Really ZERO stars (although I didn't see the inside of a room). I am a member of the military, and I was traveling from VA to TX. I had made a reservation here about a week in advance. On the phone I asked if it was okay to use a different card to pay for the room than the one I was using to make the reservation. The answer was yes. Upon arrival the general manager was at the front desk - her name is Mina. I went to check in and was asked to present ID and credit card. I handed her my ID and credit card info on paper. Now I know this seems sketchy, but I wanted to use a different credit card than the one I was physically carrying. I had all the info written on a piece of paper. She said flat out "no", that she couldn't accept this. Things started to get escalated when I reminded her that I had called about this situation explicitly. Basically, things got escalated to the point that she refused to honor my reservation, and I said I was going to call Best Western to complain. I took one of her cards and sat down in the lobby to call the company. Upon seeing me do this she said I needed to leave because I wasn't staying there anymore. I said "Are you kidding me?" to which she responded "Get your a** out of here!". To say the least I was flabbergasted. Never in my years of dealing with bad customer service had it gotten that low. I gladly walked out and called Best Western in the parking lot to complain vehemently. I hope this woman is fired. After I filed a complaint, I called another nearby hotel to see if they would charge a room without a physical credit card. Yes, of course they could. I do understand and respect security precautions - heck, I'm in the military. But when a manager of a hotel starts a yelling match and cusses at you, it's time to leave. To be honest, it's actually a blessing in disguise this happened - the hotel is right beside the highway and behind a large truck stop... Thanks for reading this rant. I hope Best Western will do something about such a disrespectful employee.
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