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“Disapointed in Best Western” 3 of 5 stars
Review of BEST WESTERN Crystal Palace Inn & Suites

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BEST WESTERN Crystal Palace Inn & Suites
2.5 of 5 Hotel   |   2620 Buck Owens Boulevard, Bakersfield, CA 93308   |  
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Ranked #20 of 57 Hotels in Bakersfield
Poulsbo, United States
1 review
“Disapointed in Best Western”
3 of 5 stars Reviewed August 1, 2014

Dirty floors, Remote didn't work properly, hairdryer broken did not work, ask for another one never got it.At check-out I stood in line for a long time befor I was acknowledged. Only one person in front of me.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
    88
    105
    79
    48
    41
See reviews for
109
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21
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

Stayed on a Monday night. Went to Bakersfield for student/parent college orientation. Usually stay at Best Western's when I travel. The Best Western Crystal Palace is conveniently located off of the 99 highway and and close to my destination. The hotel was quiet and beds very comfortable.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modesto, United States
1 review
3 of 5 stars Reviewed July 29, 2014

It was clean and quite and did come with hot breakfast. The staff not so friendly and couldn't fix any of our problems such as logging onto the internet. We were there for business so this was a huge problem for us. Never could use their wifi.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Grande, Arizona
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 24, 2014

We had a room on the 2nd floor with a view of the pool. We stayed here for 2 and half days because of the kids and grandkids and the pool area was utilized extensively. The hotel staff was always very professional and friendly even though we did keep asking for more towels all the time. They were still friendly about it. The kids took us to the Crystal Palace restaurant for dinner that evening of which I would not (NOT) recommend going.

Room Tip: Our room on the 2nd floor with a view of the pool (excellent)
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Maryland
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 19, 2014

This property is very old and , in my mind, should no longer have the BW brand. We have come to expect less than great at the BW properties and try to stay int "Plus" properties only. After this stay, we will not be coming back to anything less than Plus. Everything about this place, most importantly the room, failed to meet the very low standards they set for themselves. Avoid this property, there are other choices in town.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 19, 2014

The staff is always friendly and helpful and the breakfast is great. I enjoy the pool and Jacuzzi with plenty of towels. The bed has great bedding with lots of pillows that is a plus....... I would recommend this place to anyone coming to Bakersfield.........

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

Older Best Western. Room had a few leaks in washroom (some water damage in ceiling in grout of shower. Not an abundance of towels. Bathmat? Only 1 small roll of toilet paper. Housekeeping needs to be much more attentive. Our stay was good and front desk staff accommodating. Second floor of wings have stairs and NO elevator. Asked to be placed on first floor; no rooms.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Crystal Palace Inn & Suites

Address: 2620 Buck Owens Boulevard, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 57 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crystal Palace Inn & Suites 2.5*
Number of rooms: 195
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Also Known As:
Best Western Crystal Palace Hotel Bakersfield
Best Western Bakersfield
Bakersfield Best Western

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