When possible, I choose historic hotels over chains — and The Shattuck Plaza proves my preference. I had a bit of trouble on check-in because two different rooms they offered came with more HVAC noise than I could handle for four nights — but the staff could not have been more accommodating and patient (I ended up in far more room than I deserved). That first night's experience held true throughout my stay — just a great group of people who really understand service! The location is hard to beat, and the food in the restaurant, bar & from room service was excellent. I wish all of my travel experiences were this pleasant!