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“Will visit again!” 5 of 5 stars
Review of Montage Beverly Hills

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Montage Beverly Hills
5.0 of 5 Hotel   |   225 N Canon Dr, Beverly Hills, CA 90210   |  
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Montage Memories
Ranked #4 of 14 hotels in Beverly Hills
Dubai
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Will visit again!”
5 of 5 stars Reviewed May 4, 2013

This place is the crown of LA, situated in the golden triangle area of rodeo drive putting you in reach to the best brands and department stores on the planet. The quality of the rooms was top notch with very relaxing beds. Service was very good considering how busy the hotel was. Do make sure you have breakfast on the rooftop to enjoy the breath taking views of LA. Wish I had more time to indulge. Looking forward for my next visit to this exception hotel.

Room Tip: Ask for a courtyard facing room at check in.. they have the best views.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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402 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Dallas, Texas
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 1, 2013

Spent a long weekend here recently and was very happy with the accommodations. There is very little they've missed here for the upscale experience. All the food received here was outstanding. Live entertainment in the bar was always enjoyable and the drinks weren't bad either. No shortage of celebrities hanging in and around this location, which is something I typically avoid, however given the beautiful surroundings, even the sound of Russel Brand's obnoxious laugh didn't diminish the hotel.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso
1 review
5 of 5 stars Reviewed April 29, 2013

If you ever have an opportunity to stay at the Montage BV, take it. The Service is outstanding, the Rooms are beautiful and the Resturants are unbelievable.
I was surprised that they are pet friendly as well. They provided a wonderful stay for our dog, Zoey. They provided a great dog bed, food and water bowls. We had a great time and would recommend it highly to anyone.

Room Tip: Anywhere in the hotel is great!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2013

We recently stayed at the Montage and all I can say is “stay away!” The mattresses are the worse I have EVER slept on. Motel 6 probably has better. The first night we climbed into bed and I couldn’t believe how saggy the mattress was…we literally were sinking into a hole and springs were digging into my hips. After I took a look at the mattress itself I knew why. These are the most outdated things I’ve ever come across. Unbelievable for this supposedly high caliber of a hotel. Didn’t sleep the first night, complained to the front desk and they said they would change out our mattress with a “new” one. The “new” one had a stain and was the same outdated model, but I figured maybe the springs weren’t shot. Wrong! On our way out we told Megan we hadn’t slept the night before and weren’t sure this was much better. She said she was going to have more padding added. I was too tired to complain anymore and thought at least they were trying. We still fell into a hole during the night and when I pulled back the bedding and looked at what we slept on the next morning I was absolutely appalled. They had placed a stained, yellowed foam pad that was literally disgusting. Long story short, they tried pawing the head of housekeeping off on us and we ended up with Justine [--] the Guest Relations Manager. I asked her if she would sleep on this disgusting mess and she replied “No.” We barely made it to the room in time to show her since they were feverishly trying to dispose of the evidence. This hotel is lacking upkeep big time…even the couch in our room had some stains on it. The pool area had cups stacked everywhere with dirty towels lingering around and the pool itself is kind of moldy around the tiles and had one of the pool lights resting on the bottom with the electrical dangling from it. There were two guys up there mingling around, but never saw them pick up one thing.

The manager did end up knocking off what we had paid for the second night but trust me, I would much rather have had a comfortable mattress and a clean bed and paid full price. If you want to stay in a high-end hotel I would put my money on the Four Seasons Beverly Wilshire or someplace else.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageBH1, Manager at Montage Beverly Hills, responded to this review, May 6, 2013
Dear Winelvr_13,

Thank you for sharing your feedback regarding your recent stay. We are doing some investigation internally and are addressing your concerns. We consider your feedback truly invaluable, and would appreciate the opportunity to welcome you back.

Sincerely,
David Hoffman, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 22, 2013

Without doubt this is a fabulous hotel if you’re looking for a bit of an over-the-top-opulent, ostentatious place to stay. This is by no means a bad review of the place, but having stayed in LA many times before it just wasn't my taste – I prefer the understated coolness and location of places like The London West Hollywood or the Mondrian, which I also think are better value. Anyway… the positives; great location if you want to stay in the heart of Beverly Hills, decent sized rooms, super comfy beds, great level of service from concierge and in the bar, some of the BEST sushi I have ever eaten and a beautiful rooftop pool. However on the brief occasions I ventured up to the pool it was overrun with kids and the service at the rooftop restaurant was a bit lack-luster/slow. Additionally they have some mega industrial washing machines which actually shake your room. I found this rather strange and when I first got to my room I assumed I was experiencing one of LA’s famous earthquake tremors. When I spoke to one of the (very friendly, welcoming) staff in the bar they said it was because of these industrial washers. Bizarre. Anyway, make sure you get a room away from them – I was on the sixth floor, so aim higher! All in all I had a lovely stay at the Montage; I guess I wasn't expecting so many kids to be running around and wanted just a little bit more 5* magic. I would still recommend The Montage; it would just be a little lower down on my list…

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 17, 2013

Great location. Great staff. Frank, bartender was very personable. Rates are huge but real estate is expensive in Bev Hills so it is expected. Great experience. Can walk anywhere from the hotel. Nice courtyard. We saw a couple of celebrities dining one day....as one might expect since you are in thier neigh

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

I stayed with my mother for the weekend and found the hotel to be lovely but service wasn't as thoughtful as I expected of a five star rated, luxury hotel. Slight nits but there were several shortcomings:
- they made a big deal of asking what newspaper we wanted at check in yet failed to deliver a paper on both mornings of our stay. Other rooms had papers
- there are no coffee makers I the rooms and a service is provided in the lobby. It is taken down at 8:30 am. While I was waiting to get a newspaper the front desk advised another couple to walk across the way to Bouchon at 8:45 vs sending for coffee. I paid the money for coffee from Bouchon
- one bottle of water was left at turndown although their we're clearly two of us in a double room
- the bathroom has a tub/shower combo with a rod that is difficult to pull
- no make up mirror.
- I was overcharged at check out for the honor bar which wasn't used. It was quickly corrected
The room was very nice, yet for the costs, there are few frills or perks often found at other hotels. All of the bell staff and valets were extremely pleasant and helpful.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Beverly Hills

Address: 225 N Canon Dr, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Beverly Hills
#4 Spa Hotel in Beverly Hills
#4 Romantic Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Beverly Hills 5*
Official Description (provided by the hotel):
Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants, including renowned chef Scott Conant’s Scarpetta Los Angeles; the 20,000-square-foot, two-story Spa Montage; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more   less 
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Also Known As:
Montage Beverly Hills Hotel Beverly Hills
Montage Hotel Beverly Hills
Beverly Hills Montage Hotel

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