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“Nice find to get off the highway. Good beds” 4 of 5 stars
Review of BEST WESTERN Crystal Palace Inn & Suites

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BEST WESTERN Crystal Palace Inn & Suites
2.5 of 5 Hotel   |   2620 Buck Owens Boulevard, Bakersfield, CA 93308   |  
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Ranked #20 of 57 Hotels in Bakersfield
San Diego County
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Nice find to get off the highway. Good beds”
4 of 5 stars Reviewed December 7, 2009

Quiet room with comfortable beds. Nothing fancy, but the staff was friendly, room service was prompt, food was good. We needed to get off the freeway, and this just sort of came up in our gps search for local lodging. It's right next door to the Crystal Palace (we didn't go), but no noise.

The bathroom showed a little bit of wear, but this place is generally well kept.

Breakfast is free in the adjacent restaurant. Sort of a Denny's type knock off. It's okay, but nothing special. Service was fine there, but not wonderful.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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391 reviews from our community

Traveler rating
    93
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    53
    46
See reviews for
114
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
dixon,ca
1 review
1 of 5 stars Reviewed November 9, 2009

Our stay was O.K. until we had a run - in with the server from HELL Chris, who I found out is the general manager of the restaurant. She yelled at my husband when he ordered a drink (she didn't ak what we wanted when taking our food order). She was so rude. She also snapped at her colleague who was there to help her! So sad that in such a bad economy people are still acting as if they are not disposable! She made our stay a complete flop! Will not return!

  • Stayed November 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 30, 2009

great hot breakfast, big room, pet freindly, friendly staff 24/7, we really enjoyed our 3 night stay with this hotel.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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california
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2009

We had stayed at this BW about five years ago. We liked it then.
We needed a room for one night again this time, so we thought of this BW, after staying at great BWs in Torrey and Springdale, both in Utah.
As we were given the keys to our room, we had to pass a loaded cart of dirty laundry 2 doors away from our room, at 6:30 pm. The room was very close to the laundry and the garbage dump (where the door was wide open with all the garbage smelling). There was garbage in the parking lot and cigrette butts all over on the south side of this hotel.
When we entered the room, the room smelled terrible - no idea what was there.
Here are a few more items:
1. The shower curtain in the tub was the cheapest I have ever seen, about 1/2 inch in the tub. As such all the water was coming in the toilet.
2. The exhaust fan had no power - when we came out after the shower the mirror was fully fogged in.
3. The hooks for hanging the clothes were at 7 feet, difficult to reach.
4. The soap dispenser for the bath soap had very little soap coming out - had a hard time taking shower.
5. Toilet paper holder was on rear wall - what a place to put one ?
6. I wanted to charge my cell phone - but no extra outlet.
We should have known that the property has really gone down in all these years. This was one of the worst BW we have ever stayed. By the way the front desk called and we explained all this to them - no result or action.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Durham, England
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed April 22, 2009

Apart from the rude staff in the bar we couldn't fault this place. We found the room cool and clean. Powerful shower, fridge, coffee machine, ironing board and lots of TV stations in room. As mentioned in the title we loved the huge pool and seperate spa, lots of loungers and mountains of towels piled around. Must just mention how polite and helpful the reception staff were.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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previse
Top Contributor
133 reviews 133 reviews
43 hotel reviews
Reviews in 74 cities Reviews in 74 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 16, 2009

Helpful, friendly staff. Attractive, comfortable, spotlessly clean room. Excellent internet access, and the cost was lower than I’d expect for such a nice room.

The attached restaurant is an ok, dehydrated potatoes and gravy kind of place. We did not take advantage of the complimentary breakfast, but it would probably suit most people: “Two eggs, bacon or sausage, hash browns and toast, Coffee or Tea – no substitutions, no duplications.”

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 12, 2009

I would strongly recommend NOT staying here. The place is a dump - rooms smell, TVs don't work very well and the place is generally old, noisy, and dirty. Staff are pretty rude and unwelcoming. The restaurant is terrible too!

  • Stayed February 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Crystal Palace Inn & Suites

Address: 2620 Buck Owens Boulevard, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 57 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crystal Palace Inn & Suites 2.5*
Number of rooms: 195
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Also Known As:
Best Western Crystal Palace Hotel Bakersfield
Best Western Bakersfield
Bakersfield Best Western

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