I had reserved a night at Four Points at Bakersfield using Starpoints. The email confirmation indicated that a premium deluxe King size bed, SMOKING, patio room was reserved for me. This is California and I thought there were no more smoking rooms. I panicked and contacted the number listed in the email, the agent checked and indicated that in his system it neither showed smoking nor non-smoking and I was assured that it should be a non-smoking room and that he would put in a note, just in case. Well, it went downhill from there.
We checked in at about 5pm. I said to the the front desk person that I wanted to be sure that it was a non-smoking room and she assured me that all rooms were non-smoking. We went into the "deluxe premium room" and it reeked of smoke that my husband started to sniffle and coughed after about 10 minutes. We looked out to the patio (separated by the glass door) and saw ashtrays and people smoking outside of other patio rooms. The room had a mini-fridge and a microwave. The bed was very soft which was good. My husband and I were debating whether to ask for a room change but the smell was really getting to me after about 20 minutes. We went out for dinner and on the way out reported to the receptionist that the room reeked of smoke. She stared at me, then with a tone of disbelief said it was a non-smoking room. She said no one would smoke in a room as it carried a $300 penalty. I was in room 117. There was a gentleman who was standing beside me that this receptionist was helping, then said he was in room 114 the night before and he could smell cigarette smoke coming out of room 117. The issue is of course, smokers who are allowed to smoke at the patio area may carry their habit into the room, ignoring the fact that smoking is not allowed in the room. The receptionist then said it must simply be hallway smell. I told her that the hallway smelled way better than the room. Another woman came to assist me, checked and indicated that there was no other deluxe king size bed room and offered me a regular king size bed room, I took it. The "new room" might as well be a $25 a night motel room. The "furniture" other than the bed is not what I would call furniture. The cabinet/table? under the TV had plastic or paper pull-out "boxes" as drawers! The bed was hard, unlike the "premium deluxe" room's which had a much softer bed. There was a small table with no drawer next to the bed. The room stunk, not of smoke but simply stale and the room looked old and unclean. Miserable. We spent a very uncomfortable night there.
The only upside of the stay was that the restaurant was surprisingly good compared to this dump of a hotel - we had dinner and breakfast there the next morning.
We swear we will never return to this place. We had stayed at another Four Points by Sheraton hotel in the San Francisco before and it was clean, spacious and very nice. This Bakersfield hotel is worse than any other hotel or any brand that we had ever stayed at.
By the way, I am also a SPG gold member.
- Official Description (provided by the hotel):
- Four Points by Sheraton Bakersfield is located in the heart of the business district, with scenic sights and sounds and a short walk to corporate offices. 6,800 square feet of event space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Orbitz, Cheap Tickets, Priceline, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Four Points by Sheraton Bakersfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Points By Sheraton Bakersfield
- Four Points By Sheraton Bakersfield Hotel Bakersfield
- Sheraton Bakersfield
- Four Points Bakersfield
- Bakersfield Four Points
- Bakersfield Sheraton