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“Basically Okay...” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Motel   |   4500 Buck Owens Blvd., Bakersfield, CA 93308 (Formerly Hotel California)   |  
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Ranked #33 of 57 Hotels in Bakersfield
Madison, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Basically Okay...”
3 of 5 stars Reviewed March 7, 2014

I stayed here for 3 nights while on business in the area with my work team. I wasn't overly impressed with the room - it was small, and things are really in-need of updating. Cleanliness was just okay, but there were holes in the sheets and I felt like the room needed a good deep cleaning. That being said, the price per night was right, and the included continental breakfast was more than adequate. Overall, it was an okay stay.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
razorrus, General Manager at Quality Inn & Suites, responded to this review, May 5, 2014
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our hotel considers your feedback extremely valuable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We certainly do not strive do be "Basically Okay" and will take your feedback to heart and improve.

We are currently in the midst of a variety of changes to improve our guests' experience on every platform. Your feedback will certainly help us get better and we will. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and not an "OK" one. If at any point you wish to give us another opportunity to win your business and loyalty, please feel free to email me directly at: ruswalia@qualityinnbakerfield.com. I assure you that your future visit will exceed your expectations.

Sincerely,

Rus Walia
General Manager
Quality Inn & Suites
661-324-5555
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Sacramento
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 4, 2014

Had a short project in the area, so I looked for an easy freeway access. This place is a dump! If I hadn't arrived at 9 PM I would have cancelled. Dirty carpet, peeling wallpaper and falling plaster.i asked for a non smoking room. I guess that means they remove the ash tray! The bathroom smells like someone just put one out. They advertise free breakfast, looked at the ad again, nope, didn't miss the 'continental' part in the ad. Motel 6 is a better value.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
razorrus, General Manager at Quality Inn & Suites, responded to this review, May 5, 2014
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our hotel considers your feedback extremely valuable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We would like to express that the issues you experienced at our hotel are not only unacceptable, but embarrassing. As a non-smoking hotel, this experience is one we would never want our guests to go through. Please be assured that your feedback has been addressed and we will rectify these problems.

We are currently in the midst of a variety of changes to improve our guests' experience on every platform. Your feedback will certainly help us get better and we will. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If at any point you wish to give us another opportunity to win your business and loyalty, please feel free to email me directly at: ruswalia@qualityinnbakerfield.com. I assure you that your future visit will exceed your expectations.

Sincerely,

Rus Walia
General Manager
Quality Inn & Suites
661-324-5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vallejo
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 20, 2013

Property was run down, room was just basic, carpet was dirty so we wore socks, about 10 cats were in garbage bin outside of our room, pool and hot tub were not usable. Breakfast was a total joke of mystery eggs, cold cereal ,with warm milk. The rest we did not even look at, we got juice and left to eat elsewhere.

Room Tip: Here is the best tip to get a good room, go somewhere else!!
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 27, 2013

My neices and I were traveling from Seattle by car to her home in Las Vegas, CA. We were on the second leg of our trip and needed a place to stay overnight. My husband found this place online and booked for us. The price was right and the reviews were okay.

It wasn't too far a drive off the freeway, but after passing a group of hotels near the main street down from freeway, you drive for a while on a dark street in an area of blue-collar businesses, which were closed at night of course, so no foot traffic. The hotel is off the main street behind a restaurant, which is where the hotel's breakfast buffet is located. You aren't allowed to take food to room or out, so you have to eat at the restaurant, which was empty, if you want breakfast. It was and okay breakast: eggs, sausage, bacon, waffles, toast, fruit, coffee, etc.

The hotel property looked clean and recently updated. The front parking lot/entrance could have been better lighted. The lobby area is very nice and I could see what looked like a nice pool area across the grassy area.

The room was decorated nicely in updated decor, but upon closer inspection, there weren't enough towels (the night guard later brought us some more), we found marijuana inside the plastic guest cups, the television wasn't working correctly and the heater was hard to figure out.

For the overnight stay, it was okay, because we left before 8am the next morning, but wouldn't recommend this property for a longer stay. The front desk staff, a young lady named Jordan, said that there was mostly construction workers staying there. That didn't make me feel very comfortable as a woman traveling with her nieces.

She was pleasant enought, however, she made a humongous SNAFU, which caused us a great deal of grief!!

I asked her for directions to get to the CA-58, which was the highway we needed to take from Bakersfield to get to Barstow, to continue our trip to Las Vegas. I assumed she would print the directions out for us like the other hotels did on our stay. Instead, she immediately said she could tell us and I asked her had she traveled that route before and she replied "Yes".

So I decided to take her word for it instead of a map printout, since she assured me she was familiar with that route!! We ended up on a single lane winding road in a rocky mountainous canyon area. I tried to find it on the map, but couldn't. After about an hour and a half, we went through a residential area and found a utility repairman who gave us the correct directions.

I finally located the small line on the map that was Hwy 178 or whatever that was and it ran parallel to CA-58, the Highway we needed, THEY NEVER MEET! We would have never arrived at our destination with her directions!! We were an hour an a half out of the way, my niece had an appointment in Las Vegas and had to cancell it. We had to go farther East to Hwy 14, then go South to connect to CA-58, which took us to Barstow and the connection to Hwy 15.

Why someone would intentionally give you the wrong directions is beyond me!! If you ever stop at this hotel, get printed directions, don't listen to Jordan at the front desk!!

The hotel was okay, but the front desk staff info was not helpful and almost ruined our trip!!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2013

We have stayed here twice before when going to the hot rod reunion and never had a big problem other than no amenities unless you book their "efficiency suite". (no microwave, fridge, ironing board, hair dryer). They are always short on towels, probably because on the weekends they have at least 4 tour buses full of foreign tourists booked. And don't even try to get to the complementary breakfast after 7am...nothing left even though they are supposed to serve until 9am.

That being said, this last trip was a nightmare!!! We booked an "efficiency suite" knowing that at least we would have the basics that we usually get at other places. Well, we checked in late on Thursday and didn't notice anything at first while we were bringing our stuff in (it wasn't very bright in the room), As I was unloading some of our stuff on the counter, I saw something crawl across it, then another. I called my boyfriend over when another came out, he said "that looks like a baby cockroach!!!" EWWWW! Then we started to look closer, there were dead bugs on the carpet and windowsills!!! It looked like they had fumigated and not cleaned up afterward! Since it was after midnight, we took all of our stuff back out to the truck and pretty much slept in our clothes sitting up on the bed. At least the bed checked out and the bathroom was clean, no dirt or bugs.

The next morning I complained to the management. They went in and cleaned up real good and did comp us the one night. I tried to find another place to stay, but everything was booked. We kept pretty much everything in the truck for the weekend just in case, and just brought stuff in when we needed it.

When I mentioned the problem to the management on the way out, all they said was "I am so sorry about that". Needless to say as the title of my review says I will NEVER stay here again!

Room Tip: If you do stay here, get a "suite" and make sure it's not on the first floor.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
4 of 5 stars Reviewed October 20, 2013 via mobile

The actual room really exceeded our expectations - very clean and good for value. The grounds were nice and area didn't seem as sketchy as some in Bakersfield can be. Two things were a bit off putting 1) the walls are paper thin so hope you get good neighbors & 2) front desk staff did seem a bit "dumb" for lack of better phrase - so I could see how some other reviewers had front desk issues. All in all not bad place to get some rest for a night.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 24, 2013

We stayed at this hotel during a road trip around the USA, we were driving from Las Vegas to San Francisco and this was the perfect stop about half way. We weren't expecting much due tot he cheap price and some of the reviews but for one night it was adequate, the rooms were clean and they had free wifi! The hotel has free car parking.

We were tired on arrival after a few nights in Vegas and so we went and got a pizza and a couple of beers from nearby (we just seached the satnav/gps) and they were about 5 minutes drive, we ate the pizza in our room and had a good nights sleep.

There was breakfast including and this was in a different building, to our surprise it included a hot buffet with eggs, bacon and sausage. This was more than we were expecting and set up us for the mornings drive.

This is a good hotel for a nights stay.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 4500 Buck Owens Blvd., Bakersfield, CA 93308 (Formerly Hotel California)
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 57 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Official Description (provided by the hotel):
The Quality Inn & Suites hotel would like to invite you to stay with us on your next visit to Bakersfield, CA. We take great pride in providing clean and comfortable rooms, along with friendly customer service at an affordable price. ... more   less 
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Also Known As:
Quality Hotel Bakersfield
Quality Inn And Suites
Quality Inn Bakersfield
Bakersfield Quality Inn

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