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“Was Probably Really Nice When New ...” 3 of 5 stars
Review of BEST WESTERN Crystal Palace Inn & Suites

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BEST WESTERN Crystal Palace Inn & Suites
2.5 of 5 Hotel   |   2620 Buck Owens Boulevard, Bakersfield, CA 93308   |  
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Ranked #20 of 57 Hotels in Bakersfield
Copperhill, Tennessee
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
63 helpful votes 63 helpful votes
“Was Probably Really Nice When New ...”
3 of 5 stars Reviewed July 7, 2013

Pros: The grounds here are very pretty & appear to be kept up well. The private balcony was my favorite part of the room, overlooking the gazebo & pool. The bed was comfortable & had nice, soft sheets. Cons: Unpleasant smell in room, & sometimes a sewer-type smell at bottom of outside stairs. Small toilet. (Glad I'm not a big person.) No elevator. The breakfast is definitely more than what you get at most hotels, but missing quality.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
    88
    105
    79
    48
    41
See reviews for
109
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Portland, Oregon, Usa
1 review
3 of 5 stars Reviewed June 27, 2013

When we first arrived, there was broken car glass in the parking lot - a bit disconcerting! It was simply moved to the curb away from the parking area, but not removed. The pool wasn't very clean, with bugs and leaves floating in the water, but it was a nice pool and hot tub. We really appreciated and enjoyed the daily breakfast that was available at the restaurant.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Oakley, California, Usa
1 review
3 of 5 stars Reviewed June 26, 2013

The hotel is old and in need of repair. When you walk into the room there is a heavy musty smell, needs paint, and is poorly lit. The bathroom door has rot spots on the bottom and rusty hinges. Any traffic "hallway/service road" is loud. But overall the room is clean, but feels unclean. The pool and Spa are good and well kept, The free breakfast is from a menu and served by waitress, food quality was good.
Before leaving on our trip we were thinking of returning to this hotel on our return from Vegas, But after the stay we decided not to. Instead we stayed at the comfort inn around the corner.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Las Vegas, Nevada, Usa
1 review
4 of 5 stars Reviewed June 19, 2013


This was the only room I saw with a crooked entry door. Tapering gaps at top and side. Room was fine until I took a shower. There was no outer curtain,. the soap dispenser was empty. The tub didn't drain properly. Very difficult to adjust temperature. The good news was that a paper gift type bag with some semi important items that I forgot to take when I left my room three days earlier, was being held for me when I checked in for the current stay,

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Lancaster, California
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 19, 2013

Unimpressed! The screen was coming off the window - readily visible from the parking lot; the shower was abysmal - couldn't adjust the water temperature and the pressure through the showerhead was less than adequate. Asked for additional towels and was brought one. Highly doubtful that we will ever stay here again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 12, 2013

This best western is in dire need of a huge overhaul. The grounds are nice, the pool is good sized, but the rooms and interior are extremely outdated and old. The staff is courteous and friendly, the neighboring restaurant is average with a simple but tasty menu. The price was not out of line for an average hotel. I would stay again if ever in Bakersfield.

Room Tip: I was near the pool which was quiet even with the activity from other guests.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 9, 2013 via mobile

Lets first start off that we stayed here yesterday a 107 degree day. We walked in our room and the room was at least 100 and AC broken. We asked to switch rooms and so that's what they did to another room with poor AC unit. At least it worked a little bit. Today as we were packing up our stuff there was a huge roach in the room and so I put it in the toilet as it was wiggling around. My husband was fed up with this hotel by this point and scooped the roach up from the toilet in a bag and walked it down to the office. They gave us 30 % off of our night stay. Breakfast was the only positive about this hotel. We will never stay at this hotel again.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Crystal Palace Inn & Suites

Address: 2620 Buck Owens Boulevard, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 57 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crystal Palace Inn & Suites 2.5*
Number of rooms: 195
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Also Known As:
Best Western Crystal Palace Hotel Bakersfield
Best Western Bakersfield
Bakersfield Best Western

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