I stayed in room 219 2/28 and 3/1/13.
Let me start with the only positive. The woman that took my reservation was very nice and helpful, as was the woman at check in. I think they are the same person.
#1 The website shows an updated property. This is NOT, other than the lobby.
#2 The elevator was old and felt unsafe,
#3 The hallways carpets were disgusting
#4 The pool water was freezing and the "hot tub" just a few degrees above that
#5 Now for the room: the shower was unclean with ashes and dirt in the bottom, I have pictures. Mold around the tub, and walls.
#6 Carpet in the room was sticky, and so badly stained we never took our shoes off. #7 The mini firdge was so broken the ice part was rusted and dangling, making keeping our food and ice safe was impossible.
#8 Hand towels stained and probably not washed before our visit.
#9 The room to the right of our, the last on the floor was occupied by extremely loud children who were running the hallways, screaming and slamming doors from 11pm until 2:30 when I threw a fit, yelling at them and the room several down that they seemed to be travelling with. I called the front desk twice, and received no assistance, security guard seemed more occupied B/Sing with his friends that helpful at all.
#10 Wi-Fi password never worked. We called the front desk many times to make sure we had the info correct, but we were given incorrect password errors. No one to help or fix this, we were just out of luck. Plainly stated, we left at 9pm on 3/1/13 to make a 6 hour drive, rather than stay another night in this TERRIBLE hotel. We really feel like you pulled the bait and switch. DO NOT STAY HERE... FOR ANY REASON!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.