Very good hotel...infrastructure is 5 star, rooms 4+ stars, service is terrible...I save an opinion that staff has no idea about their hotel and local area at all. Concierge service is on the same bad level. Best example: when I arrive I asked concierge how could I get tickets for biathlon challenge and he said that it is not possible and this is private challenge, mountain is closed and there is no possibility to get there, but thx to my own research and internet - everything was possible...unfortunately the same issues were arisen to every question with any local staff, also concerning hotel infrastructure. best location from all activities, pricing on the same level as in Moscow for everything. I could definitely recommend this hotel to everybody as it in comparison to local others in any case best.
- Official Description (provided by the hotel):
- Situated in Sochi National Park at the very heart of Krasnaya Polyana and surrounded by majestic peaks of the Caucasus Mountains, this contemporary yet comfortable hotel captures the spirit of the untouched Caucasus nature – unique canyons, waterfalls, picturesque meadows, caves, rich floral and wildlife – offering an ultimate leisure experience even for a sophisticated traveller. The hotel complex includes 413 spacious amenity-rich guestrooms and 16 detached wooden villas, bars and restaurants serving exquisite cuisine, Chandelle Blanche Medi SPA & Beauty conceptual services, childcare services, conference rooms, versatile sports grounds, modern ski-lift systems, world-class ski tracks all come together in one unbeatable location. We invite you to enjoy the first-rate services and a genuine five-star hotel atmosphere that feels uniquely borne of Grand Hotel Polyana. It’s easy to find all the fun things to do in any season when you’re a guest at our luxurious hotel: take an advantage of perfect winter conditions for snowboarding or alpine skiing, teach your children to ski, indulge in a relaxing bath-therapy center atmosphere or have a glass of warm mulled wine while enjoying live performances of our musicians. During the summer season take an opportunity to discover all the picturesque places of Krasnaya Polyana with our jeep/equestrian or cycling tours, enjoy trout fishing or dance the whole night through at the lounge bar. ... more less
- Reservation Options:
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