I don't like to write negative reviews, but I feel obligated to provide a report about what I saw.
I found the room to be clean and comfortable. My bed was comfortable and I slept well. The grounds were beautiful, immaculately maintained. There's also a nice swimming pool in the courtyard. Normally, the facility would be good enough for me to say that I would gladly stay here again.
Two major problems were encountered during my stay: security and cleanliness in the restaurant that provided the "free" breakfast.
The area around the motel does not appear to be safe. I visited the nearby businesses on foot and felt uneasy. The uneasiness was confirmed when at check out, a woman reported to the front desk that two men had tried to break into her room while she was in it. I also noted individuals on the premises that did not appear to have any reason to be there. The motel appears to need a uniformed security person to patrol the grounds even if it means charging guests more for a room.
The other problem was a cockroach that walked across the counter while I was dining.
The staff response to the report of the woman and my report about the cockroach was inadequate.
I have notified Best Western of my experience. Whether I stay at this facility again will depend upon the response of the management, including upgrade of security.
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- Also Known As:
- Best Western Crystal Palace Hotel Bakersfield
- Best Western Bakersfield
- Bakersfield Best Western