Let's manage expectations, it's a Premier Inn. You get a clean and tidy identikit room with reasonably modern decor, a bathroom and a telly. It's a very acceptable place onto which you can rest your weary little head whilst trying not to think of Lenny Henry. It's a little better than a Travelodge but a little more expensive. This one is probably 2/3rds through its decor lifespan, not looking 'tired' as such but it must be on the list for a major revamp in a handful of years -basically it's fine for a while.
I've stayed here a few times and it's location just off the A30 is ideal for folk arriving from out of the county or holiday makers looking for a brief stay. There's a 'plastic pub' next door as well as an adjacent McDonalds and an interesting retail outlet over the road.
The ladies on the desk are very professional, polite, interested and courteous. Can't fault them and I hope their managers appreciate having good solid staff.
The beds are comfy, the shower fit for purpose but nothing special. I think the TV was the old cathode ray type but I never used it and I really don't care if it's not the latest LED flat screen -who goes on holiday to watch TV?
Gripes? Well just a few. The hotel is very close to the A30 and whilst the traffic noise is not an issue if you have the double glazed windows closed, it is if you have them open. Cornwall can become hot in the summer (one can hope!) and you need the windows open for ventilation, especially if you are staying as a family, as the heat builds in a small space. You do get a fan in the room but it can only do so much. Basically you get a choice of noise or heat, neither of which is conducive to a good night's sleep but noise was the lesser of two evils.
Did I get a good night's sleep? If the truth be told, 'no' I didn't, the traffic noise is very noticeable as vehicles accelerate up the nearby steep hill.
This leads to me to the 'good night guarantee' around which Premier Inn promote themselves. I think they're treading a fine tightrope here. Strictly speaking one could invoke it and point to the no quibble aspect, though it may be a tad churlish to claim it but perhaps more churlish for them to refuse. Bottom line is, would I stay there again? Only if it wasn't so warm that I needed a window open.
The solution would be air conditioning, especially for rooms closest to the road. For 330 nights a year you wouldn't need it, but it's essential for the rest.
The thing that niggles me about Premier Inns in general is the miserable WIFI. You get 30 minutes free which is about as much use as having half a vasectomy. Beyond 30 minutes you have to pay through the nose. It's a policy that's dreadfully dated and counter productive as I have actually chosen hotels based around WIFI availability. If they can't flog you a punitively expensive and time limited plan, they presumably they want you to go to the pub next door with whom they have a tie-in and use their WIFI whilst buying expensive drinks? I tried that in Fraddon, the pub WIFI was down, the server having crashed (as they do) and the perfunctory lad behind the bar was too scared of the manageress to have it reset and wasn't interested anyway -so they lost business.... It's actually not a very nice pub anyway, it fails to tick any boxes for me and I really don't think it's well run.
So, you can either go to McDonalds next door, buy a cheap coffee as a courtesy and gain free unlimited WIFI, or the better option is actually to add a gig or so to your data plan from your phone provider which can be done in seconds. That way you can take it with you when you leave..... Charging for WIFI in hotels? It's an outdated concept and a customer relations disaster.
Summary: Hotel, fit for purpose with good staff, perfectly sound but keep an eye on the revamp date. Ideally placed location to find. Should get a good night's sleep if you don't need to open a window. Tie-in pub next door I couldn't recommended. Make alternative WIFI arrangements.
Stay as far away from the A30 side as possible and choose north facing if it's a hot day.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.