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“Good basic hotel” 4 of 5 stars
Review of SpringHill Suites Bakersfield

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SpringHill Suites Bakersfield
3.0 of 5 Hotel   |   3801 Marriott Drive, Bakersfield, CA 93308   |  
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Ranked #10 of 57 Hotels in Bakersfield
Richmond, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Good basic hotel”
4 of 5 stars Reviewed July 5, 2014

We spent one night here on the way to Death Valley. The check-in process was smooth and the room was good. Would have liked a bit more comfort on the sofa bed, but it's still a sofa bed. The only thing that needs serious improvement is the seating area at breakfast. The area was packed and there were not enough seats by far. Food was good, standard for a continental breakfast. Overall the room was a good value for what we needed.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review, August 3, 2014
Hello S T! Thank you for taking the time to review my hotel. I'm pleased to hear your overall stay was pleasant. I'm sorry the breakfast area was so crowded during your stay and the sofa bed was not comfortable. We are currently replacing the sofa bed mattresses, so hopefully you will fnd the sofa bed more comfortable when you visit again. Regarding the breakfast seating, we do have a meeting room that can be utilized during busy breakfast times. I'm sorry if this was not an option during your stay with us. It's great to hear your stay was a good value for the suites and amenities we offer! We hope to see you again at the SpringHill Suites Bakersfield!
Sincerely,

Tish Seraj
Assistant General Manager
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138 reviews from our community

Traveler rating
    52
    59
    20
    5
    2
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36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Western Australia, Australia
Top Contributor
115 reviews 115 reviews
51 hotel reviews
Reviews in 71 cities Reviews in 71 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 24, 2014

We spent a couple of days here whilst exploring the surrounding area. Rooms are reasonable size and well fitted out. Breakfast was the standard. Cleanliness was fine. Not too much to comment here, nothing outstanding but no problems either. Would stay again.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy S, Front Desk at SpringHill Suites Bakersfield, responded to this review, 3 weeks ago
Hello MadCapt,

Thank you for taking the time to review my hotel and provide feedback about your experience. We are continously striving to get better and provide a memorable experience for every guest.

Thank You for staying with us and we look forward to your next visit.

Best Regards,

Mandy S
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Grand Junction, Colorado
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 18, 2014

We were so thankful to find a room in Bakersfield (everywhere seemed to be sold out) on our way to Monterey, especially at a fair price. The location is convenient and private, tucked away in a quiet, appealing setting. The lobby is okay. Upon arrival, there were lots of kids running all around and what seemed to be a couple large parties going on in/around the lobby area. We were sure the halls and walls were going to reflect the noise. But surprisingly, the room was very quiet and really nice. It was quite spacious, extremely clean, comfortable (loved the bedding..fluffy white down alternative comforter, and excellent pillows), refrigerator, microwave, and free wifi. Not a fan of the sink/counter area outside of the toilet area but not a deal breaker. Free breakfast was very good, variety was better than most. A definite do over.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
79 reviews 79 reviews
62 hotel reviews
Reviews in 63 cities Reviews in 63 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 30, 2014

We had a chance to stay at the Springhill Suites in Bakersfield for one night, weight to the Bay area. This hotel is nicely tucked away at the corner of the Marriott drive in Bakersfield right between the Hilton and the Holiday Inn. The hotel was very clean and the room was very spacious and clean too. There was a little bit of a leftover maintenance work going on for which we were compensated by the staff but complimentary cookies :-). The beds were very comfortable to sleep on. Free Wi-Fi wasvery welcome and useful. Breakfast was served in the lobby area and was very well prepared with a lot of choices. There was ample parking space around the hotel.Over all a very excellent stay in Bakersfield. I would recommend this hotel to anyone in the area. Very friendly staff added to the good experience.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gresham, Oregon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 29, 2014

My husband, our three tween/teen daughters and I stopped to stay at this hotel on our drive from Oregon to Disneyland in December 2013. There was plenty of room for our family to sleep comfortably, we were in a two room suite with two full beds and a pull out couch.

We hit holiday traffic on our way so it was very late when we arrived, check in was quick and easy the staff was very friendly. It was very quit and we all slept well. We woke up early the next day and were surprised by the breakfast that was offered, something for everyone.

We had a great stay and will be staying again on our next trip!

Stayed December 2013, traveled with family
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Houston, Texas
1 review
3 of 5 stars Reviewed May 22, 2014

The staff is very nice. I was here in Bakersfield for a month and was assigned to stay in this hotel. It appeared clean, never had any major problems. The toilet is very close to the shower so I always had to push the shower curtain to the opposite side. The walls are thin and you can hear everything in the halls.

The carpets need to be cleaned through the entire hotel. I used shower shoes in the shower and they would leave black residue in the tub and no I did not wear the shoes outside, just only in my hotel room. It was manageable to stay here to me but my coworkers checked out after a few weeks and moved next door to the Holiday Inn Express and said that hotel was much better.

I am set to check out 5/24, been here since 4/20 and discovered the condition of the mattress I have been sleeping on 5/21...not to mention the towels are very very hard and dingy. The pillows were not that great and the mattress was just hard. Not to mention, the hotel was going through pipe renovations that were going on before I arrived and after I leave. The hotel did apologize for the inconvenience.

Room Tip: Check the room first before unpacking.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy S, Front Desk at SpringHill Suites Bakersfield, responded to this review, 3 weeks ago
Hello EAL1527, Thank you for taking out the time to share your experience and feedback in regards to our hotel. Also, I would like to thank you for your feedback about the friendly staff, we work hard to provide a memorable experience with every guest.

I am disappointed that we did not exceed your expectations at the hotel. The cleanliness and overall condition of the suite was understandably unacceptable and we have taken immediate actions to investigate this oversight.

I apologize on behalf of everyone here at the hotel, our goal and expectations are to meet and exceed the needs of our guests – and our own. I hope that you will visit again so we can improve your perception of the hotel.

Kind Regards,
Mandy S
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Preston, United Kingdom
Top Contributor
64 reviews 64 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 21, 2014

Stayed overnight on the way to San Francisco........very good for one night, no complaints about anything, good breakfast, helpful staff, good pool but v small. business type hotel. Eat out at Black Angus down the road.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Bakersfield

Address: 3801 Marriott Drive, Bakersfield, CA 93308
Location: United States > California > Bakersfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Bakersfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Bakersfield 3*
Number of rooms: 119
Official Description (provided by the hotel):
A refreshing break from the ordinary, our smartly designed suites cleverly contain well-defined spaces for recharging, connecting or enhancing personal productivity. A large desk, comfortable seating and pullout sofa offer flexibility for business travelers. Luxurious bedding, free Wi-Fi, and a pantry with mini-fridge, coffee maker and microwave make our suites feel like home. Each morning, visit our free Suite Seasons hot and healthy breakfast buffet, with grab-'n-go bags to keep you well-fed and on-schedule. ... more   less 
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Also Known As:
Springhill Suites Bakersfield Hotel Bakersfield
Bakersfield Springhill Suites

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