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“Great location, friendly staff, definitely recommended!” 5 of 5 stars
Review of Hotel Shattuck Plaza

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Hotel Shattuck Plaza
4.0 of 5 Hotel   |   2086 Allston Way, Berkeley, CA 94704   |  
Hotel amenities
Ranked #1 of 21 hotels in Berkeley
GreenLeadersGold level
Can Tho
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Great location, friendly staff, definitely recommended!”
5 of 5 stars Reviewed May 7, 2013

I had a great time staying at Hotel Shattuck Plaza. From the start, the staff were friendly and accommodating, and answered all my queries quickly and efficiently. The hotel was easy to find and provided easy access to other towns and areas via the BART that is literally 20m away. My room was clean and very well equipped. It is about a 10 minute walk to UC Berkeley. Wifi worked perfectly.

I had a room on the 5th floor and it was very quiet and private. The view was not great but then, being in the middle of town I wasn't expecting anything different!

I highly recommend it!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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solvang
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed at Hotel Shattuck during Cal Day. The location is only a block away from Cal. The hotel is clean, the staff is very friendly and the restaurant very convenient. We ate breakfast and dinner at the restaurant and the food was very good. It is nice to have a hotel of that quality so close to the Cal campus. We will be back.
Go Bears!

Room Tip: Our room was located on the Shattuck street side. The street musicians can get a little noisy. I d...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 6, 2013

Stayed here during a visit to Berkeley. Excellent service, nice clean small room. A good bed. Quiet room at night (my room was away from the main road). Perfect location just beside BART and in the middle of town. A short walt to Berkeley. Very friendly and helpfull staff.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, June 6, 2013
Dear half62,

Thank you for your comments about your stay. We appreciate all feedback, but are always honored to know when an experience during a visit met or exceeded expectations.

Best regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 6, 2013

I selected this hotel based on 100% satisfied reviews on Hotwire. Location was not as important as the service you look forward to experiencing on an Anniversary.
Checked in with their understanding that it was our anniversary. They put us in a room that had a Full mattress. The mattress was not a hotel standard pillowtop...just a mattress. My ankles were hanging over the end.
I think the $130 we spent coming in at midnight and since it was a Hotwire price might have given the hotel a reason to put us in the worst room (I hope) in the hotel
We were put on an interior room on the 2nd floor that had a mechanical noise until 4:14 a.m. in the morning. We first thought it was the A/C so we shut it down. Then the A/C wouldn't come back on. So, to sum it up: Hot room with noise on a tiny bed. I was ready to sleep on the floor but the room is tiny.
Some say in their reviews there is coffee. Well, not in this room. And of course, WIFI was not working.
Second, the service. I mentioned these items to the front desk and the young lady said, "Oh, I am sorry."....silence......nothing past sorry. I thought I was in Europe for a second...but even in Europe they would have asked how your stay was before I had to approach them about it. Just odd mentality for a hotel. Even my mechanic asks how things are going with my car...

Room Tip: Factor in the expense of parking and you will want to stay elsewhere.
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Green Features: Good environmental practices....but done, at times, at the expense of comfort.
  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, May 7, 2013
Dear 4service,

We regret that you did not enjoy your stay with us celebrating your anniversary. As you referenced the many other reviews that reflect how we typically meet or exceed guest expectations, it seems as those we fell flat during your stay. From your description, the room you reserved was the Business Class room with a full size bed. These rooms are the most economical. We are currently working to add coffee makers to these rooms and expect to have this complete by the end of May when 100% of our rooms would offer in room coffee.

I welcome the opportunity for you to contact me directly so I might learn more specifics about your stay, It is only through feedback that we can learn what we are getting right and where we have opportunity to improve.

Respectfully yours,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza, home to FIVE
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Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 2, 2013

My husband and I stayed here in April 2013 while he was on a business trip. The staff is friendly and always willing to help, which was very important to us because we wanted to use the BART and other transportation to go to/from San Fran on most days for sightseeing. The room was very small, but we were rarely in it, so this didn't pose a problem. I also ordered room service one day. They were friendly and prompt and brought extra tea for me; however, their yogurt and granola parfait had no granola...only fruit and yogurt, which was a bit of a let-down. It was all still delicious though. Finally, I have to comment on the curtains in the room. They were WONDERFUL at blocking out light so that we could sleep at night (we can't stand normal hotel curtains that leave the room lit up in the middle of the night). Our only 2 suggestions for improvement are that the internet should be more reliable and that they room service orders should contain what the menu states they will contain. Overall, everyone was helpful and friendly, the accommodations were nice, and we would return here again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 28, 2013 via mobile

Booked four nights on hotwire.com. Got good rate.

The hotel is wonderful. Great location, great service, clean and secure. Bar was nice for late night drink.

Staff was eager to assist and please. Rooms are smallish but well done.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, May 7, 2013
Dear MarylandADK_lover

Thank you for sharing your positive experience at the Hotel Shattuck Plaza. We are thrilled that so many of our attributes met your expectations, especially our team who was eager deliver genuine hospitality.

We hope to welcome you in the near future!

Best regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza, home to FIVE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 28, 2013

The room was incredibly small; no mini bar, no bathrobe, one skimpy bath towel. Good Internet. Friendly staff at check in. Pleasant staff in lobby bar which closed early. Room service hours were Hicksville - 6:30 am till 9. I ordered breakfast for 6:30 am so I could leave for an early flight, but was told staff didn't arrive till 6:30 so a delivery at that time was not possible. I complained and breakfast was actually delivered at 6:30 and I tipped very well. But the comfort and service level were worse than at an airport hotel I was once forced by travel contingencies to stay at.

Room Tip: Choose a good room by staying elsewhere. Even a Motel 6 has to be better
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, April 30, 2013
Dear MisterTNewYork,

We apologize that your stay did not meet your expectations. It is possible that you reserved a business class room, which there are 17 of these in the hotel. They are smaller, but the most economical. It seems as though we missed placing an extra towel in your room and have followed up with the housekeeping team. We are also looking a the room service hours offered as we do have limited menu offerings in the off hours versus the full menu during the time we are open in the restaurant. We do appreciate that you found our team friendly and pleasant and that our internet met your expectations.

It is through feedback such as yours that we learn what we get right and what opportunities we have to improve.

Kindest regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Shattuck Plaza

Address: 2086 Allston Way, Berkeley, CA 94704
Location: United States > California > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Berkeley
#1 Business Hotel in Berkeley
#2 Best Value Hotel in Berkeley
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Shattuck Plaza 4*
Official Description (provided by the hotel):
The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more   less 
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Also Known As:
Shattuck Plaza Hotel
Shattuck Plaza Berkeley

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