This exceeded my expectations. I fell ill during my travels and this really was the best place to be if I wasn't home. The staff was constantly checking on me and making sure I knew a doctor could be there at any time as they have one on call. I was greeted with warmth at every turn. Before getting sick, the experience was even better! The spa is to die for as well as the restaurant Scarpetta. The property is truly stunning. I was worried about staying in a Beverly Hills hotel that the vibe would be stuffy and snooty (which I have experienced elsewhere) and that was not the case here. I felt welcomed and very comfortable! The rooms are cozy and have some great views. I will alway stay here when I come to LA!