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“Beautiful relaxing resort!” 5 of 5 stars
Review of Valentin Imperial Maya

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Valentin Imperial Maya
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico   |  
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Hopewell Junction, NY
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
“Beautiful relaxing resort!”
5 of 5 stars Reviewed August 22, 2013

We visited this resort from 8/10/2013 - 8/17/2013 our first trip to Mexico. We went with friends, 2 other couples and we had a great time. The resort is big, but not too big, so that you can walk around, but they do have little carts that will take you from building to building. We had a Golden jr room, in building 7 which was great because it had it's own lazy river pool. The pool runs behind 3 buildings, but is not as crowed as the main pool, and very very relaxing. The beach was beautiful, with nice clean warm salt water! You did have to walk a little ways to get to the "non-reserved" part of the beach, but it wasn't too far .. and we could still order drinks from the comfort of a beach chair! We hit the Mexican, Indonesian, Hibachi and Seafood restaurants. Only the Hibachi, Italian and French restaurants have a dress code and required a reservation. Buffets daily with a wide variety of foods, and the old stand by's (burgers and hot dogs) were always available. But please let them make you a burrito (seafood, sausage, pork chop, chicken, beef) wow! Room service is available 24hrs a day, it's great to just have food come to you in the morning after a night of partying!! Just hit one button on the phone, and food was on the way .. loved it!! The food was great, and if I didn't like something .. just moved on. The room was large, 2 TV's , huge bathroom .. and free Adult movies!! Plenty of beer, water and soda in the mini-fridge that was restocked daily! Alcohol is served only at the bars .. We saw serveral shows, and hit the sports bar daily for drinks - you do have to request top shelf but it was always available. Bartender was nice enough to explain the different types of tequila and let us sample, and sample, and sample .. lol. We saw the ruins, went shopping, hit CoCo Bongo and had a blast!! The staff was friendly and helpful .. My wife and I know everything can't be perfect, but if our room is clean with fresh towels, the staff is nice, the food is good, plenty of drinks and good friends .. what's there to complain about?? Although tipping is not required, I expected to do so .. it's a basic courtsey (if you've ever been a server you know) .. but this is a nice resort and we had a great time!!!!

Room Tip: Anything higher than the 1st floor so you're not so close to the pool .. unless you get a swim u...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 26, 2013
Dear guest from NY,

Thank you for your in depth review, I found your feedback very interesting and have learnt a lot from your experiences.

We are happy and enthusiastic we met your expectations and would love to welcome you back one day.

We sincerely hope to have the pleasure of welcoming you back to our resort in the near future.

Please, do not hesitate to contact us before your next arrival.

E mail : customercare@valentinmaya.com

Kindest regards from the Mexican Caribbean
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,137)
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English first
Decatur, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

We stayed 8/11/13-8/16/13. We were pleased with all aspects of the resort. The rooms were very nice. The food was great. The beach was wonderful. Top shelf alcohol...just ask. We had a golden suite that we enjoyed very much. Can't wait to go back. Hoping to return in February with friends. This trip was with our "adult" children. Really have nothing negative to say about the Valentin!!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 22, 2013
Dear Tammy M,

Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good time in our resort.

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Receive our warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 21, 2013

Our trip to the Valentin was our 4th visit to this wonderful place. We were there from July 28 - August 4. We have been to other all-inclusive resorts (El Dorado, Secrets Silversands, Secrets Capri and the Royal Hideaway). I booked this trip for my husband's birthday. Believe me when I say this was the best present I've gotten for him in the 32 years we have been married.

Check-in: We arrived quickly from the Cancun Airport, which has made some great changes to speed immigration. Arriving about noon, we had to wait until 3:20 for our room to be ready. We just relaxed in the restaurants and lounges.

Staff: Two years ago during our last visit to the Valentin, we made friends with a particular lovely lady, Vaney. She worked in the LeMarche. She made our trip. She stared our day with a bright smile and a heartfelt "Welcome Back". It was like stepping into her home for a lovely visit and meal. We asked if she was still there. She was working at the Taman Sair (for dinner). We went there to see if we could find her and see if by some chance she would remember us. She was waiting a table down from ours. She walked by, kept looking at us, and then the same bright big smile came out. She stopped by our table and spoke to us. She did remember us. That was one of the highlights of our trip. It is this type of employees they have at the Valentin.

Restaurants: We truly enjoyed the Ginger, the sushi compares with the best anywhere. The L'Olive and L'Alsace were terrific. The filet migon was very lean and great.

Entertainment: We loved sitting under the stars listening (and dancing) to the Imperial Band. They are very good and not so loud that your ears ring on your way back to the room. We have seen the Michael Jackson show twice, so this trip we skipped it. They did have a new show, Elvis. Our son lived in Memphis for 4 years and we know a little about Graceland and Elvis. This show was better than the anniversary shows they have in August sponsored by EP Productions.

Turtles/Beach: The program the Valentin has to protect the turtles was amazing. If you wanted to, you could call Security and they would come by your room at 11:00 and take you to watch a mother turtle come on shore, dig her burrow, lay her eggs and go back into the sea. The next morning, you would see where they had moved the eggs to the protective fenced area to wait until hatching time.

The beach was beautiful. If you tried to walk very far south of the resort, you met up with large rocks. However, if you went north, the beach was lovely for as far as you wanted to walk. We didn't have any trouble with vendors on the beach.

Overall, we thoroughly enjoyed the trip to the Valentin. We would recommend this resort to any and all our friends.

Room Tip: Loved the Emerald Suite.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 22, 2013
Dear repear guest,

We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home.

Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff (specially to Vaney).

Please contact us prior to your next visit so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

email : customercare@valentinmaya.com

Thank you so much!
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 21, 2013

Staff is so wonderful and friendly, other couples at the resort are so chill, and the grounds are absolutely IMPECCABLE! The most beautiful, crystal clear beach I have ever swum in (and I have traveled all over Europe), and the pool bar is the greatest invention since alcohol itself. My husband and I just wanted to lie around, swim occasionally, and drink piña coladas all day...and that is EXACTLY what we did! We had the time of our lives (came in late July 2013 when it was so quiet and calm) and are already planning our next trip back for our anniversary. Cannot recommend ENOUGH....the only reason I did not give it 5 stars is because the food was only okay, but everything else -- the rooms, the drinks, the grounds, the clientele, the staff -- was absolutely PERFECTO!!!!

Room Tip: Splurge for the junior gold suite...huge bathtub!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 22, 2013
Dear recent VIM guest from New York City,

Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya.

The observations that you mentioned concerning the food in our restaurants have been brought to the attention of the F&B departments in order to improve our service.

Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya to celebrate your first anniversary!

Warm regards,
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1 review
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 20, 2013 via mobile

Third trip to the Riviera Maya, 1st time at the Valentin. My wife and I stayed from August 1st - 11th. What can we say we loved it and for the price you can double your vacation time sacrificing only a little compared to Iberostar Grand and Secrets Maroma. What sets this place apart from the rest is the impeccable service and lush grounds. Top shelf drinks and decent food available 24 hours a day. Just be sure to ask for top shelf. When in doubt press zero on the phone, ask and you shall receive. We are beach people and that's what we paid for. The sand was white and soft and the water was turquoise. The surf was calm for the most part which my wife enjoyed but I like BIGGER waves to play in. There are plenty of palapas on the beach. Only major complaint was the lack of Ventilation in the personal bathroom and all the public restrooms. Stick a fan in there please will ya! We spent absolutely no time in the pool because there is an ocean really close people! Plus the pool was warm, full of people drinking all day that never seemed to get out if you catch my drift and the ocean breeze doesn't quite permeate the surrounding lush vegetation. The pool was the largest I've seen and there was a quite and rowdy side. The lunch buffets could have a little better food but dinners were great! The resort is large but trust me long walks help when you are full of food and alcohol. Plus there are golf carts that will wisk you around. If you figure out how to turn one on and take it for a joy ride kudos to you. ;)

Tips for the room:

If your beach people like us stay in building 5. It's very close to the main pool/beach/bar/buffet area.
Leave a couple ones for the maid

Tips for the Beach:

Take your towels out by 9am to save yourself a good spot on the beach
Bring plenty of sunscreen, it's expensive in Mexico
Bring large bubba mugs. It will keep your drinks cold and save you trips to the bar and time waiting for more drinks.
Don't feed the angel fish in the water as there are larger barracuda and amberjacks hunting them. Very cool to watch!
Watch where your walking in the morning because the iguanas are out sunbathing.
Miguel and Elmer at the beach bar were awesome! Abelardo and Lizabeth on the beach went above and beyond!
Get your cigars from the 2 vendors on the beach.
Raul and Omar were great at the mar y tiera for breakfast/lunch!
Be sure to tip a few dollars here and there, they work really hard and really appreciate it!

Excursions:

Be sure to book any excursions with Sergio and Manuel at the dive shop, Barracuda, by the pool!
They offer better prices and a more personal experience rather than being herded on a huge buss with lots of people through one of the agencies in the front lobby.

We went swimming with whale sharks and it was the coolest thing I've ever done in my life!

If your lucky you may be able to help out with the sea turtle eggs at night, at no charge on the beach through the Valentin.

Food:

Be sure to sit at the sushi bar and order from the sushi chefs at ginger.
Order the Cochinita pibil at the Mexican restaurant. Best pork ever!
Ask the chef to grill up some fresh seafood at lunch get some tortillas, guac, pico and slasa and enjoy.
The French and Italian were the best.
Teresa at the Itailian restaurant was great!

Night time:

Fellas bring some pants
Bring lots of bug spray as the Mosquitos are ruthless and make sure you spray everywhere as they bite through thin clothes!
Take a midday nape to have some energy at night!

All in all great stay for the price. Again you will only gain a little for A LOT more money at the pricier resorts!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 21, 2013
Dear Ahmad,

Thank you very much for your detailed comments. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services, it is thanks to communications of this nature that our customers give us an opportunity to target areas of concern and take necessary measures.

We are glad that you liked our Beach, food, rooms, drinks, pools and the amiability of our staff(with a special mention for Miguel,Elmer,Abelardo,Lizbeth).

Do not hesitate to contact us prior to your arrival so we can assist with a special attention and be sure that your stay surpasses all expectations.

Email : customercare@valentinmaya.com

Warm regards from the VIM
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Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 20, 2013 via mobile

Beautiful hotel and the staff is so sweet! We went parasailing, held a monkey and fed angel fish. Really beautiful beach and property. Some of the food is gross. I thought the room service hot dog was gross until I tried the hamburger. The omlet bar is great and so is the food by the pool. Make sure to tip the staff even though its all inclusive, they deserve it. Drink a superman for me!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 21, 2013
Dear Holly,

Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM.

We hope that despite of this situation they afford us the opportunity to serve them again at the Valentin Imperial Maya.

Warm regards from the VIM,
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Ypsilanti, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2013

Had a great stay! The food was fabulous. The service was great. The shows were entertaining. The hotel grounds were gorgeous and well maintained. The rooms were beautiful, clean, and also well maintained. I would consider myself as having very high standards having been in the service industry before myself. And was blown away by the value and services provided such as included 24/7 room sevice, included stocked mini bar, and finer liquor. The extras were superb, as in the banner on our door wishing us "Happy Anniversary", bottle of champagne in the room, and a free upgrade because the room catagory we had purchsed only had 2 double beds a available. Would definitely reccomend and would love to stay again.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 21, 2013
Dear VIM guest from Michigan,

Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good aniversarry in our resort.

Every guest is special to us, this is why we try to establish an authentic relationship with our guests and find out about their preferences.

Thank you again, and hopefully see you again here at Valentin Imperial Maya.
Please do not hesitate to contact us with any requests you may have.

E mail : customercare@valentinmaya.com

Wishing you all the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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