Was forced to stay here when we couldn't figure out how to enter the Comfort Suites next door. Lots of one-way access roads, on-ramps, etc. Did NOT have a chance to check the tripadvisor reviews, sadly.
PROS: Owner was very friendly. Biscuit gravy at breakfast was delicious. Rooms were slightly more than adequate.
CONS: Where to start?
The building smells faintly of mildew and smoke. Furnishings and carpet are a bit old.
The staff clearly doesn't want to work here, and care even less about the guests. The night duty woman was frowny and untalkative, and too busy with her cell phone conversations. The morning desk lady was similarly unhappy with her lot.
Breakfast was the worst continental breakfast I've ever experienced. When we came down at 7:30, there was no coffee. We asked the lady, and she started the coffee and wandered off, so my wife had to finish it and put it out for the guests. We had to ask for milk for the cereal. We had to ask for batter for the waffle machine. Half of the toaster was broken. The juice machine was dispensing orange-tinted water. During all this, guests milled about trying to cobble together something edible.
Price: way, way too much for this barely adequate facility. Final bill was one hundred dollars and change, with tax, and AAA discount. I might pay half this much if I was in a pinch and didn't have my family with me.
I strongly recommend visiting the Comfort Suites next door, and spending your money in a place where you feel welcome. I will never again set foot in a Quality Inn.
I can't believe this place has been receiving bad reviews for 6 years and the owner has apparently done nothing to fix any of the problems.
- Also Known As:
- Quality Inn West Memphis
- West Memphis Quality Inn
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