We used to stay here frequently back in 2001/2002 when it was called summerfield suites and loved it, however, our recent stay was TERRIBLE.
We checked in to the two bed trio suite (1 king bed & two queen beds) on Dec 21 for our week stay. We slept in the king bed in one room and our 2 kids in the queen beds in the other room. In the room with the two queen beds, we noticed the ceiling was patched up with star sticker next to it and the bed directly underneath was a much older and harder than the other bed in the room but thought nothing of it.
**First issue - both rooms leaked (pictures of both rooms below)
On the first night my daughter (sleeping in the older/ harder bed) had a nightmare, so I ended up in the bed with her, at about 4am I heard a sound which turned out to be a ceiling leak directly onto my sleeping daughter. So, I took her into our bed in the other room and heard another leak near the window, there was a hole above the window sill. At this point we had enough and called front desk to advise them of the situation.We were advised there were no more trios (1 king/2 queens) available, but they could offer us a suite with 1 king & 1 queen bed. This did not suit us, so we decided to stay in the leaky room until the next day. By the morning, a chunk of the ceiling plaster had fallen on the bed where my daughter had slept.
We believe that they knew about the potential problem but placed us in the room anyway. In the first leaky room (2 queen beds), there was a star sticker and a large plaster patch on the ceiling, and an old hard mattress under the leak. In the other leaky room (king bed), the two holes in the plaster where the leak came from were large and unmistakable.
Although we got assistance with our luggage when changing rooms and although we did not get charged for the night, it wasn't sufficient compensation after losing sleep, repacking and moving - our day was ruined due to lack of sleep.
**Second issue - the bites (picture below)
On Dec 26th my son had several bites on his inner thighs, which had the characteristics bed bugs. After advising the front desk, we were told they had never had a case of bed bugs but just in case, they moved us into another room for the night (without our luggage) - again, a room with 1 king & 1 queen bed was available, but we took it anyway.
The next day, we had to pack everything up again and move our things into another room. When we checked out on Dec 28, we were told the room had been inspected by a pest control company and no bed bugs were found. We were relieved to hear this, but still have our doubts as the bites had all the characteristics of those we researched on the internet.
- Also Known As:
- Hyatt Summerfield Suites Belmont/Redwood Shores Hotel
- Hyatt Summerfield Suites Belmont/Redwood Shores Hotel Belmont
- Hyatt Summerfield Suites Belmont
- Summerfield Suites Belmont
- Hyatt Belmont Redwood Shores
- Summerfield Suites Belmont Ca
- Hyatt Belmont
- Belmont Hyatt
- Belmont Summerfield Suites
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