The Hotel Durant is a nicely appointed hotel convenient to UC Berkeley. We were looking forward to our stay there, however we were sorely disappointed from the moment we arrived. The woman at the front desk was curt and brusque. When we made the reservation, we were told we would have rooms with a/c. When we arrived, we were told that none of the rooms have a/c. Not only were our concerns pushed aside, we were given rooms on the top floor during a hot spell in Berkeley. The rooms were unbearably hot even with the windows open. We were also told that they would find us a milk alternative for the guest lounge (we have a family member with a dairy allergy who could not eat their breakfasts). None arrived, despite repeated requests. After these two incidents we decided we would be better off in another hotel and checked into the Hotel Shattuck for the remainder of our stay. We had a great stay there!
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