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“Technoligically Challenged” 4 of 5 stars
Review of Clarion Hotel

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Clarion Hotel
3.0 of 5 Hotel   |   2007 S. Service Road, West Memphis, AR 72301   |  
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Ranked #10 of 18 Hotels in West Memphis
Choctaw, Oklahoma, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Technoligically Challenged”
4 of 5 stars Reviewed November 17, 2012

Very helpful and friendly staff. Reserved via Internet. At the front desk the receptionist recognized my military (retired) ID didn't match my rate, so she changed it! Great job resulting in a significant rate reduction. Very clean room.

One disappointment; the complimentary Wifi access didn't accommodate iPads. Technical support said they have been having issues with iPad access to their Wifi.

Room Tip: West side is away from the freeway.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me this opportunity to apologize for all of the inconveniences you experienced with our Wifi Internet Access during your stay at our hotel. I do, however, appreciate you taking the time to fill out the Online Survey that advises us of your dissatisfaction, which is the first step towards improvement of our service. Please be assured that we are working extremely hard to improve our hotel and the quality of services that we provide.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you better.

Thank You in advance for your continued patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    15
    31
    22
    14
    13
See reviews for
30
17
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16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Atlanta
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 2, 2012

We were traveling through Memphis and decided to make a late night stop. We selected Holiday Inn since it appeared to be good hotel in area. It is one of older Holiday Inns that has more features than what you get at new express hotels. It certainly had more character than the newer ones. Free breakfast was nice but not any more than you would expect for the free breakfast you get any many hotels. Rooms were nice and clean but a little older in style.

We did experience unfortunate incident since during night our car was broken into with window being broken and a few items being stolen out of car. The parking lot was well lit and don't know that the crime was indicative of this hotel. I have been told since we left hotel that the overall West Memphis area has a crime problem. The hotel did cover our room charge for our trouble. I would conclude you need to be very careful with leaving anything in vehicle in this area.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me this opportunity to apologize for all of the inconveniences you experienced with your vehicle break in during your stay at our hotel. I want to reassure you that we have increased security at our property that will potentially alleviate our security issue. I do, however, appreciate you taking the time to fill out the Online Survey that advises us of your dissatisfaction, which is the first step towards improvement of our service. Please be assured that we are working extremely hard to improve our hotel and the quality of services that we provide.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you better.

Thank You in advance for your continued patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Alabama
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 31, 2012

The room was good. Rate was very good. Staff at front desk was super friendly. I thought getting to the location was difficult because of the way WM did the service roads (one way streets). But that's not HI's fault, just be forewarned. Overall I satisfied with the place. Oh, and they did give me a free drink ticket. Thanks!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.

Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Memphis, AR
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2012

I used to stay here all the time as a kid when our house was getting repaired! Good times!

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.

Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unlisted, TX
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 25, 2012

Check in was easy and the rooms were clean and up to date.

Skip the onsite resturaunt. The prices vs the quality are not worth it. The wait staff are actually Holiday Inn staff and do not seem interested in the resturaunt. My free drink coupon could not be used for a premium well drink even though I was willing to pay for the difference.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me this opportunity to apologize for all of the inconveniences you experienced during your stay at our hotel. I do, however, appreciate you taking the time to fill out the Online Survey that advises us of your dissatisfaction, which is the first step towards improvement of our service. Please be assured that we are working extremely hard to improve our hotel and the quality of services that we provide.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you better.

Thank You in advance for your continued patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 1, 2012

Yes, it's a few years old and it's not in a scenic part of town, but the staff clearly does everything they can to maximize what they've got. Friendly front desk, clean rooms, comfy beds, and a good breakfast. It was packed and the bar was hopping when we were there but our room was completely quiet. My kids were bummed that the pool didn't open until 10 a.m. bit maybe it's close to rooms and they were just being courteous. Overall, I'd certainly stay there again if I needed a place to stay right off the highway.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie J, Manager at Clarion Hotel, responded to this review, November 30, 2012
Thank You for selecting Holiday Inn Convention Center West Memphis for your lodging needs.
As a valued customer, your opinions about our hotel and your lodging experience are extremely important to us. It is our ultimate goal to provide you the utmost excellent customer service possible.

Please allow me the opportunity to say how much we appreciate you taking the time to fill out the online survey. So many excellent hotel experiences go unrecognized and we are very pleased to read that you did indeed enjoy your stay with us.

We hope you will return to the Holiday Inn Convention Center West Memphis for all your lodging needs – allowing us another opportunity to serve you again.
Thank you in advance for your continued patronage.

Sincerely,

Willie Jenkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okc, Ok
Level Contributor
94 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 21, 2012

This hotel needs an update, but was adequate. That was until the people from the club came through yelling and talking so loud that at first you could not relax or watch TV and next you couldn't sleep. Two phone calls to the front desk did nothing.
The room was comfortable enough and for a fast stop the location next to the highway was good.
The staff was pretty good, but checkout took forever.

Room Tip: Get away from the club if you have to stay here.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Case Manager at Clarion Hotel, responded to this review, April 20, 2012
Dear DandVOKC,

I am deeply sorry to hear you did not enjoy your stay with us
and for the inconvenience you experiences with the noise.
You feedback is important to us and will be shared with management.
Thank you

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Clarion Hotel

Address: 2007 S. Service Road, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in West Memphis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Home of the Blues and your destination of your next great trip. Ideal West Memphis location is just 6 miles from downtown Memphis and the central business centers. The Clarion Hotel & Convention Center, West Memphis is just minutes from Memphis International Airport, Fed-Ex Forum and Auto Zone Park-Home of the Memphis Red Birds. Whether you are here for business or pleasure this Southern jewel is surprisingly inviting! Relax in your own elegant room featuring stylish decor and amenities, including a refrigerator, high-speed wireless Internet access and the best nights sleep you've had in weeks. Experience delicious Southern style dining at Atrium Restaurant or enjoy your favorite beverage in Cross Creek Bar & Grill. Where fresh vegetables meet the cross-roads of America. Just relax. Enjoy a swim in our unique style heated indoor swimming pool or energize in our fitness center. We even have the right space for your professional meeting. We're here, ready with all you need to make your trip to the Memphis area a success. We are the Clarion Hotel & Convention Center West Memphis, AR. ... more   less 
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