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“Comfortable, friendly staff, excellent problem solving” 5 of 5 stars
Review of Holiday Inn Express & Suites Bakersfield Central

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Holiday Inn Express & Suites Bakersfield Central
3.0 of 5 Hotel   |   3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)   |  
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Ranked #6 of 57 hotels in Bakersfield
Palm Springs, California
1 review
1 helpful vote 1 helpful vote
“Comfortable, friendly staff, excellent problem solving”
5 of 5 stars Reviewed October 26, 2012

A problem with our priority rewards reservation was resolved between central reservations and hotel management. The facility is beautifuly, very clean, and very comfortable. Thanks especially to Cal and housekeeper, Vasquez, for their attention and great service. We will stay again.
Jon and Donna

Room Tip: We enjoyed our King bed suite on the Buck Owens Street side.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 people have reviewed this hotel

Traveler rating
    84
    33
    12
    5
    6
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28
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Melbourne, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 17, 2012

We stayed for one night on the way to San Francisco. We pre booked a 2 room suite as we were a family of 4 with 2 teenage girls. The room was reasonably comfortable but we found it odd that separating the rooms were clear glass double French doors, which offered absolutely no privacy, at least some coverings would have been useful. Not enough towels in the room for the 4 of us and we had to ring reception to get some more. Bathroom light was faulty which made it difficult to use at night. Worst of all was the traffic noise. I had read about this in other reviews and I thought it might not be a problem, but let me tell you if you have a room at the rear of the hotel above the first floor, it literally overlooks a major freeway with non stop traffic noise all night (lots of loud trucks). I'm a light sleeper and hardly slept all night ! The windows were closed but it hardly made any difference. The only bright spot of our stay was that the variety of the breakfast provided was reasonably good.

Room Tip: Avoid rooms at the rear of the hotel as they overlook a major freeway and the traffic noise will aff...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2012

We were in town for a week-end gymnastic tournament so we got the family suite & the room was amazing. It was SO clean especially the carpets, no socks needed. The carpets actually appeared to have recently been cleaned. The beds were so cozy & comfortable, we slept great & felt so refreshed in the morning. In the morning they had the most amazing self serve breakfast I have ever had: scrambles eggs, sausage, breakfast burritos, 4 kinds of cereals, an assortment of danishes, hot cinnamon rolls, assorted oatmeal, english muffins, bagels, toast w/butter, peanut butter & jellies, hard boiled eggs, yogurt, milk chocolate milk, apple juice, oj, tea & coffee. This is a huge plys in my book when you are traveling with children. The hot food was always kept hot & tasted like it was just cooked. We used the fitness room which very impressive for a hotel. It was fresh, clean & everything worked great. I must say that the best part was the hotel staff. They were so warm & welcoming from the second we set foot in the lobby, which was by the way was so beautiful, until we checked out. We actually didn't want to leave, they treated us like friends and not just as hotel guests. We plan on making this the only hotel we stay at when we are in Bakersfield. 5 Stars all the way!

Room Tip: The family suite is a great option for families of 4 or more.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alaska
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 16, 2012

I stayed here last night and was wowed by the suite I was given at a reduced rate. The hotel is beuatiful, clean, well maintained, etc. The room was huge (for one). Quite franjly, it was one of the nicest rooms I've stayed in and I have stayed in many 4 and 5 star hotels. Granted the services were limited, but the hotel and room lovely!!

Room Tip: Get a king suite-you won't be sorry-i asked for and got a quiet room
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reno, Nevada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 7, 2012

Worst Hotel ever! I can't believe that this hotel is allowed to stay in business! I stayed here for business and right from the start I had a horrible reception with the front desk Manager. His name was Kal. I couldn't understand a word he was saying and it looked like he was intoxicated. I told him that I couldn't understand him and he rolled his eye's like it was my fault! that right there made me feel like walking out and finding another hotel, but I was tired and it was almost 1:00 a.m, so I decided to just get my key to my room and end this awkward situation that I was experiencing. I went to my room and was about to take a shower when I saw thick clumps of hair in the tub that had dead cockroaches in it! My bed had little hairs covered on it that looked to be from the pubic region, so I called down to the front desk and the manager said he couldn't do anything about that and I heard him laughing to someone else while he was talking to me. I told him that this was the worst service I have ever had and right when I said that he had hung the phone up on me! I packed up my bag's and left as soon as that happened. As I was walking out I saw him quickly put away a bottle of Jack Daniel's. I told him that I am going to report him for everything that happened and he told me that nothing will happen because his dad own's this hotel and that he can do what he want's( while he was saying all of this he was wobbling all around and couldn't even hand me my receipt without falling over). LAST TIME I EVER STAY HERE!!!!!

Room Tip: From what I have seen your better off sleeping in your car than staying at this hotel.
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, responded to this review, September 27, 2012
Dear john m,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed August 13, 2012

No SLEEP! The hotel is adjacent to the very busy highway 99 and an on-ramp. We had a 4th floor room facing the highway. You would think hotel designers would account for this and properly fit the hotel to dampen the noise. But this was not to be the case. The road noise was constant and incredible. The windows don't seal well - and even if they did, it wouldn't have been effective. The hotel is new, looks good, and I expected more. I'd never stay at this place again.

So why did the others review this property so highly? The hotel itself is nice and new. The staff is nice. So I must assume that they had rooms on the opposite side of the hotel from the highway - i.e., facing Buck Owens Blvd. - where there is a hope of quietude.

Room Tip: Ask (Demand) a room facing Buck Owens Blvd - good luck! I'd give you the name of the best hotel...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 8, 2012

The front desk staff on arrival were very friendly and helpfull. The room was clean, good size, and comfortable for a business trip. Everything appeared to be fairly new at this Holiday Inn Express, unlike others I have stayed at recently. The breakfast was good and the staff friendly. I would definately stay here again, and highly recommend it to others.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Bakersfield Central

Address: 3001 Buck Owens Blvd, Bakersfield, CA 93308 (Formerly W Garden Hotel)
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Bakersfield
#9 Family Hotel in Bakersfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Bakersfield Central 3*
Official Description (provided by the hotel):
Welcome to the brand new Legacy Suites Hotel Bakersfield, CA. Offering 90 all suite accommodations featuring 37" plasma TVs, complimentary wired and wireless T1 internet access in all rooms. At the end of a long day relax in our full body massage showers, standard in all guest rooms. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Bakersfield Central Hotel Bakersfield
Holiday Inn Express And Suites Bakersfield Central
Wyndham Bakersfield
Bakersfield Wyndham

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