We had booked a double and a twin in February as our two sons in their twenties did not want to share a double bed, When we arrived, in late August, after a 12 hour flight and a four hour car journey (the Bay bridge was closed) we were told that there were no twins as a local college football team had decided to stay and had taken all the twin rooms. When we pointed out we had a pre paid confirmed booking of many months standing we were eventually told our sons would be upgraded to a suite and an additional bed would be put in. In fact they were put into a bog standard room with a sofa bed that had a paper thin mattress. When we complained further it was take it or leave it. The most astonishing thing was that not once was any apology given. Instead we were told the college team were regular customers. Also they did exactly the same thing to my sister over her booking albeit that after a battle they waived one nights accommodation charge. I couldn't be bothered to argue the point but instead simply booked out a day early.
The public areas and the spa/gym are fine but the rooms are very tired and the corridors literally stink of some unidentifiable noxious odour. The best thing about the hotel are the bar terraces which do have great views over the bay at sunset but to describe our fourth floor bedroom as having a "bay view" is ridiculous. You would have to lean out of the tiny window to see the sea. The food is very average and over priced. They charge $28 per night to park. This is not a City centre hotel.
- Also Known As:
- Claremont Hotel Club And Spa
- Claremont Hotel Club
- Claremont Hotel Club Berkeley
- Claremont Resort Berkeley
- Claremont Hotel Berkeley
- Official Description (provided by the hotel):
- Since 1915, the Claremont has pampered guests at the level expected of a AAA Four-Diamond award winning hotel. With stress melting spa treatments, a wide range of fitness options, special events, live music, and endless culinary delights, you’ll find the Claremont engaging - even if you choose to simply engage in quality time alone. We deliver attentive service with a gracious hospitality casual enough to make you feel right at home. ... more less
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