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“Overall a really good hotel” 4 of 5 stars
Review of Hotel Shattuck Plaza

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Hotel Shattuck Plaza
4.0 of 5 Hotel   |   2086 Allston Way, Berkeley, CA 94704   |  
Hotel amenities
Ranked #1 of 21 hotels in Berkeley
GreenLeadersGold level
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
“Overall a really good hotel”
4 of 5 stars Reviewed November 22, 2012

Fanatstic location in Berkley, right next to the BART, great staff/service and contemporary decor. Only reason I ddn't rate it excellent,was due to some in-room design deficiencies: the hand basin area made it impossible to shave/wash your face without either leaning your head down over the basin or alternatively, standing up and getting water all over the floor. SImilarly the internal interconnecting door (to the adjoining room) had too much of a gap at the bottom, meaning I could hear everything from the next room. Despite this, I would recommend the hotel overall.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2012 via mobile

We were bowled over by this hotel! Location was in the center of town but rooms were quiet. Only a few steps from the Bart station, so it's easy to get between San Francisco and Berkeley. Fun, upbeat, boutique interior and rooms. Staff was very helpful...especially a gentleman named Kingsley.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, November 27, 2012
Dear Walkroll.

We are delighted to know that you enjoyed your experience at Hotel Shattuck Plaza. Thank you for taking the time to recognize one of our team members by name as it helps reinforce what a positive impact we can have during your stay.

We look forward to welcoming you back again soon!

Kindest regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
2086 Allston Way | Berkeley, CA 94704
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 21, 2012

I booked 4 nights at the Hotel Shattuck Plaza over my wedding weekend. (Quite a number of our wedding guests also stayed over the weekend.) We booked a suite so that we'd have the extra room for getting ready and so our friends and family could visit. Before I go into the actual stay, I just want to say that this hotel wowed me when I went for a visit months earlier. I was very impressed on my visit (and again when we stayed) by the reception staff. AMAZINGLY attentive. As I was crossing the street to the entrance, they opened the door and greeted me before I'd even made it to the sidewalk. My experience with the rest of the reception staff was equally impressive. Friendly, attentive and on it.

I was then met by the sales woman who was just fantastic to work with...responsive to emails, knowledgeable about the policies and services of the hotel, and just a joy to work with. No pressure, just information. One small ding prior to our actual stay was with reservations. More than one guest seemed to have difficulty booking their room. I guess it depended on which agent you got on the phone....some folks had no troubles at all.

The actual stay at the hotel was mostly great. Again, the same friendly, quality service. Our room was nice and bright and beautifully appointed. (a bit narrow tho) Not much of a view (I think we were on 4) but we also didn't find it to be horrendously loud, given that we looked out over Shattuck. There was only one night we were serenaded by some hippies, but it's Berkeley, not New York, so folks go to be relatively early. The bed was super comfortable and everything was very attractive. Given that it was our wedding and we'd brought many guests to the hotel, some welcome flowers or prosecco would have been a nice touch.

Other good elements, which have probably already been pointed out, is how conveniently located to BART the hotel is. Also, there is a parking lot right across the street if you're worried about getting ticketed with street parking. Also tons of good places walking distance....BETA LOUNGE. The hotel was also very accommodating to our after celebratory drinking at the bar.

Okay, now for some of the less successful elements. I'll start with the minor things first. We had called ahead to determine that they had a steamer. They did but when we ordered it (and it arrived in timely manner) it leaked. We had to put it in the bathroom. They did come clean it up but there was no alternative. I sadly had to iron my wedding dress. Also, we got many flowers but there did not seem to be vases for us to use. We had to put them in the second toilet. (yup, second toilet!) And when the cleaning crew came they still didn't bring us a vase, and left the flowers in the toilet.

But the biggest, and really only, problem of our stay was the restaurant Five. (It's my understanding that Five is not operated by the hotel, but pleeeze) Where to start? Their hours. Bizarre. Breakfast ends at 10:30 and lunch starts at 11:30. But checkout is at 12. So right when you want to sit...the restaurant is closed. Secondly, we had two evenings where our wedding party wanted to socialize in the bar. But the set-up is really awkward for that. Most of us are from New York and know our way around a restaurant or two, and it was just a lack of class and business acumen not to set something up for us where we could drink and eat and spend more money and tip waiters. Instead, we huddled around a bar and ordered pizza. Lame. Additionally, when some of us wanted to sit for an actual meal, we had the distinct feeling that they didn't want us to sit. This restaurant was ENTIRELY EMPTY the whole weekend we were there, so it wasn't that they couldn't accommodate us. But it took sooooo long for them to "put something together" for us, I pulled the plug and went to bed hungry. Same sort of thing happened on the day we checked out. A small group was having tea, coffee, breakfast but they had to close out our check and cut-off orders because they had to close at 10:30. Weird. I felt bad for our waiter, and it had nothing to do with him....just stupid restaurant policy.

But overall, a very good stay. Great staff, attractive premises, well located.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Top Contributor
121 reviews 121 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 20, 2012 via mobile

Across the street from BART, beautifully appointed, terrific concierge (Marcus) and good food. The earlier you book the less expensive the room. The only negative I found I discussed with the desk clerk and found they were already rectifying: not enough shelf/counter space in the bathroom and the bathroom wasn't set up for a woman to put on makeup. (Just call the front desk and they'll provide a makeup mirror).

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Irivine
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 20, 2012

We stood there 2 nights, the first night was ok. But from Saturday to Sunday was absolutely terrible. No one was able to sleep on the 5th floor or on the 3rd floor. Young people screaming, yelling, and having fights in the hallways. More than 10 people in some rooms, teenages riding the elevator up and down all night long. This went on from 9pm till about 4am. Hotel management did absolutely nothing to better the sitiation, they kept making noise and knocking on other guests doors all night long. Extremely noisy with wild paties in the rooms. It is extremely unfortunate that hotel management did nothing to better the situation. Other guests were all very upset to the point where many were considering calling the police because it was out of hand. The hotel is a very nice hotel with very clean comfortable rooms and the resturant is also very nice, but I strongly suggest you ask if there are going to be any frat parties or other parties of any kind the nights you are thinking of staying there, because the hotel does not ask to leave the noisy guests at the risk of losing the quiet guests.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, November 21, 2012
Dear Paula P.

We regret that you were inconvenienced during one night of your stay by other guests. We agree that this behavior is unacceptable and should not have been allowed to continue. Since this weekend we have retrained all our team in how to respond to such disturbances. I can assure you that what you experienced is not typical at the Hotel Shattuck Plaza and was a surprise to us as well. All the same, please do not hesitate to contact me so that we can discuss your stay further.

Kindest regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
2086 Allston Way | Berkeley, CA 94704
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed one night at the Shattuck and had a great time. It is located in downtown Berkeley, right next to the BART station.The staff was nice and friendly, and the room was clean ans quite spacious. We would've definitely stayed a few more nights there.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed 4 nights for a conference at UCB... Both my husband and I had attended Cal, but did not even realize this hotel was here before! The location is so easy next to the BART station in downtown Berkeley (which of course comes with some homeless folks on Shattuck, but they are everywhere in Berkeley so...) The room was pretty good sized, not huge but not tiny either. The bar and restaurant are really good (pricey, but delicious). Hubby loved the various beers on tap (especially the dark ones), and I had a sample of a bunch of drinks from their specialty menu (yum). Ate breakfast at the hotel every day (ok, spent a lot here, but convenience and friendly staff made it easy for us and our 4 year old daughter). We really enjoyed our stay! Only major drawback is there is no hotel valet or parking, we had to park in a lot (which had strange pricing policies, sometimes for overnight we paid $5, sometimes $7.50, sometimes $12). We faced Shattuck, so the noise level was not too bad except for some emergency vehicle sirens once in a while or some drumming late Friday night, but still not too loud with the windows and drapes shut.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Shattuck Plaza

Address: 2086 Allston Way, Berkeley, CA 94704
Location: United States > California > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Berkeley
#1 Green Hotel in Berkeley
#2 Best Value Hotel in Berkeley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Shattuck Plaza 4*
Official Description (provided by the hotel):
The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more   less 
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Also Known As:
Shattuck Plaza Hotel
Shattuck Plaza Berkeley

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