We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nightmare on Chester Lane” 1 of 5 stars
Review of Extended Stay America - Bakersfield - Chester Lane

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Extended Stay America - Bakersfield - Chester Lane to your Saves list
Extended Stay America - Bakersfield - Chester Lane
2.5 of 5 Hotel   |   3600 Chester Lane, Bakersfield, CA 93309 (Formerly Extended Stay Deluxe - Bakersfield - Chester Lane)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #29 of 57 Hotels in Bakersfield
Bakersfield, California
1 review
1 helpful vote 1 helpful vote
“Nightmare on Chester Lane”
1 of 5 stars Reviewed June 23, 2013

If you check in late plan on bringing your tools, extermination service, and universal remotes, and hope that your reservation is perfect. I checked in late 12 am, my reservation was not what I expected and the night attendant is only trained to check you in not to handle any other concerns, according to the manager she is the laundry attendant. I had to fix the toilet it had a broken chain in the water tank and the room was 80 degrees. The AC panel was off the wall so I had to plug it back into the wall. There is no maintenance worker after hours. Also, found ROACHES in my room so don't forget to pack roach killer. Will never stay in this hotel chain ever customer satisfaction at its worst. Not to mention at the hotel next door there are broken windows an homeless people sitting in the parking lot for the night.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

47 reviews from our community

Traveler rating
    10
    18
    6
    8
    5
See reviews for
7
12
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Kalispell, Montana
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2013

Quiet and well kept apartment type rooms, with efficiency kitchen , large bath, table and recliner. Comfortable bed . Clean room.
Elevator carpet and entry hall carpet could use a good cleaning.
Breakfast a bit spartan, but had cereal, fruit and energy bars, adequate. Wondered where dishes were and found them in dishwasher so knew they were good and clean
Friendly staff.
Have stayed twice , would stay again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Bakersfield - Chester Lane, responded to this review, June 25, 2013
Thank you for your great review of our property. I'm glad that you enjoyed your clean room and the kitchen that came included. As well, it is great to know that our staff was so friendly to you during your stay. Still, I apologize that our elevator and lobby carpet were unclean. We have taken actions to correct this.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 28, 2013

This property is dated and rundown. There are far better options in the Bakersfield area. The facilities are worn out, thr WiFi does not work and the rooms are dirty. the staff is not very guest friendly as is most likely a reflection of the management.

Room Tip: I would pay the additional $10 and stay at the Resdidence Inn across the street.
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Bakersfield - Chester Lane, responded to this review, June 3, 2013
Hi Douglas,

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was not what you expected. Please accept my apology. Thank you again for providing us with your feedback. We will use this feedback to coach our team and improve our services. If you would like to discuss this further, please do not hesitate to contact me at bcl@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 18, 2013

I travel to Bakersfield for several days each month and this is one of the hotels that I usually use. The TV swivels so that I can watch it in bed or while sitting at the desk and have had no problems with the internet connection. There is a DVD player and I've brought workout disks with me. Unlike most hotel rooms, these rooms are large enough to do most of the routine. There is only soap in the room, but if you need shampoo, toothpaste, even a toothbrush, you just ask at the front desk and they will provide it. The breakfast consists of instant oatmeal packets, fruit like apples and oranges, and cereal bars. Since there's a fullsize fridge in the room, I usually buy yogurt and eggs at the grocery store for breakfast. My only real complaint is that the rooms tend to smell funny. You get used to it after awhile, but when you first walk in, it's really stinky. This has been the case with almost every room I've been in. I don't know if it's because they allow pets in the hotel, but they should probably shampoo the carpets or Febreeze them. The hallways smell just fine.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Bakersfield - Chester Lane, responded to this review, June 3, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that we were able to accommodate your needs. I apologize for the smell in the room. I have already scheduled some time with my Maintenance Engineer to review our current practices and see where we can make improvements. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 8, 2013 via mobile

We stayed for a weekend and my first impression of the look was "wow"! Also, it was accessible and convenient near the freeway. When I left to go home, I accidentally left my purse in our room and the manager kindly fed ex to me, knowing he was so busy. Now, that's what I call "like a family you can trust!". The staff was great and patient with me on the phone- yet very "professional"- cuz I was nervous about my bag, although I had my ID and credit cards not in the bag. This bag was sentimental to me and the manager understood. Great breakfast "on the go" and very clean! I did look at the other Extended Stay on Calif. Avenue but did not appeal to me. Overall, I would return again!!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Bakersfield - Chester Lane, responded to this review, May 30, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear your glowing review of our hotel. The staff and I are so happy that we were able to find your purse and send it to you in timely fashion. It is our goal to ensure our guests are satisfied before, during and even after their stay with us.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed May 1, 2013

We had a choice between this ESA on Chester Lane, and the one on California Street. Just a word to the wise, the Chester Lane property backs up to a railroad yard, and unless you get a room that faces the front of the property, it's very noisy. Additionally, it's close to the freeway, which is convenient for access, but not so great for noise.

Also a word to the wise, you need to ask for shampoo and a hair dryer - which were happily given, but I've actually never stayed in a hotel where these two items weren't provided. It seemed inappropriately stingy.

For the one night that we stayed, the room was fairly comfortable and clean enough, and convenient (walking distance if you're feeling athletic) to some decent restaurants (Coco's and Marie Calendar's).

My biggest issue with the ESA/Chester Lane is that the door to our room had about a 1.5 inch gap at the bottom. My first thought was to wonder how many outside bugs/varmits found their way into this room. But the corker was in the middle of the night during one heck of a windstorm, it was necessary to stumble around at midnight and find things (towels, phone books, baggage, etc.) to shove up against the door to try to block the howling/freezing wind from entering our room.

There are comparably priced properties in Bakersfield, fairly close by, so my advice is to try one of those. We'll certainly look elsewhere next time we're passing through.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 11, 2013

On the negative side, the hotel's front entrance boasts a handicap sign. They don't have automatic doors! If you want to avoid the smoking area, use the front entrance only.

On the positive side, the daily continental breakfast consisted of beverages: coffee, hot chocolate, and tea, fruit: apples and oranges, oatmeal packets of many different flavors, plus oatmeal squares of apple cinnamon and maple brown sugar and the occasional mini muffins from Marie Callendar's and Otis Spunkmeyer. The amenities of full sized fridge, dishwasher (housekeeping gives you the soap), microwave, stove top, lots of cupboards, pans, plates, etc. make it a homey experience. It's very clean and the staff is friendly and helpful.
My room on the top floor overlooked the back parking lot of Barnes & Noble and their dumpster. If you ask for a quiet room and they give you one of these rooms that overlook this eyesore ..... change to a different room! It's NOT quiet!! Besides the trash men who come at 6:30 am to empty it, there are the dumpster divers at all hours of the night making noise!!
Besides this, ESA is one of the better hotels in the area. I would stay again.

Room Tip: If your room overlooks the Barnes & Noble dumpster, ask for a different room. It won't be qu...
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Bakersfield - Chester Lane, responded to this review, March 24, 2013
Thank you so much for taking the time write a review of your stay with us. We appreciate the positive comments about how clean and fresh the property was during your visit. Thank you so much for choosing Extended Stay Hotels, we look forward to seeing you the next time you are in Bakersfield.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Extended Stay America - Bakersfield - Chester Lane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Bakersfield - Chester Lane

Address: 3600 Chester Lane, Bakersfield, CA 93309 (Formerly Extended Stay Deluxe - Bakersfield - Chester Lane)
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Fitness Center with Gym / Workout Room Free Parking Wheelchair access
Hotel Style:
Ranked #29 of 57 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Bakersfield - Chester Lane 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Extended Stay, Orbitz, Priceline, Hotels.com, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Extended Stay America - Bakersfield - Chester Lane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Bakersfield Hotel Bakersfield
Extended Stay Bakersfield
Bakersfield Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Bakersfield - Chester Lane, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.