They did everything right. Upgraded because our room wasn't ready. Service from everyone outstanding. Great food and drink. Concierge got our hire car upgraded. Truly a wonderful stay and they made us feel very special.

I stayed here for a business meeting and dinners, the room was reasonably spacious, the bathroom facilities were excellent. The staff support was excellent, everyone was very polite, friendly and very helpful, very accommodating. There was no coffee maker in the room, but there was fresh coffee that was available in the lobby area in the morning, together with a nice variety of mini-muffins. The location of the hotel is great, there were plenty of very nice restaurants and shops, for a range of wallet sizes, to choose from that are in easy walking distance. The hotel is conveniently located to LAX, a $55 taxi fare away.

This hotel is one of the most memorable in my experience. It boasted extremely large, comfortable rooms that were beautifully furnished and included all of the amenities. Staff went out of their way to provide for all needs. We also hosted a business event here, and it was done in a very gracious style. The food that was served was absolutely delicious and beautifully arranged. It also has convenient access to Rodeo Drive.

Arriving at 8am after travelling for 21 hours, this weary traveller was greeted so warmly. Even though I arrived at 8am my room was ready for me within an hour while I had breakfast in The Blvd, and I was also upgraded. The staff at The Blvd restaurant were always excellent and Albert and his team at SideBar made an out-of-towner feel welcome by always being friendly, warm and conversational. I cannot recommend this hotel enough, it was an absolute pleasure to stay there for 12 days and I was sad to leave.