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“Nice, but not quite what I expected” 3 of 5 stars
Review of Valentin Imperial Maya

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Valentin Imperial Maya
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico   |  
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Hotel amenities
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
“Nice, but not quite what I expected”
3 of 5 stars Reviewed October 13, 2010

Went to Valentin with my wife and one other couple in April. We had never done an all-inclusive but were attracted to the adults-only aspect, and the large number of restaurants with a la carte menus. The resort itself is beautiful and the rooms were clean and spacious.

Here's where things change a bit. We were given a room with twin beds which is not what we reserved. Fine, we called and they transferred us to another room...with twin beds. Felt like they were hoping we'd just say "OK" and be done with it. They finally got it right but it was an unpleasant way to kick off the vacation. Only other real complaint is that we had to call multiple times to housekeeping to have the room cleaned up during the day.

While the restaurants are true to their word about a la carte, the menus are limited and a la carte applies to dinner only. All other meals are buffet style, which my wife and I don't love and were hoping to avoid. We felt like it detracted from the romantic atmosphere the resort seemed to promote.

Lastly, and this may simply be unrealistic expectations on my part was the pool. The pool area was beautiful and enormous, with multiple swim up bars and tons of chairs and shade. I was expecting quite and relaxing but by mid-afternoon the DJ was blasting music and the beer guzzling competition began. Not really what I was looking for but again, maybe that was my expectations.

If you're looking for a heavy drinking, very casual, buffet style resort this is for you. The place is beautiful and the staff was very friendly, even if they needed a tiny nudge from time to tim. However, if you're looking for quiet and romantic, you might want to keep searching.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,383)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2010

This review is almost a year old, but based on most of the current reviews not much has changed except for the lobster charge. This was our first all inclusive so I was a little nervous about what to expect, especially in regards to food as I am rather picky. I was also worried my expectations would be too high based on all the rave reviews. Definitely not disappointed. We were so impressed with our stay from every aspect that we booked again for December of this year! This time we will stay a full week and probably not leave the resort so we can fully enjoy the Valentin. I highly recommend the couples massage on the beach, room service (wine and cheese platter and shrimp were great!) and bring at least $100 in ones and fives to tip. The staff work very hard and are always pleasant and cheerful and they are so appreciative when you thank them with a dollar or two.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 12, 2010

We went here for our "babymoon" and found it very relaxing, romantic, and reasonably priced for all that we received. There were many restaurants to choose from, all delicious and able to accommodate our dietary restrictions (we don't eat meat or shellfish). We especially liked the Japanese restaurant- great service and very entertaining. We had a bit of trouble making reservations when the resort was crowded, but if you plan a few days in advance you should have no problem. The special themed nights were fun- we liked the flamenco music outdoors with a Mexican buffet. The pool activities were entertaining and not too intrusive. The beach was beautiful and open for swimming in the ocean, unlike the neighboring resort we stayed in for our honeymoon where the beach was lined with sandbags and the shores were extremely rocky.

  • Stayed December 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tampa, Florida
1 review
5 of 5 stars Reviewed October 12, 2010

What an amzing resort. The food was so good at all the restaurants we tried to hit 2 a night. The pool and beach are also amazing.

Stayed April 2010, traveled as a couple
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LEWES
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 12, 2010

We just returned from 4 nights at the Valentin, booked the trip through cheapcaribbean.com and it was our first time with Cheap Caribbean, first all inclusive, and first resort. We usually do cruises but wanted to try something different and are now huge fans of all inclusive resorts, especially the Valentin. Everything was way above our expectations, including Cheap Caribbean's arrangements and price. The resort is beautiful and impecably maintained, staff is well trained in providing exceptional service, food was 5-star and we had the most relaxing vacation ever. We will return and we will use CheapCaribbean.com again.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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guineapiggy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2010

Very comprehensive all-inclusive resort. Staff is extremely accommodating. Highly recommend the breakfast buffet at Le Marche and the Mexican restaurant. Wide range of activities are available, including water sports as well as table tennis, biking, beach/pool volleyball, billiard, and Spanish lessons. Nightly entertainment include live music and karaoke!

On the down side, room service is not too impressive, and the tipping seems to be expected everywhere.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2010

We returned to the Valentin for a second time last week. We were greeted again by friendly faces, cold towels and champange. We were checked-in in less than 15 minutes and then we were off to the lunch buffet that was awesome as usual. Last year we stayed in the Golden Jr. Suite and we thought that was a great room until they upgraded us this time to the Emerald Jr. Suite. This was the nicest hotel room I have ever seen in my life and we have been to a few really nice places. The water was beautiful, the grounds were manicured as usual and the staff was wonderful with every little need we had. We also were given $400 in Spa Credits so my husband recieved an hour long swedish massage and I got an 80 minute hot stone massage and a manicure. It was heaven! The food was wonderful!! My one and only complaint was when we went to the Indonesian Resturant we were there for at least 2 1/2 hours and they were not that busy. However the food was wonderful but the wait was terrible. I would recommend this hotel to anyone!!!!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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