The lady at the front desk was rude! For 90 / a night it just did not stack up to all the other best westerns i have stayed at! It said it was remodled just looks as if painted the bathroom tile had a chip in it and I found dirt on the tub. The bed was nice though. There is lots of noise from the trucks and hwy.

We never even made it to the room! Booked on a discount website and called right away to request non smoking room with two beds as we had our daughter with us. The woman at the front desk was so rude and she insisted I had requested a king bed smoking room (not so). Discount site rep called her for me and didn't get any where either. We showed up at the hotel hoping we could resolve the issue and front desk clerk gave us the same argument and said she wouldn't rent the room to us. The hotel was clearly empty. Lobby was like a sauna as noted in other reviews. Discount site was able to cancel our reservation based on front clerk actions. As we walked out the door, clerk yelled "What do you want me to do with this reservation?" I will never, ever go back to this place.

Checked in at 10 pm... Last non smoking room available in area.... Walked into a sauna! The room temperature had to be close to 100. Leaving and checking into another nearby hotel wasn't an option as we had been traveling 14 hours that day and the next major city (little rock) was another 2 hour drive.(although we couldn't fall asleep for a few hours until the room started cooling down so we probably would of been better off driving) Also woke up to a few bug bites on my ankles?!?! We're not fussy people... Just wanted a cool room with a clean bed....FAIL When checking out I mentioned our complaints and the front desk said the cleaning staff turns the air off when finished cleaning the room...

We chose this hotel because it was on route home from Texas. I called the hotel and asked if it was a truck stop hotel. I was told NO. After checking the reviews I did have mixed feelings but thought I would take a chance. We checked in with no problems. The hotel doesn't have an elevator and our room was on the 2nd floor. Got to the room and open the curtain. What did I see? TONS of trucks right outside the back. OK they were not running but they were there. We decided to wait it out. About an hour later the LIGHTS go OUT! It is 93 degrees, its dark and now we don't have air. We were told it was only going to be about 15 minutes. Well that turned into an hour 1/2. It's now time to go to bed and now what do we here - you guessed it TRUCKS running all night long!!!! The air conditioner sound became louder as it ran and one would think the trucks and air conditioner were completing for sound. The rooms are small, yet tiddy. The rooms are old and have shown so wear but could definitely use some updating. The outdoor pool is bombarded by the noise of the running trucks so I wouldn't't call that too healthy.

When we checked out NOTHING was said about the inconveniece of the previous night, no thank you for staying, or offering of discount! The customer service is horrible. There are other hotels in the area and I will definitely look into those the next time I'm in the area. What would have satisfied me was at least some discount for the 1 1/2 of no air.