I stayed at the Holiday Inn in Benicia on my last couple of visits, but my sister, who lives in Benicia, raved about the Best Western. She said that they hired her special-needs students to clean the lobby, after it had already been cleaned by staff, so it is double clean. I like that community involvement.
When I checked in at the Best Western Plus Heritage Inn in Benicia, California on May 11, 2013, the friendly desk clerk asked me if I would write a recommendation. This was even before I had seen my room. She knew that my previous stays in Benicia had been at the Holiday Inn Express and that I am also a member of the Hilton loyalty program. She said that with this experience, I could compare the breakfasts at both hotels. She was clearly proud of their breakfasts, so I looked forward to it, and I was not disappointed.
The Benicia Best Western has great curb appeal--as I drove up the long driveway I was impressed with the grounds and the entrance and the extensive close-in parking available. The Holiday Inn Express doesn't have that same visual appeal. The BW lobby was inviting and bright.. My room was quiet and clean and had all the amenities I would expect, including wi-fi, a large flat-screen TV, and a refrigerator and microwave. The bed was comfortable. I didn't even know I was near a freeway.
Now to the breakfast: the egg scramble, with ham and bell peppers, was delicious and nice and HOT. Make-it-yourself waffles, fruit, cereal, muffins and toast were available. There was a refrigerator with two kinds of milk and hard-boiled eggs. I liked that these items were in a refrigerator (the Holiday Inn Express also did that)--some hotels put these items in a bowl on ice on the counter. There were coffee choices and fresh orange juice and apple juice available. I wish there had been yogurt available. All in all, it was everything I expected.
There was a new kind of TV remote in my room, a "clean" one (it's designed to be easily wiped down for each guest, a good idea I hadn't seen before). I wish there had been an in-room channel guide in one of those binders often found in hotel rooms. I couldn't figure out how to go back down from a higher-numbered channel to a lower number, and I never did find CNN. Not a big deal: I couldn't even figure out the radio in Moscow.
The bathtub/shower didn't have a grab bar or a shelf for the shampoo and conditioner, but it had a great shower head, and the towels were big and thick and plentiful.
So which one wins? Both brands are comparable, but the Best Western looks nicer, and my standard room was $10 or $20 less expensive than the Holiday Inn Express' standard room (for some reason my two-queen-bed room was less expensive than a single-bed room, which I didn't mind), so Best Western is a better value. There is a third major hotel in Benicia, but my sister says it's haunted, so I didn't even consider that one.
I signed up for the Best Western loyalty program, so now I belong to three. I will pick Best Western next time I'm in Benicia.
Mine was on the second floor which is the ground floor, the same floor as the lobby and the entrance...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.