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“Theft of trailer & two motorcycles” 2 of 5 stars
Review of Hilton Garden Inn Bakersfield

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Hilton Garden Inn Bakersfield
3.0 of 5 Hotel   |   3625 Marriott Drive, Bakersfield, CA 93308   |  
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Ranked #8 of 57 hotels in Bakersfield
LA
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Theft of trailer & two motorcycles”
2 of 5 stars Reviewed September 7, 2013

First - the hotel itself is ok. For Bakersfield, it's the #2. The Marriott next door is better, honestly. The room was stained, and although fairly clean, it was outdated.

The thing that really ticked me off was the absolute lack of security at this hotel. They have NOTHING to monitor the parking areas or hallways, and Bakersfield isn't exactly known as a crime-free area. I find this appalling. As I found the front desk's reaction to my trailer & motorcycle theft to be equally as appalling. Let me explain..

At 5am I was looking out my window at the parking area, where a man with a stolen truck was stealing my trailer and motorcycles. I called 911 and the police responded extremely quickly and eventually recovered our property after a high speed chase. When I returned to the hotel from the trip with the police, the woman at the front desk was CLUELESS. The police car was parked with lights directly in front of the front door on the sidewalk, with 10 other sirens chasing the thief up and down the nearby street, (which was impossible to notice), and when I reported the incident, she says, "Oh. Was that what all that noise was?" Seriously?!

So 1. clearly they have no cameras or security in the hotel and don't care. 2. the front desk person was a moron. For a hotel to NOT CARE that there was a police car on their front step and fail to investigate, as well as fail to investigate why there was a loud police chase down the street, indicates that the hotel just doesn't give a crap about its guests nor about their security.

BIG FAIL. Yes, I will be filing an incident report with this hotel but I don't think they'll care. They are horrendous.

Room Tip: Be close to the bottom floor where you can see your car to call 911 on the guy who steals your car.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this review, September 20, 2013
Dragon,

Thank you for your review of our hotel. We regret to hear about your experience during your time with us and we do extend our sincere apologies for the challenges that you encountered. The comfort and safety of our guests is our number one concern and we apologize for what happened with your trailer and motorcycles while on our property. I just wanted to let you know that we do have a security company that monitors our parking lot. I regret that these criminals were able to do this but I am also impressed with the actions of our local police department.

We hope you understand that this was an isolated incident and our hotel is situated in a safe area and you will give us a second chance the next time you are traveling our way.
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196 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 22, 2013

Worst hotel experience I've had in my life! All I needed was a place to lay my head for 6 hours for a very important hearing the next morning. I arrived at approx. 11:15 p.m. already exhausted from a long drive and just wanted to go to sleep. Their staff put me in room 211, a handicap room. I’m not sure why they put me in a handicap room when there were other rooms available. In any case, the room was over 80 degrees. I tried to turn on the air conditioning but it was broken. The poor gal from the front desk came up to my room and tried to fix it to no avail. Also, although it was designated as a non-smoking room, smoke was seeping through the window from folks smoking outside below. So I was moved to room 232.

Everything was fine until I woke up a few hours later. The toilet wouldn't flush. I was freaking out because I thought it was going to overflow. I needed to get out of there by 6:30 so I jumped in the shower with the intent to get the heck out of there and never look back. Unfortunately, there were more to come. When I got out of the shower, the blow-dryer didn't work. Their staff gave me a new one and that didn't work either. It turned out that the fuse was blown.

Is it so much to ask for a room that works??? I'm sure they can appreciate that we have busy lives and responsibilities. I had a million things on my mind. I had to finish prepping for my hearing. I can understand things break down here and there, but two rooms in a row??? That was unacceptable stress that I had to experience . I chose the Hilton because I thought it was a reliable choice. Now I cringe at the thought of it. I've stayed at cheap places in the middle of nowhere that took better care of their property. No patron should have to deal with broken air conditioning, broken toilet and blown fuses. It was uninhabitable and unacceptable. My recommendation is to stay somewhere else until they learn to take care of their property. Lastly, I would like to apologize to the poor gal that I chewed out at the front desk. It’s not her fault that she works for a crappy property.

Room Tip: Go to the Marriott. Anywhere but here until they learn to take care of their property.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this review, September 20, 2013
Thank you for your review of our hotel. I'd like to apologize for the inconveniences that you encountered during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that. Again, I thank you for your review and we'll be sure to keep your comments in mind as we make future improvements to our hotel. I'd love to have you back to give our hotel a second chance.
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Gouda, The Netherlands
Top Contributor
139 reviews 139 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
494 helpful votes 494 helpful votes
2 of 5 stars Reviewed August 21, 2013

At check-in I mentioned my limited mobility (walking on crutches), but despite that the lady at the front desk assigned me a room the furthest away from the lobby. When I asked her how far the room was, her reply was: just around the corner...............I was too tired to go back and complain. But I am glad I spend most of my business stays in Accor and HGI hotels, both loyalty programs where I am a Platinum member. Missed opportunity Hilton!!!
Breakfast was OK, for the money spent. Parking space insufficient, had to park at the hotel next door. Overall, I would not stay here again.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this review, August 22, 2013
Thank you for staying with us and reviewing our hotel! Please accept my apologies for your experience during your stay. This will be discussed with the staff that made this grave error and we will work to correct them going forward. Our goal is always to provide the best, most accommodating service possible, and I regret that we failed to do so in your case. I hope you'll come back and give our hotel a second chance if your travels bring you back to our area. Thank you for your review.
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Santa Paula, United States
1 review
5 of 5 stars Reviewed August 20, 2013

We were celebrating our 46th wedding anniversary, and the staff at the Bakersfield Hilton Garden Inn made our trip special. As for accommodations, we could not have asked for more. A definite five-star experience!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fair Oaks, United States
1 review
5 of 5 stars Reviewed August 19, 2013

The Hilton Garden Inn in Bakersfield is located near Costco. The accommodations are very comfortable. There is an indoor pool and spa and there are great places to eat nearby. The staff is very welcoming and friendly.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Maria, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

Stay here this place is nice, comfortable and an awesome front desk staff that cares. Ana and Christina are great and know the area quite well. They made sure everything was handled. Thanks again guys!!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United States
1 review
5 of 5 stars Reviewed July 26, 2013

My quilt group arranged to use this hotel for our annual quilt retreat. Our price included guest room, use of conference rooms and several meals in the restaurant. We had 19 attendees and every one agrees that this hotel was the best venue we've used, by far. The guest rooms are really nice. The beds are comfortable. The conference rooms worked very well for our needs. The food was good. The service was excellent across the board. Arturo, in the restaurant, is a superstar. He provided us with impeccable service and his sense of humor had us rolling on the floor. We'll definitely be back to this hotel for our next retreat.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this review, August 22, 2013
Thank you for your review and for being a loyal group with us since 2004 (build). We always enjoy our Quilting Retreat Group of guest and appreciate your business.
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Additional Information about Hilton Garden Inn Bakersfield

Also Known As:
Hilton Garden Inn Bakersfield Hotel Bakersfield
Hilton Garden Inn Bakersfield Hotel
Bakersfield Hilton Garden Inn
Hilton Bakersfield
Bakersfield Hilton
Address: 3625 Marriott Drive, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Bakersfield
#7 Business Hotel in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Bakersfield 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Bakersfield hotel is only minutes from downtown Bakersfield, California and the Bakersfield Airport, near the intersection of California Highway 99 and Rosedale Highway. Buck Owens Crystal Palace, golf courses, tennis, jogging and hiking trails are nearby. ... more   less 
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