They kept no record of my stay. I can not get my rewards for it. They posted a hold of over $300 on my card that has been there for days now, after they charged the $100 for the room. The staff was rude, including the manager who kept bossing around the girl at the desk. They tried to charge me a pet fee for a service animal, but came out to my car to tell me she took it off, but they were still putting me in a pet on the bottom floor instead of a suite like I wanted, which I think is still considered discrimination because service animals are supposed to be granted access everywhere, even restaurants. The room was decent sized but poor remodel quality, a common theme in the four different cities I stayed in. They also didn't offer shampoo and lotion, etc. because they have dispensers on the walls.
- Official Description (provided by the hotel):
- Property is conveniently located on interstate 5 20 miles west of downtown Bakersfield,5 miles north of hwy 58 junction in buttonwillow esay exit #253 Stockdale hwy we free wiFi,continental breakfast,hi defenision cable line up ... more less
- Reservation Options:
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- Also Known As:
- Best Western Heritage Hotel Bakersfield
- Best Western Bakersfield
- Bakersfield Best Western