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“Mixed experience at an attractive hotel” 3 of 5 stars
Review of Crescent Hotel Beverly Hills

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Crescent Hotel Beverly Hills
3.5 of 5 Hotel   |   403 N Crescent Drive, Beverly Hills, CA 90210 (Formerly The Crescent) (Beverly Hills)   |  
Hotel amenities
Ranked #9 of 14 Hotels in Beverly Hills
London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Mixed experience at an attractive hotel”
3 of 5 stars Reviewed October 2, 2012

This hotel is in a convenient location within walking distance of numerous fine restaurants. The terrace at the entrance is a beautiful place to enjoy a drink and observe the numerous posers that seem to occupy this moneyed area of L.A, close to upscale boutqiues and restuarants. The room was fine, stylish, roomy, comfortable, if a little dark, and I had no problems with the soundproofing and noise of other guests which was my only concern upon booking. My only gripe was the level of service which varied greatly. The check-in receptionist was friendly and helpful, however the opposite applied with the surly moron who oversaw the check-out. A shame for an otherwise comfortable stay in the centre of Beverly Hills.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tristan S, Manager at Crescent Hotel Beverly Hills, responded to this review, October 26, 2012
Dear Nick,

We are glad that you enjoyed the location of our hotel and found your room accommodations comfortable and to your liking. Service is something we take very seriously as this is one area where a more intimately sized hotel has a real advantage over larger sized properties where no one learns your name, so it is with my utmost sincerity that I extend an apology to you regarding a less than perfect checkout. Please accept my apology and please contact myself Tristan@crescentbh.com or the office of the General Manager scott@crescentbh.com so that we may learn more about where we failed to meet your expectations and rectify it for the future. Additionally, the next time that you are in Beverly Hills, I encourage you to contact us so that we may ensure that you have a perfect experience.

Thank You,
Tristan Sapp
Resident Manager
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311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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washington dc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 27, 2012

Your experience may be perfect for you. The hotel isn't expensive. As a boutique, it has that size and charm. Perhaps it was just my room. But my first floor room was dark and I suspect all the others match. Whenever the door to the lobby opened, my room door would "whomp" with the shift in air pressure. The person above me sounded like the Incredible Hulk, although I suspect it was just a guest walking normally. That's the room. There was no place to sit in the sun, even though there is a pleasant covered front "porch." No pool. No gym. I was bummed. For just a few dollars more, hie on over to the Hotel Palormar, a reliable Kimpton Hotel. Remember, that's just my experience. Others seem to like it.

Room Tip: Try another hotel.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tristan S, Manager at Crescent Hotel Beverly Hills, responded to this review, October 26, 2012
Thank you for your feedback in regards to your stay at our hotel. We are glad that you found our hotel charming, and are very sorry that you were disappointed in our lack of a pool and an on-premises gym, as well as your experience with unwanted noise. As advertised on our website, we do have an agreement with the best local gym and pool around just a few pleasant blocks away through the golden triangle at Equinox.
Soundproofing: We are happy to let you know that we are in the process of renovation. Many of our rooms have already been completed with the remaining underway to be completed by the end of 2012. This includes soundproofing amongst upgraded HVAC, new flooring, window treatments, furniture etc. The first floor corridor has been completed with the second floor corridor scheduled for the end of this month. While we too are fans of The Palomar, we’re sure you will agree that our location is most convenient with a +90 walk score set right in Beverly Hills as opposed to on a major thoroughfare between neighborhoods.
We wholeheartedly would like to reach out to you and invite you back, and humbly offer my direct and personal assistance in a future booking so that we may make the most of your stay with us the next time that you are in Beverly Hills.

Sincerely Yours,
Tristan Sapp
Resident Manager
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 27, 2012

My bf and I stayed at the hotel during a business trip with our small dog. When we first arrived our room was a bit small for our needs.....if I was traveling alone it would have been perfect. However, I expressed my discontent with Tristen, the front desk host, and he kindly let us upgrade to a larger space (we incurred the price difference).

The breakfast sandwich was my favorite item served....but all the food we had was great. Very fresh and nicely prepared. The breakfast server even brought us breakfast to our rooms which was very kind of her. They have a nice little patio right out front where you can relax, drink, and dine.

Overall....the Crescent was a great experience with an amazing location. We look forward to visiting again!

Room Tip: There are only stairs....no elevator. I showed up and need to unload my items and had expected to b...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tristan S, Manager at Crescent Hotel Beverly Hills, responded to this review, October 26, 2012
Dear Sarah,

Thank you and your boyfriend very much for choosing to stay with us on your recent trip to Beverly Hills. I remember assisting you with your arrival and we are delighted that you we were able to accommodate you both (as well as your absolutely adorable dog!) and meet all of your expectations through your stay, and fully and successfully address your concerns about the size of the room. We always do enjoy hearing that our guests enjoyed our seasonal dining menu and found our terrace to be the perfect place to relax, unwind, and enjoy their time in Beverly Hills.

Our style of service is focused on a personal approach which is why we have chosen to forgo tell tale signs of large scale hotel utilitarian maids carts, bell carts etc. We have implemented large tote bags for guests who prefer to travel with many loose items as you and many others who travel by car also like to do, this should streamline the need for multiple trips back and forth when conventional luggage may not be utilized for all personal belongings.

The Crescent Hotel was Beverly Hills first downtown hotel, completed in 1927. Because it has only two floors, was built without an elevator. As every guest is personally escorted to their room, it is our aim that no guest should ever porter their own luggage regardless of which floor they are staying on.
We look forward to seeing all three of you on your next journey to Beverly Hills and encourage you to contact us directly so that we can ensure that we have you booked into your favorite room and have a table ready for you to enjoy your sandwich!

Thank You,
Tristan Sapp
Resident Manager
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Las Vegas, Nevada, United States
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 23, 2012

My husband and I found this hotel and a great deal online. What a stellar experience!!!! Each staff member on every shift was very accomodating, pleasant and courteous. The food was excellent and can be brought to the room. The charming touches of votives on the staircase, games in the game room and great patio seating make this quaint hotel a boutique unto it's own. The location was very convieniant and most things were within walking distance. They will be renovating this November, I truly look forward to seeing the changes! ! ! P.S. I think my favorite touch was on the pillow each evening, a little note and some taffy. :-)

Room Tip: Don't know about fitness center or pool. Dinner shuts down early but, can be brought to room. T...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tristan S, Manager at Crescent Hotel Beverly Hills, responded to this review, October 26, 2012
Dear Jiah,

We are very glad that you found what you confirmed to be a great deal on our hotel and were able to stay with us and enjoy your time in Beverly Hills! We pride ourselves on our warm and eager service and are always happy to discover that we met all of your expectations and were able to charm you with our library and terrace. We look forward to seeing you again soon and I encourage you to contact me when you are considering a return to the area so that we can welcome you back to our newly-renovated hotel (don’t worry, we are keeping the games).

Sincerely Yours,
Tristan Sapp
Resident Manager
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Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2012

We read the reviews before traveling to the area & didn't expect our room to be as quiet as it was!
We were pleasantly surprised. Our room was very clean & comfortable with an art deco style design. Loved the location- just a couple short blocks away from Rodeo drive & Wilshire Blvd. We ended up having dinner in West Hollywood at Saddle Ranch restaurant- very fun & low key.
The main floor of the hotel featured comfy sofas, a fireplace & bar... Breakfast, included in our package, was enjoyed on the outdoor patio & was very good. Overall, a very pleasant experience!

Room Tip: We had a comfortable room on the second floor, room 207. It was quiet, very clean, but didn't...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tristan S, Manager at Crescent Hotel Beverly Hills, responded to this review, October 26, 2012
Thank you very much for your kind words about our hotel. We are very proud that we were able to exceed your expectations in ambiance and are so glad that you enjoyed our newly renovated Queen Superior rooms. It is our heartfelt goal to offer the best balance of comfort, style, and affordability in Beverly Hills. We welcome you back any time that you would like to enjoy a fun stay away in Beverly Hills, and to this end we would love for you to contact us back so that we can welcome you once again to your ideal stay!

Warmest Regards,

Tristan Sapp
Resident Manager
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Los Angeles, Ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 19, 2012

Our stay at the Crescent Hotel was rather disappointing. First, as a positive, the room (premium queen) was adequate as per size and décor with a lot of electrical outlets for recharging phones, etc. The room was very poorly illuminated, though, making any kind of extended reading or writing well-nigh impossible after sunset. If you enjoy leisure reading, had to do paper work, or attempt a crossword puzzle, forget about it. Also, the door to the room did not have a peephole, which as I understand it, is an important safety feature for guests. Winston, the reception clerk when we arrived, however, was pleasant and helpful.
The real problem came when we checked out. When my wife booked the reservation with manager Tristan Sapp, Tristan said that there weren’t any petit queen rooms available for that date so he would upgrade us to a premium queen room. Tristan, also, sent an email confirming the reservation. The unpleasantness happened on check-out. When we were checking out, there was a $57 fee for the upgrade to the premium queen room. This charge was not mentioned in my wife’s discussion with Tristan or in the email confirming the reservation. We explained this to the desk clerk on duty. He insisted we had been told this. After it was obvious we weren’t going to cave in and pay the fee, he did grudgingly drop the $57 charge chastising us that he was doing this “even though you didn’t listen..” referring apparently to the fabricated conversation regarding the extra charge my wife had when making the reservations.)
It’s hard for me not to think that this attempt to milk us out of an extra 57 bucks is a practice this hotel uses to take advantage of inattentive or unassertive patrons. As far as the stupidity and rudeness of the clerk telling us “you didn’t listen,” well, that’s the hotel’s look out…

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Front Office Manager at Crescent Hotel Beverly Hills, responded to this review, August 30, 2012
Thank you for posting a review of your experience at our hotel. Your opinions are very important to us. It is absolutely not our practice to bill our guests for any charges they are not made aware of during the reservation process. We have had an overwhelmingly positive response to our Living Social promotion. As a result the Petit Queen room featured in the promotion has been sold out for many dates. In an effort to allow our guests to utilize the great deal they purchased we have offered many guests an opportunity to upgrade to a lager room at a fee. I'm am very sorry this was not made clear to you when you reserved your room and that it was not handled more tactfully during your check out. Our confirmation letters have been updated to reflect the surcharge as an add-on for those who elect the upgrade option. I hope that you will give us the opportunity to make up for this experience. We are currently upgrading the entire hotel and I'd love to have you come and see us again once this is finished. Please contact me directly if you would like to make a future booking. james@crescentbh.com.
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Montreal, Canada
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 11, 2012

If u dont mind sleeping with noise or earplugs in ur ears, then u wont mind staying in this small but charming hotel.
Location is the top. Valet @ 27$/day obligatory.
Room has a moderate size & minimalist decor. No carpet in room is a plus.
Tiny bathroom is tiny but its functional (modern concrete shower & counter is nice).
Too much noise during the night (ventilation noise, u hear people in the corridor, u hear showers of adjacent rooms & outside noise).
Complementary Breakfast was disappointing. Only tea and coffee (no juice) with a square of greasy banana nut bread.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Front Office Manager at Crescent Hotel Beverly Hills, responded to this review, August 12, 2012
Thank you for your kind words and honest feedback. We are in the process of renovating our rooms, including upgrades for soundproofing and shower plumbing to reduce noise. Each morning we are pleased to offer complimentary coffee and housemade pastry. A full breakfast menu is also available on an a la carte basis. We we do occasionally run packages that include breakfast and would like to investigate your booking as it sounds that you were under the impression that your room included breakfast of which you did not receive. Would you reach out to me directly at james@crescentbh.com so that I can work to rectify some of your concerns? I look forward to speaking with you.

Sincerely,
James Warren
Front Office Manager
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Additional Information about Crescent Hotel Beverly Hills

Address: 403 N Crescent Drive, Beverly Hills, CA 90210 (Formerly The Crescent)
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Beverly Hills
#8 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Crescent Hotel Beverly Hills 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
This Beverly Hills hotel, a true boutique with just 32 rooms, is in the heart of Beverly Hills just 3 blocks from Rodeo Drive. The front palm lined terrace (breakfast, nibbles, tapas and dinner) faces Crescent Ave - a wide palm lined boulevard. Established in 1927 and newly renovated in 2013, the décor is casually Hollywood, like a comfy collection of styles from the studios' storehouse of set designs stretching from 1920 to 2013. The feeling is “at-studio-at-home” with a film designer’s whimsy. The terrace and lounge flow to create the hotel’s social hub, offering casual dining and a relaxing bar/lounge, punctuated by Beverly Hills chatter. Directly opposite the hotel are the historic offices of MCA Studios. Our hotel became MCA’s local choice, where a cadre of players would stay when in town. ... more   less 
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Also Known As:
The Crescent Hotel Beverly Hills
Crescent Beverly Hills

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