From arrival to departure, not a glitch. Booked through Apple. Rooms were good, as in previous reviews, needed a little updating but more than adequate. Meals were very good, options are plenty. Service was great, from check in, restaurant, keepers, people were very friendly and more than willing to help or just to say hi. Only one exception, would be the pool bars, we only found one bartender (thank you Veronica) which always looked happy and served you promptly. The others need alittle bit of training serving the guests as they seem to ignore you at times. Tipping did seem to play a part in how quickly you are served. But they do work hard, so by all means tip once in awhile.
The best review is whether or not you would go back and my answer is absolutely YES. It has become one of my favorite All Inclusive resorts in Mexico. I will return.
- Official Description (provided by the hotel):
- Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more less
- Reservation Options:
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- Also Known As:
- Valentin Imperial Maya Hotel Playa Del Carmen
- Valentin Imperial Riviera Maya
- Valentin Imperial Maya Riviera Maya, Mexico