with the BW staff was to valet our car and the gentlemen in charge of this was very polite and made sure our luggage got to our room etc. To him and only him I give 5 stars.
Our next experience was the checking in and while the lobby was very pretty (loved the Jimmy Choo shoe tree), I was annoyed by the staff we encountered. When you come in from the valet you have two sides of the room with two desks to choose from. We took the left side and stood there waiting, and then waited and oh we waited some more. The entire time we waited there was a woman working on a computer who glanced up at us a FEW times but said nothing. I assumed she was busy and we would then be helped by one of the other staff members but that's silly of me to stand in front of someone with a name tag on who is standing behind a desk who looks like she might be an employee. Hmmm. After having to give the "look" of HELLO Can you help me, the young lady finally addressed me. Apparently I wasn't at the 'check-in' desk and she would gladly walk me over to the desk where someone could assist me. I looked around and of course there isn't a sign anywhere stating where check-in is exactly. It might be helpful to add a “check-in” sign BW if your employees are going to be rude and avoid helping you. Just a suggestion!
The young lady who checked me in was nice but I had a feeling that if we weren't in jeans, a hoody and a beanie, we might have been treated better. Perhaps if I had my fur coat on like the lady next to us we would have been treated with a bit more courtesy. I just figured that if I'm spending this much money I'd get treated a certain way.
The room. The room was shocking to say the least. Two double beds and not a king like we requested. When we called we were informed that the hotel was booked and that was the only room available. HOW Lovely for my husband and I to have two double beds, very I love Lucy like. This really wouldn't have been a big issue had the beds actually been comfortable but since they were some of the worst mattresses I have ever been on, it pissed me off even more. Dare I mention the squeaky springs that stuck into our backs or what about the sheets that any time you moved sounded like paper being crumbled up? I experienced one of the worst night’s sleep I have ever had. I believe we both got around 4 hours of sleep total.
The bathroom. Was nice, but again not the nicest I have been in. The water pressure though was amazing. That however does not outweigh the negative.
We decided to check out early so we could go home and take a nap on our nice tempurpedic mattress! OF course we couldn't get out without another run in with bad customer service. My husband gave the valet our ticket (did I mention it's a $40 charge to park over night? on top of the $500 a night! haha). Well we stand there and wait with some other people and we realize people are getting their cars, people who came after us...I go up to the valet and ask where my car is, they have no idea who we are, what kind of car we have etc. They forgot about our ticket! We waited for 20 minutes for our car and no apologies from anyone; they seemed annoyed that we even asked!
All in all if you are reading this and considering staying here please don't. DO not spend your money on this fancy Howard Johnson of a hotel. Go down the street and stay at the new Montage or something...this place needs a serious upgrade of staff as well as the hotel itself.
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- Also Known As:
- Beverly Wilshire Beverly Hills (a Four Seasons Hotel) Hotel Beverly Hills
- Beverly Wilshire Beverly Hills (a 4 Seasons Hotel)
- Beverly Wilshire Hills
- Four Seasons Beverly Hills
- Beverly Hills Four Seasons
- Regent Beverly Wilshire Hotel