This is my second stay at this property in 6 months and this time I was upgraded to a suite. The person who checked me in, Sara, was the only positive experience I had while staying at the property. When I walked into the suite, I felt like I walked back in time. All the furniture, except the TV's, were from the 60's and 70's. No desk for a business traveler, only a round dining room table with 4 chairs. The chairs were definitely dated and very uncomfortable. The finish on the dining room table was peeling, yuck!
As a Platinum Elite member, I has access to the Concierge Lounge. They served Sushi and Fried Won Tons. I cannot comment on the Sushi, since I am allergic to seafood. In regards to the Fried Won Ton, they were cold, hard and tasteless. They had carrots and celery on a separate plate and it looked like they were just thrown onto the plate, no presentation. In my opinion, it looked like the bare minimum was provided in the Lounge.
In addition, I had an issue with one of the TV's in the room. Just before going to bed, I turned on the TV in the bedroom (I had the one in the living room on to watch the Monday night football game on ESPN). The TV in the bedroom was directly behind the TV in the living room, only separated by a wall. The TV in the bedroom didn't get ESPN and the picture quality on other stations was poor. I called around 8:45 PM and requested service. The operator said he would be right up. 30 minutes later, no one had showed up and I called the operator again. Again, she said he would be right up and then I asked if she could check with him. She did and she stated that he was with a guest and would come up after he finished with the guest. I thanked her for checking with him and then told her that if he wasn't at my room by 9:30 PM, not to bother that I would be going to bed because I had an early appointment in the morning.
At 9:30 PM, I put the DO NOT DISTURB sign on my door. At 9:35 PM, there was a knock on my door. I was in bed and did not answer the door. A minute later, again there was a knock on the door. Another minute passed and another knock on the door. I was now very upset that whoever was at my door ignored the DO NOT DISTURB sign. I opened the door and it was the technician. He is holding television repair parts in his hands and I asked him very nicely, "Can you read?" There is a DO NOT DISTURB sign on the door, what does that mean to you? I told him that I was not interested in getting the TV fixed now and closed the door.
This is a really big deal to me because the technician did not respect my request for privacy. Now this could have been handled differently by the technician or by training by the hotel. When the technician arrived at the door and saw the DO NOT DISTURB sign on the door, he should have called the operator who dispatched him. The operator would have told him that I specifically asked not to be disturbed after 9:30 or asked if she call my room. The operator could have told me the technician is outside my door and did I still require service? I might have said yes if it was handled that way. Unfortunately, the technician kept knocking at my door until I had to get out of bed and tell him no.
Since I was up, I decided to write a not too nice email to Marriott corporate. They responded with an apology and said a manager would contact me in the morning. In the morning, a front desk clerk called me with an apology, not a manager. That did not go over very well with me. A manager, the General Manager of the property, did contact me via email the following afternoon.
The General Manager did state that they will be going through a renovation next year. If a traveler wants to stay here, you may want to wait until the renovation is complete. This property should retire worn out furniture NOW, instead of waiting until next year.
As you can see, not a very good experience. I will be returning to Bakersfield later this month. I can assure you that I will be staying at a different hotel. Stay tuned for that review.
- Official Description (provided by the hotel):
- The Bakersfield Marriott at the Convention Center is located in the heart of beautiful downtown Bakersfield. Unique amongst hotels in Bakersfield, we are a full-service Bakersfield convention center hotel that is connected to the Rabobank Arena, Theatre & Convention Center complex. Featuring eight meeting rooms and 9,136 sq ft of total meeting space, our Bakersfield, CA hotel is ideal for meetings, training, and conferences. Enjoy our hotel's high-tech guest rooms and suites featuring 32" HD TVs, high-speed wireless internet access, luxurious bedding package and luxurious amenities. Concierge level rooms and suites offer an added level of sophistication unrivaled by other Bakersfield hotels. After work, guests can enjoy the endless options for shopping, dining, or simply enjoy an evening at our hotel's restaurant - The Nines, featuring fresh, American cuisine in a contemporary, upscale setting. Stay in the heart of it all at the luxuriously appointed Bakersfield Marriott at the Convention Center. ... more less
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- Also Known As:
- Bakersfield Marriott At The Hotel Bakersfield
- Bakersfield Marriott At Hotel
- Holiday Inn Bakersfield
- Bakersfield Holiday Inn