The staff are your typical snotty, over educated "Berkeley" people who will help you but make you feel like crap while they do it. Loved the hotel, very nice place, but never coming back.. We were a group of college girls staying the night after an event at the hotel. The event for our organization was fun but the treatment we received after the event was horrible! Somehow (we blame ghosts) the deadbolt on our hotel door swung over and locked us out of our own room. It was late (about 12am) and we went to the night shift staff for help opening our door after the event in the hotel ballroom. We waited a total of maybe 2 hours waiting for the one staff member to find objects like swiffer handles to open the door.. while we waited to get in our room, other hotel guests came out to complain to us. One man stayed out in the hallway to watch us "damn college students" disturb the floor outside our room.
The real hotel staff was good and did not charge us for anything did everything they could. During check out however one young man behind the counter pretended to gasp at an "$800 charge on my account". I realized it was a joke quickly but for a second I truly believed I was being charged $800 for us being "disruptive" or whatever and got upset.
Overall had a good experience but don't plan on coming back.