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“Nice hotel with great service” 5 of 5 stars
Review of Hilton Garden Inn Bakersfield

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Hilton Garden Inn Bakersfield
3.0 of 5 Hotel   |   3625 Marriott Drive, Bakersfield, CA 93308   |  
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Ranked #10 of 57 Hotels in Bakersfield
Los Angeles, California
1 review
“Nice hotel with great service”
5 of 5 stars Reviewed February 19, 2014

We had a great time-- so pleased with the hotel and it's service -- esp. for the price- we were there for a team event with many of us staying there and all of us were so pleased with the hotel and it's staff. My inlaws came to stay as well and they didn't complain at all- which is rare! Thank you Arturo, Nancy, Anna, Elsie, Rudy, Hector, Oscar, Nick, Karla, Manud and the sweet gal (who collects coupons) for letting us have a late check out without a huge urgency. (which is rare with many hotels). thanks for helping our weekend trip be enjoyable and easy!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Kalli, thank you for the great review! I'll be sure to pass your comments on to the employees, they love hearing these reviews! We look forward to having you for your next team event!
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257 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
5 of 5 stars Reviewed February 18, 2014

We were in Bakersfield for a team event and the staff could not have been more accommodating! From check in to giving directions to being flexible with our catered dinner, everyone was extremely helpful. Shout out to Rochelle, Arturo, Nancy, Rudy, Hector, Anna, Elsie, Oscar, Nick, Karla and Manud for a wonderful experience!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Thank you for the great review! I'll be sure to pass these along to the employees you mentioned. We look forward to having you for your next event!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed February 18, 2014

The staff was extremely helpful, available, and friendly. A shout out to the amazing staff that made our team stay over the top awesome.....Arturo, Nancy, Anna, Elsie, Rudy, Hector, Oscar, Nick, Karla and Manud just to name a few. Everyone went above and beyond. The food was better than expected fresh and convenient. We had a team dinner and it was very organized and the food was great! Thank you Rachelle for all your work putting together our team event. Our room was clean, comfortable and had all the necessary accommodations. We were very pleased with our stay and want to express our thanks for making it such a wonderful weekend!
Thank you! :)

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Thank you for the stellar review Bridget! I'll be sure to pass along your comments to the staff, and we look forward to having you next time for your team's trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 12, 2014

We have stayed at Hilton Garden Inns in Seattle and Washington, DC - this was our first visit to the Bakersfield hotel. This HGI was a bit older but still in good condition. Our room was quiet, the bed and pillows comfortable and the bathroom acceptable.

The location is convenient to the main roads leading into and out of Bakersfield and there are several restaurants nearby. Overall this is a very good place to stay although the price is perhaps a bit higher than you would have to pay for a similar accomodations nearby - there are several other hotels in close proximity.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Thank you for the great review David! We strive to be the best in Bakersfield and love hearing comments from guests. We look forward to having you again.
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San Diego, California
Top Contributor
141 reviews 141 reviews
8 hotel reviews
Reviews in 29 cities Reviews in 29 cities
302 helpful votes 302 helpful votes
4 of 5 stars Reviewed February 11, 2014

My wife and I unfortunately had automobile problems on returning from skiing in Lake Tahoe. We were stranded on the Grapevine and had to be towed back into Bakersfield. We selected this hotel as it was listed as one of the nicer hotels listed on line. We made reservations while waiting for our tow truck. When the truck arrived we were taken to the hotel and we were able to have our car dropped off in a well lighted parking lot as we checked in for the night. We selected a room with a king sized bed and the receptionist told us about the use of the mattress comfort switches supposedly located somewhere around the mattress. We were given a room on 2nd floor, a perfect location to watch our car as we had a lot of personal things in our car including our skis on a ski rack and a pod (carrier) with a lot of personal things inside.
Our room was large and I thought very comfortable. However, the desk could not find any carts to help us bring some of our luggage to our room. Supposedly the guests use the carts and then leave them in their rooms. There is no bell hop so we were on our own with our luggage. We were able to log on the W-fi easy enough and the flat screen TV worked perfectly, There is a refrigerator in the room which I was able to use for our cooler items. There is no mini bar but these items can be purchased at the front desk as there is a mini-market located by the front desk. Since we had food in our cooler, the restaurant kindly provided us with dished, glasses, silverware and a tray to take to our room which has a microwave making it easy to heat of some of our food we brought with us. There is a Krups Coffee Maker in the room but they had no refills. The front desk said, they ran out and were on order but in the morning, I could come down to the restaurant and get free coffee. My only complaint was the bathroom was a little dated. Clean but needs some work The shower head didn't function properly and if you left the bathroom door open, it blocked the opening of the hotel room door. This is a very poor design. The bed for sleeping turned out to be comfortable and we found out the next day, the adjustment for the mattress is located on each side of the bed but they are covered as not to show. The towels were plentiful and clean. For breakfast the next morning, we decided not to purchase the $11.95 buffet but just purchase a bowl of cereal each and a bagel. However, they charged me one dollar each for a small box of cereal, a dollar for the bagel and a dollar for a small cartoon of milk to put on our cereal. We believe that if you buy cereal they should provide the milk. At least they didn't charge us for any jelly packs to use on the bagel, I also checked out the fitness room which were two Stair Masters and a tread mill. Next door there is a very small pool, not large enough for laps and a hot tub. It also appeared they had Disabled Chairs to lower people into the pool and hot tub located around both. There were fresh towels in both facilities and since there is no life guard, you use the pool at your own risk. We were able to arrange for a late check out which is 2:00PM at the latest. Anytime after that we would have to pay 1/2 price or unless we stayed the night and pay full price. As it was, we were able to check out by 2:00PM. I did inquire about spending the night if it was necessary and they told me they were booked up which would create a problem for us so luckily, our car was repaired and we were on the way. The Hotel appears to be in a good location with other restaurants around the area. I would suggest the Benji's French Basque Restaurant located a block and 1/2 away on Riverdale. It is outstanding.

Room Tip: Either side of the hotel has no real outstanding views. The back side faces a large parking lot. The...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Thank you for the detailed and great review Tom! I'm sorry to hear about the car troubles, but am glad we lived up to your expectations. We look forward to having you again, by choice and not for car troubles.
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Palo Alto, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2014

Traveling 200 nights annually, I only expect in terms of property structure and service the best of the best. Structurally speaking this is a very nice hotel. Whereas, hat really sets this hotel apart is their superior service and attention to detail, both my colleagues receive from their award winning staff here. From Oscars team of talented. committed and caring team to the morning - evening cafe staff. From the minute your greeted at the front desk staff through check out, and everything in between, the staff is simply superb. Being in a corporate leadership role myself, I realize the challenges that go with identifying and motivated key team resources. It's vividly apparent this property's leadership is extremely experienced in the area of the operation. I tend to notice how the other guests are received and cared for throughout their stay and have not once saw an ounce of disappointment with them either. Sounds like their positiveness is consistent with my feelings too. When traveling to Bakersfield i would highly recommend this hotel and the Noriega Hotel for authentic Basque food. I want to express my sincere gratitude to all the hotels resources. Enjoy your stay. Jim

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, March 15, 2014
Thank you for your review Jim. Oscar runs a tight ship and we have only the best of the best employees here! I'll be sure to share your comments with our team and look forward to having you with us again. Cheers!
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Fresno, California
Top Contributor
159 reviews 159 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 8, 2014

Really - a 2 - 3 star experience.

We have stayed here many times, and this time was the lest satisfying. The desk staff was not overly friendly - did her job and that was about it. We are Hilton Honors members and were told our water and snack were in our room; they were not.

The room was clean - but we could never get the bed firmness adjustment to work - so . . poor night's sleep. (so . . 1 or 2 stars here). The windows were very dirty. I know they can't be clean all the time, but . . these didn't appear to be "new" dirty - who wants to look out dirty windows?

Breakfast staff in the morning were very nice and accommodating.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review, February 25, 2014
Thank you for your recent review. I do apologize that our hotel didn't live up to your previous experiences. Please contact me directly the next time you come through so that I can show you the improvements we've made to the hotel.

Best regards,

Nick Soberano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bakersfield

Address: 3625 Marriott Drive, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Bakersfield
#7 Family Hotel in Bakersfield
#8 Romantic Hotel in Bakersfield
#11 Business Hotel in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Bakersfield 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Bakersfield hotel is only minutes from downtown Bakersfield, California and the Bakersfield Airport, near the intersection of California Highway 99 and Rosedale Highway. Buck Owens Crystal Palace, golf courses, tennis, jogging and hiking trails are nearby. ... more   less 
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Also Known As:
Hilton Garden Inn Bakersfield Hotel Bakersfield
Bakersfield Hilton Garden Inn
Hilton Bakersfield

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