We are just coming back from a 7-day stay which supposed to be a dream honeymoon in a 5 star hotel in the Christmas time. The hotel is on a beautiful piece of land but its poor management has made it far from a 5-star resort. We booked our vacation through Itravel2000 and as of our 3 options we chose Honeymoon, Near Beach and High Floor.
We arrived in the hotel around 9:00 PM. A bellboy directed us to the lobby, which had a bad smell, and asked us to wait for a concierge. After a while one of them came to us and asked if we were waiting for check-in and asked to follow her; no welcome no champagne or anything that could make us feel welcome! We got our deluxe room and as soon as we got in disappointment started. The room was in the first floor, smelled terribly bad and no sign of decoration for honeymoon. I called them right away and they said they had no room till 25th (three days later). In the morning I took pictures of walls, that I am going to upload; Mold was every where!! None of our three options had been granted.
I went to see a manager at the reception. A concierge told us we should talk to him instead. He said honeymoon package and other options had not been approved by the hotel (what a wonderful wise management no? (we had marriage certification)) and if we want we should buy a honeymoon package. We were disappointed because all 5-star resorts try to accommodate you especially if you celebrate a special occasion, which makes a good memory and brings people back, but we did not see any of such understanding in this hotel. Finally we got another room in the second floor that was a bit better. I upload a picture of its broken sofa, but I did not want to spend my time anymore on that and we just accepted that this is a 4 star resort and lived we that. Many other disappointing things that I list a few:
-At the pool , people reserve floating beds under their beach bed even when they were not going to use them for hours; somebody was complaining that we are not coming to 5-star hotel to eat hamburger everyday at the pool; they were serving tea in plastic cups in a plaza adjacent to lobby (normally plastic cups is used near beach for safety not at the lobby area); there was an area at the beach that was for swimming but Jet Ski users were poisoning the air by fume and exhaust; the food was average in general; the mini bar had no alcoholic drink.
Despite that I would never go back nor I recommend you to go, here are a few good things:
-The Christmas lunch was excellent; the entertainment staff were very friendly and they organized amazing shows; the waiters were nice; deserts were excellent; the life guards were excellent; its green nature was great;
- Also Known As:
- Valentin Imperial Maya Hotel Playa Del Carmen
- Valentin Imperial Maya Hotel
- Valentin Imperial
- Valentin Imperial Riviera Maya
- Valentin Imperial Maya Riviera Maya, Mexico
- Official Description (provided by the hotel):
- Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulúm, Cobá, and Chichen Itzá, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.Escape into a world where your every wish is our command. Come indulge yourself….you deserve it! ... more less
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