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“Just, meh.” 2 of 5 stars
Review of Holiday Inn Express & Suites Bakersfield Central

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Holiday Inn Express & Suites Bakersfield Central
3.0 of 5 Hotel   |   3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)   |  
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Ranked #6 of 57 hotels in Bakersfield
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Just, meh.”
2 of 5 stars Reviewed March 2, 2013

I stay at Holiday Inn properties all the time as its my hotel brand of choice and typically clean, quiet and consistent. Originally wanted to check into the HI across the road on Marriott drive, but they were out of double queen rooms due to a tournament group in town. Instead, we turned around and went to this Buck Owens drive location.

Not on a very nice street and parking wasn't as ample as most HI properties....walk into lobby and notice a cheesy looking spiral staircase flanking the lobby, looks a bit much for this place. Two men standing at check in desk with glazed looks on their face...not very amiable expressions, but we got a room anyway and headed upstairs for the nite.

The room was quiet as promised, though stepping into the hallway, sounds reverberated in all directions and the sound of the freeway was quite loud and coming from the opposite side of the hotel. I can see why so many guests complain about being placed on the highway side of this hotel. The bathroom floor was appalling with hair collected into the wall corners and tub. The variable shower settings and jet sprays were highly underwhelming. I'm not usually one for body jet showers, but opted to give them a try this time. What ensued was water spraying out in all directions from the base of the jet. Had there been no shower curtain in place, a puddle would have resulted on the floor.

Beds were comfortable and pillows were fine. Breakfast in the dining room was good as always...but this hotel is not one I'd stay at again. It is not as updated or "clean" feeling as other Holiday Inn properties, to me at least. I suggest you check out the Marriott drive Holiday Inn around the corner, behind the Black Angus.

Room Tip: Ask for something away from the freeway side. Facing Buck Owens drive is fine. Our room was on the f...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, March 20, 2013
Dear sydra,

I appreciate that you took the time to review our property. It is good to know that you found our bedroom accommodations to be comfortable enough for your stay. However, I apologize that the parking condition was not at par with your expectation and the noise levels inconvenienced you. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 people have reviewed this hotel

Traveler rating
    90
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    5
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Minot, North Dakota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 21, 2013

The hotel itself was fine; it's clean, and the service was great. However, I felt that it is not in the best part of town......I am a female and was traveling alone, and I felt like I shouldn't leave the hotel at night. Maybe that was just my own paranoia, but I travel quite frequently by myself and have never hesitated to walk to nearby attractions. Also, it is not nearby any kind of entertainment (aside from a strip club). No shopping, no good restaurants, etc.

Room Tip: Choose a room that faces Buck Owens BLVD, not the freeway. The freeway side is quite noisy.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, August 15, 2013
Dear nd_girl58701,

Thank you for your candid feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We regret your stay was negative impacted by our location. We hope this will not deter you from staying with us again.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 30, 2012 via mobile

I stay in Bakersfield every few months on business and this is the best place I have found, quiet, close to restaurants and hotel is immaculately kept, the owner is almost always around and he and all his staff is very attentive to any needs...

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Neots, United Kingdom
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
Reviews in 45 cities Reviews in 45 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 11, 2012

We were using our Priority Club points to pay for our night's stay - I hope this wasn't the reason for the unfriendly attitude of the man on reception on our arrival and departure. The reception lobby is very impressive with a curved double staircase - it's a pity the welcome didn't live up to it.

Our room was spacious, clean and comfortable (great beds). There was a modern multi-nozzle shower in the bathroom, but the temperature control was faulty. Good choice of hot and cold breakfast items.

There's a patio and a small unheated pool at the rear of the hotel - this would have been a very pleasant place to swim and relax if the noise from the adjacent freeway hadn't been so loud that we couldn't hear each other's conversation.

This hotel is OK, but I can't really say much more.

Room Tip: Ask for a room at the front of the hotel to avoid freeway noise.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Top Contributor
88 reviews 88 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 3, 2012

A comfortable little hotel with great-looking, nicely appointed rooms. When we checked in, the gentleman at the front desk noticed that our car had a fully loaded luggage rack an offered to let us park outside the front door in the porte cochère. We took most stuff inside but enjoyed the piece of mind.

The shower console was fancier than I have seen in even 5-star properties. It has four jets, a shower head, and a temperature dial that was malfunctioning during our visit.

Yes, the 99 Freeway was a little loud but not bad enough to interfere with sleep - think airport hotel without the airport.

One other point to keep in mind is what the hotel calls a suite is not a suite at all. They consider a suite an oversized hotel room with sink, fridge and microwave. If you are traveling with family an need privacy, get two rooms.

Room Tip: The first floor has a poorly designed layout as some rooms exist on the 1st Floor near the ice machi...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2012

A problem with our priority rewards reservation was resolved between central reservations and hotel management. The facility is beautifuly, very clean, and very comfortable. Thanks especially to Cal and housekeeper, Vasquez, for their attention and great service. We will stay again.
Jon and Donna

Room Tip: We enjoyed our King bed suite on the Buck Owens Street side.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 17, 2012

We stayed for one night on the way to San Francisco. We pre booked a 2 room suite as we were a family of 4 with 2 teenage girls. The room was reasonably comfortable but we found it odd that separating the rooms were clear glass double French doors, which offered absolutely no privacy, at least some coverings would have been useful. Not enough towels in the room for the 4 of us and we had to ring reception to get some more. Bathroom light was faulty which made it difficult to use at night. Worst of all was the traffic noise. I had read about this in other reviews and I thought it might not be a problem, but let me tell you if you have a room at the rear of the hotel above the first floor, it literally overlooks a major freeway with non stop traffic noise all night (lots of loud trucks). I'm a light sleeper and hardly slept all night ! The windows were closed but it hardly made any difference. The only bright spot of our stay was that the variety of the breakfast provided was reasonably good.

Room Tip: Avoid rooms at the rear of the hotel as they overlook a major freeway and the traffic noise will aff...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Bakersfield Central

Address: 3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bakersfield
#8 Family Hotel in Bakersfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Bakersfield Central 3*
Official Description (provided by the hotel):
Welcome to the brand new Legacy Suites Hotel Bakersfield, CA. Offering 90 all suite accommodations featuring 37" plasma TVs, complimentary wired and wireless T1 internet access in all rooms. At the end of a long day relax in our full body massage showers, standard in all guest rooms. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Bakersfield Central Hotel Bakersfield
Holiday Inn Express And Suites Bakersfield Central
Wyndham Bakersfield
Bakersfield Wyndham

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