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“Thought I was checking into a Palace” 5 of 5 stars
Review of Holiday Inn Express & Suites Bakersfield Central

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Holiday Inn Express & Suites Bakersfield Central
3.0 of 5 Hotel   |   3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)   |  
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Ranked #6 of 57 hotels in Bakersfield
Santa Rosa, California
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Thought I was checking into a Palace”
5 of 5 stars Reviewed March 21, 2013

One of the nicest Holiday Inn Expresses I have ever stayed at. I checked in after a following my moving truck from Las Vegas to Santa Rosa. Told the Hotel Staff I has a 26ft truck, and he arranged a parking spot and gave us a room with a view of the parking spot. The Standard room was a well appointed mini suite. The comfort and warmth of the room decor was inviting. The lobby was appointed with crystal chandeliers, marble flooring and grand staircase. The elevator was a little slow, but have found that the case with most of this class of hotel. The free breakfast was a little better than average. The rooms were well insulated for sound.

Room Tip: Stay on the front side, as the back side faces Hwy 99
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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129 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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1 review
3 of 5 stars Reviewed March 10, 2013 via mobile

If you are looking for a hotel with polite staff and a clean look its ideal. If you want undisturbed sleep try else where. It's very noisy on the highway side. Not too much sleep was had by me or the 9 other guests travelling with me. Those who had a room on the "quiet" side had a marginally better nights sleep. Kal is very accommodating and friendly.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, July 16, 2013
Dear Paul F,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2013

While on a last minute business trip with no hotel reservations, my two co-workers and I found most Bakersfield hotels completely booked due to some large sporting events going on in the city. We had a difficult time finding a hotel with 3 vacancies. After making many phone calls to various hotels, we hit on the Holiday Inn Express on Buck Owens Blvd. Kal, the General Manager, was manning the front desk at the time and answered the phone. He didn't have any regular rooms available but after hearing our dilemma, he kindly offered 3 upgraded rooms at a price that was just a little more then our company's per diem prices. When we arrived, Kal and his staff were very friendly and welcoming and we were checked in very quickly, The hotel seemed full of guests so we were even more grateful that Kal accommodated us so graciously, and the rooms turned out to be totally worth paying a bit more than our per diem allowed. The beds were a bit hard.... but in my case, the jacuzzi in the room MORE than made up that! :)

The complimentary breakfast in the morning was perfect; waffles, eggs, sausage, yogurt, fruit, and more! - a great way to start our workday off right.

I will definitely stay here again the next time I'm in Bakersfield! Thank you again to Kal, Harvey, and the rest of the staff!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2013

I stay at Holiday Inn properties all the time as its my hotel brand of choice and typically clean, quiet and consistent. Originally wanted to check into the HI across the road on Marriott drive, but they were out of double queen rooms due to a tournament group in town. Instead, we turned around and went to this Buck Owens drive location.

Not on a very nice street and parking wasn't as ample as most HI properties....walk into lobby and notice a cheesy looking spiral staircase flanking the lobby, looks a bit much for this place. Two men standing at check in desk with glazed looks on their face...not very amiable expressions, but we got a room anyway and headed upstairs for the nite.

The room was quiet as promised, though stepping into the hallway, sounds reverberated in all directions and the sound of the freeway was quite loud and coming from the opposite side of the hotel. I can see why so many guests complain about being placed on the highway side of this hotel. The bathroom floor was appalling with hair collected into the wall corners and tub. The variable shower settings and jet sprays were highly underwhelming. I'm not usually one for body jet showers, but opted to give them a try this time. What ensued was water spraying out in all directions from the base of the jet. Had there been no shower curtain in place, a puddle would have resulted on the floor.

Beds were comfortable and pillows were fine. Breakfast in the dining room was good as always...but this hotel is not one I'd stay at again. It is not as updated or "clean" feeling as other Holiday Inn properties, to me at least. I suggest you check out the Marriott drive Holiday Inn around the corner, behind the Black Angus.

Room Tip: Ask for something away from the freeway side. Facing Buck Owens drive is fine. Our room was on the f...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, March 20, 2013
Dear sydra,

I appreciate that you took the time to review our property. It is good to know that you found our bedroom accommodations to be comfortable enough for your stay. However, I apologize that the parking condition was not at par with your expectation and the noise levels inconvenienced you. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, North Dakota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 21, 2013

The hotel itself was fine; it's clean, and the service was great. However, I felt that it is not in the best part of town......I am a female and was traveling alone, and I felt like I shouldn't leave the hotel at night. Maybe that was just my own paranoia, but I travel quite frequently by myself and have never hesitated to walk to nearby attractions. Also, it is not nearby any kind of entertainment (aside from a strip club). No shopping, no good restaurants, etc.

Room Tip: Choose a room that faces Buck Owens BLVD, not the freeway. The freeway side is quite noisy.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, August 15, 2013
Dear nd_girl58701,

Thank you for your candid feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We regret your stay was negative impacted by our location. We hope this will not deter you from staying with us again.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 30, 2012 via mobile

I stay in Bakersfield every few months on business and this is the best place I have found, quiet, close to restaurants and hotel is immaculately kept, the owner is almost always around and he and all his staff is very attentive to any needs...

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Neots, United Kingdom
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 11, 2012

We were using our Priority Club points to pay for our night's stay - I hope this wasn't the reason for the unfriendly attitude of the man on reception on our arrival and departure. The reception lobby is very impressive with a curved double staircase - it's a pity the welcome didn't live up to it.

Our room was spacious, clean and comfortable (great beds). There was a modern multi-nozzle shower in the bathroom, but the temperature control was faulty. Good choice of hot and cold breakfast items.

There's a patio and a small unheated pool at the rear of the hotel - this would have been a very pleasant place to swim and relax if the noise from the adjacent freeway hadn't been so loud that we couldn't hear each other's conversation.

This hotel is OK, but I can't really say much more.

Room Tip: Ask for a room at the front of the hotel to avoid freeway noise.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Bakersfield Central

Also Known As:
Holiday Inn Express And Suites Bakersfield Central
Holiday Inn Express & Suites Bakersfield Central Hotel
Holiday Inn Express & Suites Bakersfield Central Hotel Bakersfield
Wyndham Bakersfield
Bakersfield Wyndham
Address: 3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Bakersfield
#10 Family Hotel in Bakersfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Bakersfield Central 3*
Official Description (provided by the hotel):
Welcome to the brand new Legacy Suites Hotel Bakersfield, CA. Offering 90 all suite accommodations featuring 37" plasma TVs, complimentary wired and wireless T1 internet access in all rooms. At the end of a long day relax in our full body massage showers, standard in all guest rooms. ... more   less 
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