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“meh. . . rude” 1 of 5 stars
Review of Hampton Inn & Suites Bakersfield/Hwy 58, CA

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Hampton Inn & Suites Bakersfield/Hwy 58, CA
2.5 of 5 Hotel   |   7941 East Brundage Lane, Bakersfield, CA 93307   |  
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Ranked #13 of 57 hotels in Bakersfield
New Orleans, Louisiana
1 review
4 helpful votes 4 helpful votes
“meh. . . rude”
1 of 5 stars Reviewed September 29, 2013

The room was pretty nice, but the check-in staff was rude and the bathroom reeked of mildew. Asked to speak to management about the smell and was told no manager on site. The breakfast was really thin and not replaced very often. The sausage tray was empty for half an hour, and the fresh fruit was never refilled while I was there so all you could get was the "you-make-it" waffle or some stale pastries and yogurt. Expected more from a Hampton Inn. Usually have good experiences at them on my stays on the east coast. Maybe Hamptons are only bad in California?

Room Tip: Don't expect much more than coffee and a Danish and you'll be okay with the "breakfast...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guadalupe a, Front Office Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 11, 2013
On behalf of Hampton inn &suites, please accept my apology for your unpleasant stay at our hotel
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. please be assured all complaints will be addressed we take every complaint seriously,

We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you.

Sincerely,
Guadalupe Asencio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Irvine, United States
1 review
5 of 5 stars Reviewed September 26, 2013

Very nice hotel with great amenities. It was like an oasis in the desert! The Fitness center had a great choice of equipment to round out a workout. Super clean an nice room. Complementary breakfast was was great (Eggs a little dry). Staff was great!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo P, General Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 15, 2013
Thank You so much for all your kind words on our Hotel and staff. It is our goal to satisfy each guest to best of our ability. So glad that you enjoyed your stay with us in Bakersfield. We love having you here and hope to see you again in the future.
Thank You
Sandie Carwtright
General Manager
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Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

My husband and I were on our way to the Sequoia National Park and we wanted to stop for the evening. We booked on line, and drove to the hotel. The check in was quick , the staff was very nice, and the Lobby, Elevator, hallways and our room sparkled. We wanted supper and all we had to do is to go out the door and walk a few yards to Denny's. We walked back to the hotel and settled in for a peaceful nights rest. The next morning we had a nice hot breakfast, checked out and the staff told us to take a complimentary breakfast bag for a snack during our travels. This hotel is a gem in Bakersfield CA.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo P, General Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 15, 2013
Thank you for your great response to your stay here with us. We are glad you enjoed your stay and hope to see you again.
Thank You
sandie Cartwright
General Manager
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Brea, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 20, 2013

Very good choice for a stay going north-south in Calif. Close to Hwy 99, though about 30 min. from I-5. Located in a low traffic area, with several lower priced gas stations nearby and lots of fast/faster food places within walking distance. Quiet rooms/comfortable beds, courteous front desk, breakfast with good variety, incl. some hot items/waffles. Indoor pool, small gym. Somewhat better-than-average Hampton/Hilton quality. Congratulations/thanks to staff and management.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo P, General Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 15, 2013
we were so happy to have you here with us at the Hampton Inn Bakersfield East. We are pleased you had a great stay and hope you come back soon.
Thank You
Sandie Cartwright
General Manager
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Alta Loma California, United States
1 review
5 of 5 stars Reviewed September 19, 2013

Very nice hotel and the staff were excellent. Family used the pool. Easy to find. Eating establishments were close by if needed. It was located just off the freeway in case you need to jump back on and go other places.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo P, General Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 15, 2013
Thank you for your response to your stay here with us. We are glad as well you had a good stay and hope to have you back here visiting again soon.
Thank You
Sandie Cartwright
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesquite, United States
1 review
4 of 5 stars Reviewed September 19, 2013

Easy access off of the freeway, spacious rooms, clean and friendly. Would definitely stay there again if ever going through Bakersfield again. Nice hotel, good location easy access to golf courses, and dining. Would stay there again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo P, General Manager at Hampton Inn & Suites Bakersfield/Hwy 58, CA, responded to this review, October 15, 2013
Thank You so much for your wonderful words about our hotel and staff. We have great staff here and awesome customer service. We hope to see you again soon.
Thank You
Sandie Cartwright
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
1 review
5 of 5 stars Reviewed September 12, 2013

I love staying at a Hampton. This particular location was very clean and appeared to be well taken care of. The staff was personable, professional and attentive. And we simply loved their freshly baked cookies served to guests from 6-10pm. After driving hours from Sacramento to Bakersfield, it was just the right touch to make my daughter and me feel welcomed.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Bakersfield/Hwy 58, CA

Also Known As:
Hampton Inn & Suites Bakersfield/Hwy 58, Ca Hotel Bakersfield
Hampton Inn And Suites Bakersfield/Hwy 58, Ca
Hampton Inn & Suites Bakersfield/Hwy 58, Ca Hotel
Address: 7941 East Brundage Lane, Bakersfield, CA 93307
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Bakersfield
#11 Business Hotel in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Bakersfield/Hwy 58, CA 2.5*
Official Description (provided by the hotel):
The Brand new Hampton Inn and Suites Bakersfield is a upgraded property with outstanding service and superior accomodations. The moment you walk into the friendly open lobby of this property, you sense the unique ambiance and quality. With 64 traditional rooms and 30 spacious suites, the inn provides high-end amenities, complete with friendly staff. Our famous Cloud Nine bedding provides ultimate in comfort for a restful sleep. We are minutes from downtown and great shopping opportunities. The Hampton Inn and Suites Bakersfield prides itself on the many dining options within walking distance, including Denny's directly adjacent to the property. All suites feature a wet bar with a microwave, and refrigerator. Our Suites are enticing to families traveling or other business travelers seeking high quality. An in-room desk and complimentary high-speed Internet access are standard. The Hampton Inn and Suites Bakersfield serves a "Hot on the House" complimentary breakfast from 6 to 10 AM daily and provides on the go breakfast bags during the week. A large meeting room with space for up to 65 suitable for corporate retreats or small meetings. Of special interest are the large outdoor heated pool and spa providing a welcome break from your long day. We also feature a fitness room, a 24-hour Business Center, a 24-hour suite shop. The Hampton Inn and Suites Bakersfield is directly off the freeway providing excellent location to downtown or other exciting stopping points in Bakersfield. We look forward to seeing you at the all new Hampton Inn and Suites Bakersfield...we love having you here! ... more   less 
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