First - the hotel itself is ok. For Bakersfield, it's the #2. The Marriott next door is better, honestly. The room was stained, and although fairly clean, it was outdated.
The thing that really ticked me off was the absolute lack of security at this hotel. They have NOTHING to monitor the parking areas or hallways, and Bakersfield isn't exactly known as a crime-free area. I find this appalling. As I found the front desk's reaction to my trailer & motorcycle theft to be equally as appalling. Let me explain..
At 5am I was looking out my window at the parking area, where a man with a stolen truck was stealing my trailer and motorcycles. I called 911 and the police responded extremely quickly and eventually recovered our property after a high speed chase. When I returned to the hotel from the trip with the police, the woman at the front desk was CLUELESS. The police car was parked with lights directly in front of the front door on the sidewalk, with 10 other sirens chasing the thief up and down the nearby street, (which was impossible to notice), and when I reported the incident, she says, "Oh. Was that what all that noise was?" Seriously?!
So 1. clearly they have no cameras or security in the hotel and don't care. 2. the front desk person was a moron. For a hotel to NOT CARE that there was a police car on their front step and fail to investigate, as well as fail to investigate why there was a loud police chase down the street, indicates that the hotel just doesn't give a crap about its guests nor about their security.
BIG FAIL. Yes, I will be filing an incident report with this hotel but I don't think they'll care. They are horrendous.
Be close to the bottom floor where you can see your car to call 911 on the guy who steals your car.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your review of our hotel. We regret to hear about your experience during your time with us and we do extend our sincere apologies for the challenges that you encountered. The comfort and safety of our guests is our number one concern and we apologize for what happened with your trailer and motorcycles while on our property. I just wanted to let you know that we do have a security company that monitors our parking lot. I regret that these criminals were able to do this but I am also impressed with the actions of our local police department.
We hope you understand that this was an isolated incident and our hotel is situated in a safe area and you will give us a second chance the next time you are traveling our way.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.