I live in town but booked a room here as a surprise for my husband for our 12th anniversary. Brooke at the front desk checked me in around 11/12 and I went to the room to set it up. Remote controlled candles, our personal bedding, an ipod dock with a tablet connected, and much more. When I left, I put the "do not disturb" sign on my door. We showed up around 10pm to take my husband to our room. Right away I knew something was wrong cuz the do not disturb sign was gone. Next, our keys didn't work. Went down to the desk and was given a hard key for the actual door. Go back to the room only to get yelled at by people inside OUR room! Brooke gave my room WITH ALL MY STUFF IN IT to other people! The new desk clerk, Nick,had to escort me into MY room to gather my now USED BEDDING off the "USED" bed, my clothing, my USED candles, my electronics and the guy was sitting ON MY PILLOW! To say this was horrible is an understatement. Nick was great in handling the matter, the manager Kenneth Park however, not so great. I went the next day TWICE to speak with him. He was called, tools I was wanting to talk to him but he says he isn't coming in til Monday. I'm sorry but, this wasn't a small mistake. It was a HUGE mistake an I feel he should have made the trip to come talk to me. BAD EXPERIENCE and the hotel isn't that nice. Stay at the Days Inn next door, way better.
- Official Description (provided by the hotel):
- We strive to provide comfortable and relaxing accommodations, exceptional guest service, and thoughtful amenities that will satisfy the needs of today's leisure or business traveler. Our all-suite limited-service property features rooms with a single king bed, two double beds, Jacuzzi spa suites, and a fully-equipped apartment suite. With standard in-room amenities like a mini-fridge, microwave, sofabed, and free Wi-Fi, you will find a great combination of quality, outstanding service, and value at Ramada Limited Bakersfield North. ... more less
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- Also Known As:
- Ramada Suites Bakersfield Hotel Bakersfield
- Ramada Bakersfield
- Bakersfield Ramada