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Holiday Inn West Memphis-I-55: Traveler Reviews

3.0 of 5
I-55/I-40 & Ingram Boulevard, 2007 South Service Rd, West Memphis, AR 72301
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Holiday Inn West Memphis-I-55
Ranked #5 of 18 hotels in West Memphis
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42 reviews from our community

    Trip type
Traveler rating
    7
    13
    11
    6
    5
Date Rating
Atlanta
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Full Service hotel”
3 of 5 stars Reviewed November 2, 2012

We were traveling through Memphis and decided to make a late night stop. We selected Holiday Inn since it appeared to be good hotel in area. It is one of older Holiday Inns that has more features than what you get at new express hotels. It certainly had more character than the newer ones. Free breakfast was nice but not any more than you would expect for the free breakfast you get any many hotels. Rooms were nice and clean but a little older in style.

We did experience unfortunate incident since during night our car was broken into with window being broken and a few items being stolen out of car. The parking lot was well lit and don't know that the crime was indicative of this hotel. I have been told since we left hotel that the overall West Memphis area has a crime problem. The hotel did cover our room charge for our trouble. I would conclude you need to be very careful with leaving anything in vehicle in this area.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sleepyje about Holiday Inn West Memphis-I-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Holiday Inn West Memphis-I-55, responded to this review
November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me this opportunity to apologize for all of the inconveniences you experienced with your vehicle break in during your stay at our hotel. I want to reassure you that we have increased security at our property that will potentially alleviate our security issue. I do, however, appreciate you taking the time to fill out the Online Survey that advises us of your dissatisfaction, which is the first step towards improvement of our service. Please be assured that we are working extremely hard to improve our hotel and the quality of services that we provide.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you better.

Thank You in advance for your continued patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Alabama
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Decent place with affordable rates.”
4 of 5 stars Reviewed August 31, 2012 via mobile

The room was good. Rate was very good. Staff at front desk was super friendly. I thought getting to the location was difficult because of the way WM did the service roads (one way streets). But that's not HI's fault, just be forewarned. Overall I satisfied with the place. Oh, and they did give me a free drink ticket. Thanks!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MitchM2 about Holiday Inn West Memphis-I-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Holiday Inn West Memphis-I-55, responded to this review
November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.

Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Memphis, AR
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed July 18, 2012

I used to stay here all the time as a kid when our house was getting repaired! Good times!

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Paxton M for West Memphis
Ask Paxton M about Holiday Inn West Memphis-I-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Holiday Inn West Memphis-I-55, responded to this review
November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.

Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unlisted, TX
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Clean rooms and affordable.”
4 of 5 stars Reviewed June 25, 2012

Check in was easy and the rooms were clean and up to date.

Skip the onsite resturaunt. The prices vs the quality are not worth it. The wait staff are actually Holiday Inn staff and do not seem interested in the resturaunt. My free drink coupon could not be used for a premium well drink even though I was willing to pay for the difference.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Risomic about Holiday Inn West Memphis-I-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Holiday Inn West Memphis-I-55, responded to this review
November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Good Staff Keeps It a Good Hotel”
4 of 5 stars Reviewed April 1, 2012

Yes, it's a few years old and it's not in a scenic part of town, but the staff clearly does everything they can to maximize what they've got. Friendly front desk, clean rooms, comfy beds, and a good breakfast. It was packed and the bar was hopping when we were there but our room was completely quiet. My kids were bummed that the pool didn't open until 10 a.m. bit maybe it's close to rooms and they were just being courteous. Overall, I'd certainly stay there again if I needed a place to stay right off the highway.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask MJennings about Holiday Inn West Memphis-I-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Holiday Inn West Memphis-I-55, responded to this review
November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.
Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn West Memphis-I-55

Also Known As:
Holiday Inn West Memphis-i-55 Hotel West Memphis
Holiday Inn West Memphis-i-55 Hotel
Holiday Inn West Memphis
West Memphis Holiday Inn
Address: I-55/I-40 & Ingram Boulevard, 2007 South Service Rd, West Memphis, AR 72301
Phone Number:
Region: United States > Arkansas > West Memphis
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 hotels in West Memphis
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Home of the Blues and your destination of your next great trip. Ideal West Memphis location is just 6 miles from downtown Memphis and the central business centers. The Holiday Inn, West Memphis is just minutes from Memphis International Airport, Fed-Ex Forum and Auto Zone Park-Home of the Memphis Red Birds. Whether you are here for business or pleasure this Southern jewel is surprisingly inviting! Relax in your own elegant room featuring stylish décor and amenities, including a refrigerator, high-speed wireless Internet access and the best night s sleep you ve had in weeks. Experience delicious Southern style dining at the world famous Cupboard Restaurant or enjoy your favorite beverage in Cavallo's Lounge. Where fresh vegetables meet the cross-roads of America. Just relax. Enjoy a swim in our unique style heated indoor swimming pool or energize in our fitness center. We even have the right space for your professional meeting. We re here, ready with all you need to make your trip to the Memphis area a success. We are the Holiday Inn, West Memphis. ... more   less 
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Holiday Inn West Memphis-I-55
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