This hotel is first-rate in all categories, but the staff bumps it up to near-perfection, trumping all other hotels I've stayed at (which includes notable hotels worldwide). I've really never experienced the high caliber of service anywhere- no-hassle upgrades, super-attentive and accommodating service on all levels including the front desk, concierge, valet, laundry etc. For example, when deciding on a lunch venue, the concierge printed out not only the hotel's menu, but the address and menu of a local eatery.
I read a previous post regarding a noise problem, but my experience was quite different: my room included a patio fronting a larger patio area that hosted first a rehearsal dinner, and then an evening wedding ceremony. Inside my room, with the patio door closed, I didn't hear a peep.
The rooms are lovely and the accommodations superb. This hotel gets five stars in my book!