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“Scary Hotel” 1 of 5 stars
Review of Grand Cikarang Hotel

Grand Cikarang Hotel
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Grand Cikarang Hotel
Jl. Jababeka Raya, Cikarang Industrial Estate 1, Cikarang 17530, Indonesia (Formerly Ibis Cikarang)   |  
Hotel amenities
Ranked #2 of 5 Hotels in Cikarang
Singapore, null, Singapore
1 review
1 helpful vote 1 helpful vote
“Scary Hotel”
1 of 5 stars Reviewed April 11, 2013

Just gonna be extra careful when you make the reservation.

I have a reservation done at RP1,100,000 includding breakfast and internet. But when I checked in, I was told that the internet service is "included in the room" but "not included in the room charges". It takes me 30minutes to finally understand that what they mean is the wifi is "available" in the room, and in order to have that, i gonna pay another Rp100,000 for 1 day.

I feel like being cheated and hence, try to negotiate at the reception counter. I'm not sure whether they understand english or what but the negotiation doesn't goes well. I ask for the front duty manager and they told me there is none, then I ask for front desk manager and they told me there's none as well. After several attempts finally some one comes to me tell me he is the Duty Manager. I'm suspect something not right becaue they just told me that they don't have any Duty Manager!!

In order to verify, I nicely ask for his name card, not to my surprise, the title appear on his namecard is "Supervisor". I highlight that I'm looking for Duty Manager and not a supervisor. His face suddenly turn black, his voice increased and start shouting & harressing me.

And I can't just walk away because they have swiped my credit cards for deposits! I finally give up and pay the RP100,000.

Room Tip: There're lots of better options nearby
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
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Additional Information about Grand Cikarang Hotel

Address: Jl. Jababeka Raya, Cikarang Industrial Estate 1, Cikarang 17530, Indonesia (Formerly Ibis Cikarang)
Location: Indonesia > Java > West Java > Cikarang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Cikarang
Price Range (Based on Average Rates): $
Number of rooms: 121
Reservation Options:
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