“Mr. Marriott should be proud”
Stayed here this past weekend for the AYSO Section Playoffs. The public areas and lobby were very nice, the rooms were ok, nothing great. The service is what sets this Courtyard apart from any other hotel of this class that I have stayed at. The staff was incredibly accommodating especially given the chaos and rowdiness of the soccer teams that were there. The front office staff was always smiling and more than willing to help us find anything we needed in town or on property. The Bistro was, as expected, a bit pricey, but the food was pretty good. The Bistro staff went way above and beyond. On our last night there, we bought In N Out and also brought in our own alcohol. Being that I work in hotels and have a bachelor's in hotel management, I know that most hotels will tell you to leave the lobby if you want to do that and go back to your room. The staff here embraced our byob and food decision. We did not ask, but they brought us ice buckets for our beers and made sure we were taken care of. They even had one member of the staff going around to our tables and such making sure our bottles were open and were clearing our "dishes" without us saying anything. For this class of hotel, this is unheard of!! We were all incredibly impressed!! The next morning one of the people we were traveling with woke up at 430am with a migraine and asked the front office for Excedrin. They did not have any, but that did not stop the front desk agent. She offered to go to a local store and purchase some right away! That offer was declined and the front desk agent then offered to check her purse to see if she had any. She found some and without any hesitation gave some to the person with the migraine.
Mr. Marriott should be very proud of the staff at this property. They truly embody the meaning of hospitality and made our stay in Bakersfield a very memorable one.
The only reason I am not giving this property 5 stars is because of the rooms being rather "cheesy" and the pillows being flat. Other than that, this is an excellent property and if you are in Bakersfield, you should definitely stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 28, 2013
Thank you so much Kendall for your kind words. Our staff truly loves their job and wants to please. I'm glad you enjoyed your stay, and we welcome you back again next year during your soccer tournament.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.