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“Great customer service very cute hotel” 4 of 5 stars
Review of Avalon Hotel Beverly Hills

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Avalon Hotel Beverly Hills
4.0 of 5 Hotel   |   9400 West Olympic Blvd, Beverly Hills, CA 90212   |  
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Ranked #9 of 14 Hotels in Beverly Hills
New York, NY
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
“Great customer service very cute hotel”
4 of 5 stars Reviewed July 14, 2013

Stayed at the Avalon one night for business.
Hotel is very cute and boutique like. Rooms are spacious and clean with balconies overlooking the pool..loved that! Room even had a fridge...great since there was a grocery store a few blocks away. If I had stayed longer I would have taken advantage . The pool is in the center surrounded by the restaurant. At night I sat there had a drink. In the morning I had a yummy breakfast by the pool. I thought it was nice that the manager called to make sure everything was ok with the room. When I checked out I mentioned that there had been an issue with the AC but I was there one night so it was no big deal. The manager could not have been more apologetic and she handled it right away. Location is close to Rodeo Drive...very convenient... I would definitely stay there again!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 16, 2013
Dear EstelleHNewYork_,

Thank you for taking the time to write a review about your recent stay at the Avalon. I am glad that you enjoyed the hotel, amenities, location and food. I do apologize about the issue with the AC unit in your room but delighted to know that our guest services manager was able to handle the issue to your satisfaction. On behalf of my team, we look forward to welcoming you back soon.

Warmest regards,

Diego Heredia
General Manager
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Seattle, Washington
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed at the Avalon at the end of June. I had not been back to the hotel since the week it originally opened! It was even better than I remember. The staff was outstanding from the moment we pulled up outside. Amber gave us a gracious and warm welcome at the front desk and really has a knack for making people feel special! She made a point of getting to know us a bit and was a delight to speak with throughout our stay. We even received an upgrade to have a patio during our stay. A real treat!

The staff of the restaurant were exceptional, as well. Everyone was very attentive and truly cared about our experience. The cocktails are out of this world! I could sit and sip next to the pool all day long. We chose to have breakfast at the pool the following morning and it could not have been better. The Sunday paper, delicious coffee and mimosas coupled with terrific service made our last day in LA a memorable one.

I'm not sure what took me so long to come back, but I can assure you it won't be that long again. I think we've found our regular spot for future visits! Kudos to Amber and the entire staff! We look forward to our return.

Room Tip: If you can get a patio, do it!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 16, 2013
Dear Shermanscorner,

Thank you for your review regarding your stay in June. I am thrilled that you found the hotel better than you remembered from your last stay. I appreciate your wonderful comments about the accommodations, amenities, food and cocktails. Most importantly, I am delighted that my team made such a wonderful impression in particular Amber. I have shared your comments with all of them and made certain that Amber was recognized accordingly. On behalf of my team, we look forward to welcoming you back soon.

Warmest regards,

Diego Heredia
General Manager
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New York City, New York
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 11, 2013

I stayed at Avalon this past weekend, for 3 nights in a Jr. Suite. At first we couldn't find the hotel from the address stated on our GPS, because there are no clear signs or lights to direct us. From the outside, the hotel does look a bit worn, but stepping inside... everything is modern, nice, and retro. I loved the color scheme of the hotel, our room.. white, grey and turquoise decor. Loved the room, very homey and didn't feel like a stuffy steril hotel. The $31 a day valet was a bit steep but the hotel staff was very accommodating bringing the car around anytime of the day or night. Wonderful service, great members of the staff, very accommodating. I feel valued at the hotel because they learned my name. Had a great time with the Viceroy brand.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 12, 2013
Dear Babielo,

Thank you for your review. I am delighted that you have found a cool home away from home at the Avalon. Thank you for your comments about the décor and amenities but most importantly about the wonderful service you received from the team. On behalf of everyone at the Avalon, we look forward to welcoming you back very soon.

Warmest regards,

Diego Heredia
General Manager
Avalon hotel Beverly Hills
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Dallas
1 review
5 of 5 stars Reviewed July 8, 2013

I stayed here for one night on business and booked it last minute so I didn't have time to research in advance. I was really blown away by the front desk staff that were down to earth, gracious and happy. So often you see front desk people who seem barely alive. I did not book direct as I used HotelTonight so I was concerned I might get a tiny room. They treated me like a VIP guest and actually gave me a couple of options between the two different buildings and went through the pros and cons of each. I choose the quieter building with the larger room. The front desk guy (cant remember his name but he was from CT) actually walked me to the room while telling me about the hotel. Again, great service. Its a converted apartment building but its very hip and cool without being pretentious. I didn't have a view; however, the room was very spacious and the bed comfortable. When I came down in the evening I was called by name and asked if I needed any help for restaurant ideas or directions. Just very nice to be recognized. I highly recommend this for a business or leisure trip for adults. Probably not great very young kids but older kids might like it. Also, the restaurant by the pool was excellent. Try the Kale Caesar salad if still on the menu.

Room Tip: The other building next to the main hotel is much quieter and has bigger rooms.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 16, 2013
Dear mbw009,

Thank you for taking the time to write such a wonderful review. I am glad that you decided to book us last minute and gave us the opportunity to “blow you away” with service. I appreciate your wonderful comments about the overall accommodations, amenities, food and most importantly about the excellent service you received. I have shared your comments with my team and made certain that Alessandro (the guy from CT) was recognized accordingly. On behalf of my team, we look forward to welcoming you back soon.

Warmest regards,

Diego Heredia
General Manager
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 4, 2013

I had the pleasure of staying at the Avalon for an extended stay on business in LA. I was continually impressed and pleased by the high level of service from each and every member of the staff... from the valet parkers to the wonderful people behind the desk, to the cleaning staff and the waiters and waitresses at the restaurant. Professional, courteous, helpful and friendly.

The rooms were all well appointed and well-tended. The restaurant offered consistently top-notch fare, and the pool was a welcome respite.

I can't recommend the Avalon high enough.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 5, 2013
Dear Steve E,

Thank you for your review. We are very proud of our team and the service they provide to all of our guests. I am delighted that you will continue to be one of our loyal guests and that you will recommend us to your friends. On behalf of everyone at Avalon, we look forward to your return.
Warmest regards,

Diego Heredia
General Manager
Report response as inappropriate
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013 via mobile

Great location, only surpassed by the knowledgable, kind and calm staff!!
We were on a time crunch for our daughter's college graduation. The entire staff at the Avalon made sure her send off was perfect.
Might add, the restaurant was wonderful.
Our stay was a breath of fresh air in Beverly Hills.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 1, 2013
Dear Gmabitt9,

Thank you for your review. I am thrilled that the service my team provided surpassed your expectations and that your daughter’s send off was flawless. On behalf of everyone at Avalon, we look forward to welcoming you back very soon.

Warmest regards,
Diego Heredia
General Manager
Avalon Hotel Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 29, 2013

The Avalon is a nice, modern, retro hotel in a very safe area of LA, in the heart of Beverly Hills. The staff are very friendly; we got free wifi for the duration of our stay, as a gift. The rooms are spacious and nicely decorated. The hotel gym is probably one of the nicest I've been to. You can watch Netflix movies while running on the treadmill. Valet parking is sharp at $31 per day, that's the only reason I wouldn't give a 5* rating.
There's a Brooklyn Water Bagel cafe 5 mins walk from the hotel and their bagels are amazing. Also, the Burger Lounge (also 5mins walk from the hotel) does excellent quality burgers.
The Avalon is a beautiful hotel, located in the perfect location to explore LA and Santa Monica.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego H, General Manager at Avalon Hotel Beverly Hills, responded to this review, July 1, 2013
Dear EKGK,

Thank you for sharing your recent experience at the Avalon Beverly Hills. I appreciate your comments about the friendly staff, nicely decorated and spacious rooms, our well equipped fitness center and perfect location. On behalf of my team, we hope that the overnight parking fee, which is in line with all hotels in the area, does not deter you from visiting us again soon.

Warmest regards,
Diego Heredia
General Manager
Avalon Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avalon Hotel Beverly Hills

Address: 9400 West Olympic Blvd, Beverly Hills, CA 90212
Phone Number:
Location: United States > California > Beverly Hills
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Beverly Hills
#9 Luxury Hotel in Beverly Hills
#10 Business Hotel in Beverly Hills
#10 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Avalon Hotel Beverly Hills 4*
Number of rooms: 84
Official Description (provided by the hotel):
Distinguished by its novel physical space, this Beverly Hills California luxury hotel is set around a dramatic pool terrace with private cabanas and the chic Oliverio restaurant- all just steps from shopping at the finest boutiques, galleries and restaurants nearby.Avalon Hotel Beverly Hills offers luxurious amenities, stylish accommodations, and creative meeting and event space in the heart of Beverly Hills, California.Inspired by the relaxed "patio lifestyle" of mid-20th Century Southern California, Avalon's 83 Beverly Hills hotel rooms, suites and penthouse studios offer guests comfort and style in the heart of Beverly Hills.Custom-designed and classic furnishings by Kelly Wearstler. Pampering Beverly Hills accommodations include custom furnishings and beds with sumptuous Italian designer lines and Neil George amenities. ... more   less 
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Also Known As:
Avalon Beverly Hills
Beverly Hills Avalon Hotel

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